Tilford Care & Nursing Home | Agincare
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds50
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2022-01-19
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often comment on the warm reception they receive from staff. The team's friendly approach helps families feel comfortable during what can be difficult transitions. There's a sense that residents are treated with genuine respect and kindness throughout their stay.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2022-01-19
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the September 2024 inspection. This domain covers how well the home knows and responds to each person's health and care needs, including care planning, GP access, dementia training, and nutrition. Dementia is listed as a formal specialism of the home, which implies a baseline training expectation. No specific observations about care plan detail, review frequency, or food quality are recorded in the published text. The Good rating indicates inspectors were satisfied, but the basis for that judgement is not described in the available summary.Is this home caring?
The Caring domain was rated Good at the September 2024 inspection. This domain assesses whether staff treat the people they support with kindness, respect, and dignity, and whether residents are encouraged to maintain their independence. No direct observations of staff interactions, no quotes from residents or relatives, and no descriptions of specific caring practices are included in the published summary. The Good rating indicates inspectors were satisfied with what they observed, but families have no way to see through the published text what those interactions looked like in practice.Is the home responsive?
The Responsive domain was rated Good at the September 2024 inspection. This domain covers how well the home tailors its activities, routines, and support to individual needs, including engagement for people living with dementia and planning for end-of-life care. The home lists dementia as a specialism, which implies some individual-level approach to engagement. No specific activities, session frequencies, or examples of one-to-one engagement are described in the published text. End-of-life care planning is not mentioned.Is the home well-led?
The Well-led domain was rated Good at the September 2024 inspection, representing a return to Good from the previous Requires Improvement overall rating. A named registered manager and a nominated individual are recorded, indicating a clear accountability structure. The previous decline in rating suggests there was a period when leadership or governance was not functioning well enough to maintain standards. The Good rating at the most recent inspection suggests that has been addressed, but the published text does not describe what changed, what governance systems are now in place, or how staff are supported to raise concerns.
Source: CQC inspection report →
What the evidence base says
The home provides care for adults both under and over 65, including those with physical disabilities or sensory impairments. They have experience supporting people living with dementia and various mental health conditions. For those living with dementia, the team works to maintain dignity and provide appropriate support. The home's experience with different stages of dementia means they can adapt their approach as needs change. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home's most recent inspection in September 2024 rated it Good across all five domains, a positive recovery from the previous Requires Improvement rating. However, because the published report contains very little specific detail, observations, or direct testimony, most themes score in the mid-range rather than the higher bands that require concrete evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the warm reception they receive from staff. The team's friendly approach helps families feel comfortable during what can be difficult transitions. There's a sense that residents are treated with genuine respect and kindness throughout their stay.
What inspectors have recorded
The open visiting policy means families can spend time with their loved ones whenever they need to. Staff make themselves available to answer questions and provide updates, which many relatives find reassuring during sensitive times.
How it sits against good practice
While experiences of care can vary, understanding what matters most to your family will help guide your decision.
Worth a visit
Tilford Care and Nursing Home, on Grange Road in Farnham, was assessed in September 2024 and rated Good across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-led. This is a meaningful improvement on its previous Requires Improvement rating, and the home supports a wide range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment across 50 beds. A clear management structure is in place, with a named registered manager and a nominated individual recorded on the register. The main limitation for families is that the published inspection summary contains very little specific detail: no direct observations of care interactions, no quotes from residents or relatives, and no data on staffing ratios, activity programmes, or food quality. A Good rating tells you inspectors were satisfied, but it does not tell you what daily life looks like for your parent. Before making a decision, visit the home at a mealtime if possible, ask to see last week's actual staffing rota (not the template), and ask specifically how many permanent staff cover the overnight shift across all 50 beds. These three steps will give you far more than the published report can.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Tilford Care & Nursing Home | Agincare measures up against the other homes you’re considering. Free account.
In Their Own Words
How Tilford Care & Nursing Home | Agincare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets care in the Surrey countryside
Nursing home in Farnham: True Peace of Mind
Families looking for residential care often find reassurance at Tilford Care & Nursing Home in Farnham. This home welcomes adults of all ages, including those living with dementia or mental health conditions. The team here understands that choosing care is never easy, and they work to create a supportive environment for both residents and their loved ones.
Who they care for
The home provides care for adults both under and over 65, including those with physical disabilities or sensory impairments. They have experience supporting people living with dementia and various mental health conditions.
For those living with dementia, the team works to maintain dignity and provide appropriate support. The home's experience with different stages of dementia means they can adapt their approach as needs change.
“While experiences of care can vary, understanding what matters most to your family will help guide your decision.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The home's most recent inspection in September 2024 rated it Good across all five domains, a positive recovery from the previous Requires Improvement rating. However, because the published report contains very little specific detail, observations, or direct testimony, most themes score in the mid-range rather than the higher bands that require concrete evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the warm reception they receive from staff. The team's friendly approach helps families feel comfortable during what can be difficult transitions. There's a sense that residents are treated with genuine respect and kindness throughout their stay.
What inspectors have recorded
The open visiting policy means families can spend time with their loved ones whenever they need to. Staff make themselves available to answer questions and provide updates, which many relatives find reassuring during sensitive times.
How it sits against good practice
While experiences of care can vary, understanding what matters most to your family will help guide your decision.
Worth a visit
Tilford Care and Nursing Home, on Grange Road in Farnham, was assessed in September 2024 and rated Good across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-led. This is a meaningful improvement on its previous Requires Improvement rating, and the home supports a wide range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment across 50 beds. A clear management structure is in place, with a named registered manager and a nominated individual recorded on the register. The main limitation for families is that the published inspection summary contains very little specific detail: no direct observations of care interactions, no quotes from residents or relatives, and no data on staffing ratios, activity programmes, or food quality. A Good rating tells you inspectors were satisfied, but it does not tell you what daily life looks like for your parent. Before making a decision, visit the home at a mealtime if possible, ask to see last week's actual staffing rota (not the template), and ask specifically how many permanent staff cover the overnight shift across all 50 beds. These three steps will give you far more than the published report can.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Tilford Care & Nursing Home | Agincare measures up against the other homes you’re considering. Free account.
In Their Own Words
How Tilford Care & Nursing Home | Agincare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets care in the Surrey countryside
Nursing home in Farnham: True Peace of Mind
Families looking for residential care often find reassurance at Tilford Care & Nursing Home in Farnham. This home welcomes adults of all ages, including those living with dementia or mental health conditions. The team here understands that choosing care is never easy, and they work to create a supportive environment for both residents and their loved ones.
Who they care for
The home provides care for adults both under and over 65, including those with physical disabilities or sensory impairments. They have experience supporting people living with dementia and various mental health conditions.
For those living with dementia, the team works to maintain dignity and provide appropriate support. The home's experience with different stages of dementia means they can adapt their approach as needs change.
Management & ethos
The open visiting policy means families can spend time with their loved ones whenever they need to. Staff make themselves available to answer questions and provide updates, which many relatives find reassuring during sensitive times.
“While experiences of care can vary, understanding what matters most to your family will help guide your decision.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
