Wilhelmina House – Croydon Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds26
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2018-03-03
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2018-03-03
Is this home safe?
Is the care effective?
The Effective domain was rated Good, covering training, care planning, healthcare access, and nutrition. No specific detail on dementia training content, GP visit frequency, medication management processes, or food quality is recorded in the published text. The home specialises in dementia care, which means staff training in dementia-specific approaches should be in place, but the inspection provides no confirmation of what that training involves. A monitoring review in July 2023 found no evidence requiring a change to this rating.Is this home caring?
The Caring domain was rated Good, covering staff warmth, dignity, respect, and support for independence. This is the domain that matters most to families, with staff warmth cited in 57.3% of positive reviews in our data and compassion in 55.2%. However, the published inspection text contains no specific observations of staff interactions, no resident or relative quotes, and no examples of how dignity is maintained in practice. The Good rating tells you inspectors were satisfied; it does not describe what that satisfaction was based on.Is the home responsive?
The Responsive domain was rated Good, covering activities, engagement, individuality, and end-of-life care. No specific detail on the activities programme, how it is tailored to individual residents, or what provision exists for people who cannot join group activities is recorded in the published text. For a home specialising in dementia, the ability to offer meaningful one-to-one engagement is particularly important. The inspection provides no information on this.Is the home well-led?
The Well-led domain was rated Good, covering management visibility, staff culture, governance, and accountability. The home has a named registered manager, Mrs Magdalena Maria Kuffel, and a nominated individual, Ms Roisha Maria Hughes. The Whitgift Foundation, which runs the home, is an established charitable organisation. No specific detail on management visibility, staff feedback culture, or how the home learns from incidents and complaints is recorded in the published text. The last full inspection was in March 2021, meaning management stability and culture since that date are unknown.
Source: CQC inspection report →
What the evidence base says
The team at Wilhelmina House cares for adults over 65, including those living with dementia. Their focus is on creating a comfortable environment for older residents who need support with daily living. For residents with dementia, the home provides specialist care within their broader service for over-65s. The team understands the particular needs that come with memory-related conditions. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Wilhelmina House holds a Good rating across all five inspection domains, but the published inspection text contains very little specific detail, so scores reflect a confirmed baseline of adequacy rather than strong observed evidence.
Homes in London typically score 68–82.Worth a visit
Wilhelmina House, at 21 Park Hill Rise in Croydon, was rated Good across all five inspection domains at its last full inspection in March 2021, with a monitoring review confirming no change to that rating as of July 2023. The home is run by The Whitgift Foundation, a well-established charitable organisation, and has a named registered manager in post. The Good rating across every domain is a positive baseline for a 26-bed home specialising in dementia care for older adults. The main limitation for families is that the published inspection text provides almost no specific detail: no inspector observations, no resident or relative quotes, and no concrete examples of what Good looks like inside this home. The rating tells you that inspectors were satisfied, but it does not tell you how staff speak to your parent, what the food is like, or whether the environment is designed for someone living with dementia. Before making a decision, visit at different times of day, ask to see last week's actual staffing rota, ask specifically about night cover for 26 residents, and request a copy of a care plan to understand how individual preferences are recorded and reviewed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Wilhelmina House – Croydon Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Wilhelmina House – Croydon Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Friendly faces and well-kept spaces make visitors feel welcome
Dedicated residential home Support in Croydon
When people visit Wilhelmina House in Croydon, they often comment on the warm atmosphere they find. This care home for over-65s, which includes dementia support, seems to have created an environment where both residents and staff appear content. While the evidence comes mainly from visitors rather than families, their consistent observations paint a picture of a well-maintained home with approachable staff.
Who they care for
The team at Wilhelmina House cares for adults over 65, including those living with dementia. Their focus is on creating a comfortable environment for older residents who need support with daily living.
For residents with dementia, the home provides specialist care within their broader service for over-65s. The team understands the particular needs that come with memory-related conditions.
“If you're considering Wilhelmina House, arranging a visit will give you the clearest picture of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Wilhelmina House holds a Good rating across all five inspection domains, but the published inspection text contains very little specific detail, so scores reflect a confirmed baseline of adequacy rather than strong observed evidence.
Homes in London typically score 68–82.Worth a visit
Wilhelmina House, at 21 Park Hill Rise in Croydon, was rated Good across all five inspection domains at its last full inspection in March 2021, with a monitoring review confirming no change to that rating as of July 2023. The home is run by The Whitgift Foundation, a well-established charitable organisation, and has a named registered manager in post. The Good rating across every domain is a positive baseline for a 26-bed home specialising in dementia care for older adults. The main limitation for families is that the published inspection text provides almost no specific detail: no inspector observations, no resident or relative quotes, and no concrete examples of what Good looks like inside this home. The rating tells you that inspectors were satisfied, but it does not tell you how staff speak to your parent, what the food is like, or whether the environment is designed for someone living with dementia. Before making a decision, visit at different times of day, ask to see last week's actual staffing rota, ask specifically about night cover for 26 residents, and request a copy of a care plan to understand how individual preferences are recorded and reviewed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Wilhelmina House – Croydon Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Wilhelmina House – Croydon Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Friendly faces and well-kept spaces make visitors feel welcome
Dedicated residential home Support in Croydon
When people visit Wilhelmina House in Croydon, they often comment on the warm atmosphere they find. This care home for over-65s, which includes dementia support, seems to have created an environment where both residents and staff appear content. While the evidence comes mainly from visitors rather than families, their consistent observations paint a picture of a well-maintained home with approachable staff.
Who they care for
The team at Wilhelmina House cares for adults over 65, including those living with dementia. Their focus is on creating a comfortable environment for older residents who need support with daily living.
For residents with dementia, the home provides specialist care within their broader service for over-65s. The team understands the particular needs that come with memory-related conditions.
“If you're considering Wilhelmina House, arranging a visit will give you the clearest picture of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
