Stone House Residential Home Ltd
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds35
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2022-12-03
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about feeling properly included here, not just visiting but being part of the care journey. There's a warmth that comes through in how staff interact with everyone — residents settle well and seem content in their surroundings. The atmosphere stays calm and welcoming even during difficult periods.
The eight family priority themes
- Staff warmth55
- Compassion & dignity60
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership35
- Resident happiness55
What inspectors found
Inspected 2022-12-03
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the September 2022 inspection. This domain covers whether staff have the training and knowledge to meet your parent's needs, whether care plans are used as practical, living documents, and whether healthcare access including GP visits and medication reviews is well managed. The published inspection text does not include narrative detail on any of these specific areas for Stone House Residential Home. Dementia is listed as a specialism, which means the home has declared an intention to meet the needs of people living with dementia, but the inspection text does not describe what that looks like in practice.Is this home caring?
The Caring domain was rated Good at the September 2022 inspection. This domain covers whether staff treat your parent with genuine warmth, whether dignity and privacy are respected in everyday routines, and whether your parent is supported to maintain as much independence as possible. The published inspection text does not include specific observations, quotes from residents or relatives, or descriptions of staff interactions at Stone House Residential Home. A Good rating indicates inspectors were satisfied with what they observed, but without the detail it is not possible to describe what that looked like in practice.Is the home responsive?
The Responsive domain was rated Good at the September 2022 inspection. This domain covers whether your parent will have a meaningful daily life at the home, including access to activities that suit their individual interests and abilities, support for independence, and whether end-of-life wishes are recorded and respected. The published inspection text does not include detail about the activity programme, how individual preferences are recorded, or how the home supports people with advanced dementia who cannot join group activities. Dementia is listed as a specialism, but the inspection findings do not describe what responsive, dementia-specific care looks like at Stone House.Is the home well-led?
The Well-Led domain was rated Requires Improvement at the September 2022 inspection. This is the only domain where inspectors found the home falling below the Good standard. Well-Led covers management visibility and stability, governance and audit processes, the culture in which staff work, and how the home responds to concerns and learns from things that go wrong. The published inspection text does not include narrative detail explaining what specifically led to this rating at Stone House Residential Home. A monitoring review in July 2023 found no evidence requiring reassessment of the rating, which means the home had not deteriorated further but had also not yet been re-inspected to confirm improvement.
Source: CQC inspection report →
What the evidence base says
Stone House specialises in dementia care and supporting adults over 65. Their particular strength lies in managing end-of-life care with exceptional sensitivity and respect. For residents living with dementia, the team brings patience and understanding to daily care. Staff work to maintain dignity and connection even as the condition progresses. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Stone House Residential Home scores 62 out of 100. Four domains were rated Good at the September 2022 inspection, but a Requires Improvement in Well-Led pulls the overall score down and raises questions about oversight and accountability that are worth pressing on a visit.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families talk about feeling properly included here, not just visiting but being part of the care journey. There's a warmth that comes through in how staff interact with everyone — residents settle well and seem content in their surroundings. The atmosphere stays calm and welcoming even during difficult periods.
What inspectors have recorded
The manager stays visible and approachable, making time for families' questions and looking after staff welfare too. Care teams show real patience and emotional understanding in their work — they seem to genuinely connect with residents rather than just going through motions.
How it sits against good practice
Sometimes the measure of a care home isn't in its facilities but in how it handles life's most profound moments. That's where Stone House seems to make the real difference.
Worth a visit
Stone House Residential Home, on Cheyney Road in Chester, was rated Good overall at its inspection in September 2022, with Good ratings across Safe, Effective, Caring, and Responsive. The home specialises in dementia care and residential care for people over 65, and has 35 beds. The published inspection findings available for this report do not include domain-level narrative detail, which limits what can be said with confidence about specific practices. The one area requiring attention is the Well-Led rating of Requires Improvement. This is the domain that covers management oversight, governance, and the culture that shapes everything else your parent experiences day to day. Before visiting, prepare questions about manager stability, how the home has responded to the Requires Improvement rating, and what improvements have been made since December 2022. The July 2023 monitoring review found no evidence requiring reassessment, which is a modest reassurance, but a visit and direct conversation with the manager remain essential.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Stone House Residential Home Ltd measures up against the other homes you’re considering. Free account.
