The Dell Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds40
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2023-03-07
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People visiting The Dell notice how residents chat together and seem genuinely comfortable in each other's company. The activities programme keeps days interesting, with creative sessions that residents actually want to join in with.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness60
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2023-03-07
Is this home safe?
Is the care effective?
The home was rated Good for effectiveness at the February 2023 inspection. This covers training, care planning, healthcare access, and nutrition. The published summary does not include specific detail on any of these areas. There is no information in the published findings about GP access arrangements, dementia training content, or how care plans are written or reviewed.Is this home caring?
The home was rated Good for caring at the February 2023 inspection. This domain covers staff warmth, dignity, respect, and how staff treat your parent as an individual. The published summary does not include specific observations of staff interactions, resident quotes about how they feel treated, or relative feedback about the care culture. No direct quotes from residents or relatives appear in the published findings.Is the home responsive?
The home was rated Good for responsiveness at the February 2023 inspection. This domain covers activities, individual engagement, and end-of-life care. The published summary does not include specific information about the activities programme, how the home supports people who cannot join group activities, or how end-of-life wishes are recorded and acted on.Is the home well-led?
The home was rated Good for well-led at the February 2023 inspection. A registered manager is named in the report, as is a nominated individual for the provider, Wellbeing Care Limited. The improvement from Requires Improvement to Good across all domains suggests meaningful progress under the current leadership. The published summary does not include specific detail about how the manager is known to staff and residents, or how the home handles complaints and learning from incidents.
Source: CQC inspection report →
What the evidence base says
The Dell provides specialist dementia care alongside their general services for people over 65. For residents living with dementia, the care team understands how to support both practical needs and emotional wellbeing. The home creates an environment where people with dementia can maintain social connections and participate in meaningful activities. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Dell Care Home has improved from Requires Improvement to Good across all five domains, which is a meaningful step forward. However, the published inspection report contains very limited specific detail, so most scores reflect the positive direction of travel rather than strong evidence of what daily life looks like for your parent.
Homes in East typically score 68–82.The three-lens summary
What families tell us
People visiting The Dell notice how residents chat together and seem genuinely comfortable in each other's company. The activities programme keeps days interesting, with creative sessions that residents actually want to join in with.
What inspectors have recorded
Staff respond quickly when residents need something, and families appreciate how attentive the carers are to individual needs. When relatives have questions or concerns, they find the home keeps them well informed about their loved one's care.
How it sits against good practice
If you're considering The Dell for someone you love, visiting might help you get a feel for whether it's the right fit.
Worth a visit
The Dell Care Home, at 45 Cotmer Road in Lowestoft, was rated Good across all five inspection domains at its February 2023 inspection. This is a notable improvement from a previous rating of Requires Improvement, and a July 2023 monitoring review confirmed that no new concerns had emerged in the months following. The home provides residential care for up to 40 people, with a specialism in dementia and care for adults over 65. It is run by Wellbeing Care Limited, with a named registered manager and nominated individual in place. The main limitation here is that the published summary is brief and does not include the specific observations, quotes, or detail that would allow a fuller picture of daily life for your parent. The improvement in rating is genuinely positive, but this report cannot tell you what mealtimes look like, how staff respond to distress, or what activities are available. Before you decide, visit in person, ask to see last week's staffing rota and activity records, and speak directly to the manager about dementia-specific care. The checklist below identifies 20 specific questions the inspection did not address.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Dell Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Dell Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents find friendship and families find reassurance
Residential home in Lowestoft: True Peace of Mind
When you're looking for the right care home, you want to know your loved one will feel connected and cared for. The Dell Care Home in Lowestoft offers specialist dementia support alongside general care for older adults. Families visiting here often comment on how quickly their relatives settle in and form new friendships.
Who they care for
The Dell provides specialist dementia care alongside their general services for people over 65.
For residents living with dementia, the care team understands how to support both practical needs and emotional wellbeing. The home creates an environment where people with dementia can maintain social connections and participate in meaningful activities.
“If you're considering The Dell for someone you love, visiting might help you get a feel for whether it's the right fit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Dell Care Home has improved from Requires Improvement to Good across all five domains, which is a meaningful step forward. However, the published inspection report contains very limited specific detail, so most scores reflect the positive direction of travel rather than strong evidence of what daily life looks like for your parent.
Homes in East typically score 68–82.The three-lens summary
What families tell us
People visiting The Dell notice how residents chat together and seem genuinely comfortable in each other's company. The activities programme keeps days interesting, with creative sessions that residents actually want to join in with.
What inspectors have recorded
Staff respond quickly when residents need something, and families appreciate how attentive the carers are to individual needs. When relatives have questions or concerns, they find the home keeps them well informed about their loved one's care.
How it sits against good practice
If you're considering The Dell for someone you love, visiting might help you get a feel for whether it's the right fit.
Worth a visit
The Dell Care Home, at 45 Cotmer Road in Lowestoft, was rated Good across all five inspection domains at its February 2023 inspection. This is a notable improvement from a previous rating of Requires Improvement, and a July 2023 monitoring review confirmed that no new concerns had emerged in the months following. The home provides residential care for up to 40 people, with a specialism in dementia and care for adults over 65. It is run by Wellbeing Care Limited, with a named registered manager and nominated individual in place. The main limitation here is that the published summary is brief and does not include the specific observations, quotes, or detail that would allow a fuller picture of daily life for your parent. The improvement in rating is genuinely positive, but this report cannot tell you what mealtimes look like, how staff respond to distress, or what activities are available. Before you decide, visit in person, ask to see last week's staffing rota and activity records, and speak directly to the manager about dementia-specific care. The checklist below identifies 20 specific questions the inspection did not address.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Dell Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Dell Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents find friendship and families find reassurance
Residential home in Lowestoft: True Peace of Mind
When you're looking for the right care home, you want to know your loved one will feel connected and cared for. The Dell Care Home in Lowestoft offers specialist dementia support alongside general care for older adults. Families visiting here often comment on how quickly their relatives settle in and form new friendships.
Who they care for
The Dell provides specialist dementia care alongside their general services for people over 65.
For residents living with dementia, the care team understands how to support both practical needs and emotional wellbeing. The home creates an environment where people with dementia can maintain social connections and participate in meaningful activities.
Management & ethos
Staff respond quickly when residents need something, and families appreciate how attentive the carers are to individual needs. When relatives have questions or concerns, they find the home keeps them well informed about their loved one's care.
The home & environment
The food here gets positive mentions from families who visit regularly. They see their relatives enjoying proper meals and looking forward to mealtimes.
“If you're considering The Dell for someone you love, visiting might help you get a feel for whether it's the right fit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
