The Willows Care Home – Care UK

What families say

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership74
• Resident happiness68

What inspectors found

Inspected 2020-02-15

• Is this home safe?

  Good
  The safe domain was rated Good at the January 2020 inspection, an improvement from a previous Requires Improvement rating. This covers staffing levels, medicines management, safeguarding, and infection control. The published text does not include specific observations about falls management, night staffing ratios, or agency staff use. The home specialises in dementia, learning disabilities, mental health, and physical disabilities, meaning the safe environment needs to meet complex and varied needs. No specific concerns were raised by inspectors in this domain.
  Verified by inspector

• Is the care effective?

  Good
  The effective domain was rated Good at the January 2020 inspection. This domain typically covers care planning, staff training, healthcare access, nutrition, and hydration. The home lists dementia as a specialism, which implies a training and practice framework should be in place. However, the published inspection text does not describe specific care plan content, dementia training programmes, GP access arrangements, or any observations about mealtimes or food quality. No concerns were recorded in this domain.
  Verified by inspector

• Is this home caring?

  Good
  The caring domain was rated Good at the January 2020 inspection. This is the domain most directly linked to whether your parent is treated with warmth, dignity, and respect. The rating indicates inspectors were satisfied with staff interactions and the culture of care, but the published text includes no specific observations, no quotes from residents or relatives, and no descriptions of how staff addressed residents or responded to distress. No concerns were raised in this domain.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The responsive domain was rated Good at the January 2020 inspection. This domain covers whether the home adapts to individual needs, provides meaningful activities, supports independence, and communicates well with families. The home's specialism list includes dementia, learning disabilities, mental health, and physical disabilities, suggesting a need for highly tailored approaches. The published text does not describe specific activity programmes, one-to-one engagement, complaints handling, or family communication mechanisms. No concerns were recorded.
  Verified by inspector

• Is the home well-led?

  Good
  The well-led domain was rated Good at the January 2020 inspection, having previously been rated as Requires Improvement. A named registered manager, Mrs Julie Marie Gregory, and a nominated individual, Ms Rachel Louise Harvey, are recorded. The home is operated by Care UK Community Partnerships Ltd. An independent data review in July 2023 found no reason to reassess the rating. The published text does not describe leadership visibility, staff culture, governance arrangements, or how the home acts on complaints and incidents.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The centre cares for adults over 65 with complex needs including dementia, learning disabilities, mental health conditions and physical disabilities. Their experienced team understands the unique challenges these conditions bring to both residents and their families. For those living with dementia, Woodside Resource Centre provides specialist support tailored to each person's needs. The team works closely with families to ensure comfort and dignity throughout every stage of care. All areas worth probing directly during a visit.