In Their Own Words
How Stone House Residential Home Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity and kindness guide every moment of care
Stone House Residential Home – Your Trusted residential home
When families face the hardest transitions, finding somewhere that truly understands matters more than anything. Stone House Residential Home in Chester has built its reputation on providing thoughtful, sensitive care during life's most challenging times. This isn't just about daily routines — it's about creating a place where residents feel genuinely comfortable and families find real support.
Who they care for
Stone House specialises in dementia care and supporting adults over 65. Their particular strength lies in managing end-of-life care with exceptional sensitivity and respect.
For residents living with dementia, the team brings patience and understanding to daily care. Staff work to maintain dignity and connection even as the condition progresses.
“Sometimes the measure of a care home isn't in its facilities but in how it handles life's most profound moments. That's where Stone House seems to make the real difference.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Stone House Residential Home scores 62 out of 100. Four domains were rated Good at the September 2022 inspection, but a Requires Improvement in Well-Led pulls the overall score down and raises questions about oversight and accountability that are worth pressing on a visit.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families talk about feeling properly included here, not just visiting but being part of the care journey. There's a warmth that comes through in how staff interact with everyone — residents settle well and seem content in their surroundings. The atmosphere stays calm and welcoming even during difficult periods.
What inspectors have recorded
The manager stays visible and approachable, making time for families' questions and looking after staff welfare too. Care teams show real patience and emotional understanding in their work — they seem to genuinely connect with residents rather than just going through motions.
How it sits against good practice
Sometimes the measure of a care home isn't in its facilities but in how it handles life's most profound moments. That's where Stone House seems to make the real difference.
Worth a visit
Stone House Residential Home, on Cheyney Road in Chester, was rated Good overall at its inspection in September 2022, with Good ratings across Safe, Effective, Caring, and Responsive. The home specialises in dementia care and residential care for people over 65, and has 35 beds. The published inspection findings available for this report do not include domain-level narrative detail, which limits what can be said with confidence about specific practices. The one area requiring attention is the Well-Led rating of Requires Improvement. This is the domain that covers management oversight, governance, and the culture that shapes everything else your parent experiences day to day. Before visiting, prepare questions about manager stability, how the home has responded to the Requires Improvement rating, and what improvements have been made since December 2022. The July 2023 monitoring review found no evidence requiring reassessment, which is a modest reassurance, but a visit and direct conversation with the manager remain essential.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Stone House Residential Home Ltd measures up against the other homes you’re considering. Free account.
In Their Own Words
How Stone House Residential Home Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity and kindness guide every moment of care
Stone House Residential Home – Your Trusted residential home
When families face the hardest transitions, finding somewhere that truly understands matters more than anything. Stone House Residential Home in Chester has built its reputation on providing thoughtful, sensitive care during life's most challenging times. This isn't just about daily routines — it's about creating a place where residents feel genuinely comfortable and families find real support.
Who they care for
Stone House specialises in dementia care and supporting adults over 65. Their particular strength lies in managing end-of-life care with exceptional sensitivity and respect.
For residents living with dementia, the team brings patience and understanding to daily care. Staff work to maintain dignity and connection even as the condition progresses.
Management & ethos
The manager stays visible and approachable, making time for families' questions and looking after staff welfare too. Care teams show real patience and emotional understanding in their work — they seem to genuinely connect with residents rather than just going through motions.
The home & environment
The home maintains clean, comfortable spaces throughout, with a structured programme of daily activities that keeps residents engaged. Everything feels well-kept and homely rather than institutional.
“Sometimes the measure of a care home isn't in its facilities but in how it handles life's most profound moments. That's where Stone House seems to make the real difference.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
