Dementia Care Home

The Coach House Care Home

60 Goldthorn Hill, Wolverhampton, West Midlands, WV2 3HU

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds65
  • SpecialismsDementia, Mental health conditions
  • Last inspected2023-04-04

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2023-04-04 Report published 2023-04-04

  • Is this home safe?

    Good
    The home was rated Good for safety at its April 2023 inspection. No specific findings about staffing ratios, medicines management, falls prevention, or infection control are recorded in the published text. The registration confirms the home is authorised to provide nursing care alongside personal care. A follow-up monitoring review in July 2023 found no new safety concerns.
    Verified by inspector
  • Is the care effective?

    Good
    The home was rated Good for effectiveness at its April 2023 inspection. The published text does not describe care plan content, GP access arrangements, medicines administration, dementia training completion, or nutritional support in any detail. The home is registered to provide nursing care, which requires a qualified nursing presence, but staffing arrangements are not described.
    Verified by inspector
  • Is this home caring?

    Good
    The home was rated Good for caring at its April 2023 inspection. No direct observations of staff interactions, no resident or relative quotes, and no specific examples of dignity or compassion in practice are recorded in the published inspection text. The Good rating indicates inspectors did not find concerning practice in this domain.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The home was rated Good for responsiveness at its April 2023 inspection. No specific detail about the activity programme, individual engagement, complaint handling, or end-of-life planning is included in the published text. The home is registered to care for people with dementia and mental health conditions, both of which require highly individualised responsive care.
    Verified by inspector
  • Is the home well-led?

    Good
    The home was rated Good for leadership at its April 2023 inspection. A named registered manager, Miss Laura Elizabeth Holland, is in post, and a nominated individual, Mr Brett Roy Bernard, provides organisational oversight through Choicecare 2000 Limited. No detail about the manager's tenure, visibility, staff culture, governance arrangements, or complaint history is included in the published inspection text.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home specialises in caring for people with dementia and those experiencing mental health conditions. Its structured approach helps the people who live here feel supported through challenging periods. For people living with dementia, the team provides specialist nursing care that adapts to each person's changing needs. This approach combines clinical knowledge with patience and understanding. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

The Coach House was rated Good across all five inspection domains, which is a positive baseline. However, the published inspection text contains very limited specific detail, so most scores reflect a confirmed Good rating without the granular evidence, such as direct observations or resident quotes, that would push them higher.

Homes in West Midlands typically score 68–82.
DCC Recommendation

Worth a visit

The Coach House, on Goldthorn Hill in Wolverhampton, was rated Good across all five inspection domains when assessed in April 2023. The home is registered to provide nursing care for people with dementia and those with mental health conditions, and a named registered manager is in post. A follow-up review in July 2023 found no reason to change the Good rating. That consistent picture is reassuring as a starting point. The main limitation of this report is that the published inspection text is extremely brief and contains no specific observations, direct quotes from people living at the home, or detailed findings about day-to-day care. A Good rating is meaningful, but it tells you little about what the home actually feels like. On your visit, ask to see last week's staffing rota (counting permanent versus agency names, particularly on nights), ask how the team supports someone in distress on the dementia unit, and spend time in a communal area at a meal time to judge pace, warmth, and atmosphere for yourself.

The three questions to ask when you visit

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In Their Own Words

How The Coach House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What The Coach House Care Home says about itself

Specialist nursing care with genuine compassion in Wolverhampton

The Coach House – Your Trusted nursing home

When you're looking for nursing care that combines clinical expertise with real warmth, The Coach House in Wolverhampton offers both. This specialist home provides focused support for people living with dementia and mental health conditions. Families describe a nursing team that puts residents at the heart of every care decision.

Care & specialisms

Who they care for

    The home specialises in caring for people with dementia and those experiencing mental health conditions. Its structured approach helps the people who live here feel supported through challenging periods.

    How they describe their dementia care

    For people living with dementia, the team provides specialist nursing care that adapts to each person's changing needs. This approach combines clinical knowledge with patience and understanding.

    “Getting to know The Coach House properly means seeing how their team works with your loved one — worth arranging when you're ready.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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