Westbourne care home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds27
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Physical disabilities, Sensory impairment
- Last inspected2022-10-26
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity74
- Cleanliness62
- Activities & engagement60
- Food quality58
- Healthcare60
- Management & leadership74
- Resident happiness68
What inspectors found
Inspected 2022-10-26
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the September 2022 inspection. This domain covers whether staff have the right training, whether care plans reflect what individuals need, and whether residents have access to healthcare professionals including GPs. The home lists dementia as a specialism alongside learning disabilities, physical disabilities, and sensory impairment, which means staff are expected to hold relevant training across a range of complex needs. No specific examples of care plan content, training records, or healthcare access are available in the published inspection summary.Is this home caring?
The Caring domain was rated Good at the September 2022 inspection. This domain measures whether staff treat people with kindness, respect their privacy, and support their independence. The published summary does not include specific inspector observations, quotes from residents, or accounts from relatives that would allow a more detailed picture. A Good rating here indicates that inspectors were satisfied with the quality of interactions they observed, but the limited published detail means the specific evidence behind this rating is not available.Is the home responsive?
The Responsive domain was rated Good at the September 2022 inspection. This domain covers whether the home tailors its support to individual needs, provides meaningful activities, responds to complaints, and plans for end-of-life care. The home supports a broad range of needs including dementia, learning disabilities, physical disabilities, and sensory impairment, which requires a high degree of individual tailoring. No specific activity examples, complaints outcomes, or end-of-life care detail are available in the published inspection summary.Is the home well-led?
The Well-led domain was rated Good at the September 2022 inspection. The registered manager at the time of the inspection was Miss Samantha Anne Campbell, with Mr Balbir Bains listed as the nominated individual representing the provider, Bainscare Limited. A Good rating in this domain indicates that inspectors were satisfied with the governance systems, management culture, and accountability structures in place. No specific examples of leadership practice, staff culture observations, or family feedback mechanisms are available in the published summary.
Source: CQC inspection report →
What the evidence base says
The team supports residents with physical disabilities, sensory impairments and learning disabilities. They also provide specialist dementia care and welcome adults of all ages who need residential support. The home has experience supporting residents living with dementia, providing appropriate care within their residential setting. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Westbourne Care Home scores 72 out of 100, reflecting genuine strengths in caring, responsiveness, and leadership, alongside a current safety concern serious enough to warrant a Requires Improvement rating in that domain. The home has improved overall since its previous inspection, which is a positive sign, but the safety gap means this score carries an important caveat.
Homes in East typically score 68–82.Worth a visit
Westbourne Care Home in Hitchin was inspected in September 2022 and rated Good overall, an improvement on its previous Requires Improvement rating. Inspectors rated three domains, Caring, Responsive, and Well-led, as Good, and Effective also received a Good rating. The home supports adults over and under 65 with a range of needs including dementia, learning disabilities, physical disabilities, and sensory impairment, across 27 beds. The most important issue to understand before visiting is that the Safe domain was rated Requires Improvement at this inspection. That means inspectors found something in safety, whether staffing levels, medicines management, infection control, or risk recording, that did not meet the required standard. The published summary does not specify which aspect of safety fell short, so you need to ask the manager directly what the concern was and what has changed since October 2022. The inspection is now over two years old, which adds further uncertainty. Ask whether a more recent inspection has taken place, and request to see any internal audits or action plans completed since 2022.
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In Their Own Words
How Westbourne care home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist care for different life stages in Hitchin
Compassionate Care in Hitchin at Westbourne Care Home
Westbourne Care Home in east Hitchin provides residential care for people at different stages of life and with varying support needs. The home welcomes both younger adults under 65 and older residents, offering specialised support across a range of conditions.
Who they care for
The team supports residents with physical disabilities, sensory impairments and learning disabilities. They also provide specialist dementia care and welcome adults of all ages who need residential support.
The home has experience supporting residents living with dementia, providing appropriate care within their residential setting.
“You're welcome to arrange a visit to see if Westbourne could be the right choice for your family member.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Westbourne Care Home scores 72 out of 100, reflecting genuine strengths in caring, responsiveness, and leadership, alongside a current safety concern serious enough to warrant a Requires Improvement rating in that domain. The home has improved overall since its previous inspection, which is a positive sign, but the safety gap means this score carries an important caveat.
Homes in East typically score 68–82.Worth a visit
Westbourne Care Home in Hitchin was inspected in September 2022 and rated Good overall, an improvement on its previous Requires Improvement rating. Inspectors rated three domains, Caring, Responsive, and Well-led, as Good, and Effective also received a Good rating. The home supports adults over and under 65 with a range of needs including dementia, learning disabilities, physical disabilities, and sensory impairment, across 27 beds. The most important issue to understand before visiting is that the Safe domain was rated Requires Improvement at this inspection. That means inspectors found something in safety, whether staffing levels, medicines management, infection control, or risk recording, that did not meet the required standard. The published summary does not specify which aspect of safety fell short, so you need to ask the manager directly what the concern was and what has changed since October 2022. The inspection is now over two years old, which adds further uncertainty. Ask whether a more recent inspection has taken place, and request to see any internal audits or action plans completed since 2022.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Westbourne care home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Westbourne care home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist care for different life stages in Hitchin
Compassionate Care in Hitchin at Westbourne Care Home
Westbourne Care Home in east Hitchin provides residential care for people at different stages of life and with varying support needs. The home welcomes both younger adults under 65 and older residents, offering specialised support across a range of conditions.
Who they care for
The team supports residents with physical disabilities, sensory impairments and learning disabilities. They also provide specialist dementia care and welcome adults of all ages who need residential support.
The home has experience supporting residents living with dementia, providing appropriate care within their residential setting.
“You're welcome to arrange a visit to see if Westbourne could be the right choice for your family member.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
