Dementia Care Home

The Laurels Care Home

The Laurels, Bull Lane, Pontefract, Yorkshire, WF9 3QD

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds28
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
  • Last inspected2018-06-09

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2018-06-09

  • Is this home safe?

    Good
    The Safe domain was rated Good at the February 2021 inspection. The home previously held a Requires Improvement rating and has since improved. No specific detail about staffing ratios, medicines management, falls logging, or infection control practice is included in the published inspection text. The review in July 2023 found no evidence requiring a change to this rating.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the February 2021 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well the home uses information to meet individual needs. The home lists dementia as a specialism, which implies some level of specific training and care planning. No detail about GP access, dementia training content, care plan review processes, or food quality is included in the published inspection text.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the February 2021 inspection. This domain covers staff warmth, dignity, respect, and whether your parent's independence is supported. No direct inspector observations of staff interactions, no resident quotes, and no relative testimony are included in the published inspection text. The improvement from Requires Improvement to Good suggests real changes were made, but the published report does not describe what those changes were.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the February 2021 inspection. This domain covers activities, individual engagement, responsiveness to changing needs, and end-of-life care. The home lists dementia, physical disabilities, and sensory impairment as specialisms, implying some tailoring of provision. No specific examples of activities, individual engagement programmes, or end-of-life planning are described in the published inspection text.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the February 2021 inspection. The home is run by Superior Care Homes Ltd, with Mrs Lisa Cooper as registered manager and Mr Philip Klor as nominated individual. The improvement from Requires Improvement to Good across all five domains reflects a positive leadership trajectory. No detail about manager visibility, staff culture, governance systems, or how the home handles complaints is included in the published text.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home welcomes both younger adults under 65 and older residents, supporting those with dementia, physical disabilities, and sensory impairments. This breadth of experience means they're equipped for various care needs. Staff here understand how to support residents with dementia through consistent routines and patient interactions. Their knowledge helps them respond appropriately to different behaviours and needs. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

The home holds a Good rating across all five inspection domains, which is genuinely positive, but the published inspection text contains very little specific detail. Scores reflect that general compliance was confirmed without the direct observations, quotes, or specific examples that would push them higher.

Homes in Yorkshire & Humberside typically score 68–82.
DCC Recommendation

Worth a visit

The Laurels in Pontefract holds a Good rating across all five inspection domains, confirmed at its last full inspection in February 2021 and reviewed again in July 2023 with no change to that rating. The home improved from Requires Improvement to Good, which is a meaningful step in the right direction, and it carries specialisms covering dementia, physical disabilities, and sensory impairment across its 28 beds. That improvement trajectory matters: a home that has demonstrably raised its standards is worth taking seriously. The main uncertainty here is that the published inspection text is very brief and contains almost no specific detail about day-to-day life, staffing levels, activities, food, or how staff actually behave with your parent. A Good rating is a baseline, not a guarantee. Before you visit, prepare specific questions on night staffing numbers, how much agency cover is used, what one-to-one activity looks like for someone who cannot join group sessions, and how the home communicates with families when something changes. On your visit, walk slowly through the building, watch how staff speak to the people who live there, and notice whether interactions feel unhurried.

The three questions to ask when you visit

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In Their Own Words

How The Laurels Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What The Laurels Care Home says about itself

Where kindness meets knowledge in Pontefract dementia care

The Laurels Residential Home – Your Trusted residential home

When you're searching for dementia care that truly understands, The Laurels Residential Home in Pontefract offers something reassuring. Here, experienced staff bring both warmth and expertise to supporting residents with complex needs, including those with sensory impairments and physical disabilities. The team's consistent approach helps create a settled environment where residents feel secure.

Care & specialisms

Who they care for

    The home welcomes both younger adults under 65 and older residents, supporting those with dementia, physical disabilities, and sensory impairments. This breadth of experience means they're equipped for various care needs.

    How they describe their dementia care

    Staff here understand how to support residents with dementia through consistent routines and patient interactions. Their knowledge helps them respond appropriately to different behaviours and needs.

    “Visiting The Laurels yourself will give you the clearest picture of whether it feels right for your family.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

    Twelve signs to observe. A simple scoring framework. A printable, one-page record you can take to your next GP appointment, so you go in with specifics, not anxiety.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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