Cleveland View Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds60
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2019-05-10
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The team at Cleveland View bring a friendly, professional approach to their work. Residents can enjoy regular entertainment and activities that help make each day more engaging.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2019-05-10
Is this home safe?
Is the care effective?
Effective was rated Good at the July 2025 inspection. This domain covers care planning, staff training, nutrition and hydration, and healthcare access including GP involvement. The published summary does not record specific observations about any of these areas. The home carries a dementia specialism, which places additional requirements on training and individualised care planning.Is this home caring?
Caring was rated Good at the July 2025 inspection. This domain covers staff warmth, dignity, respect, and whether people are supported to remain as independent as possible. The published summary contains no direct observations about how staff interacted with residents, no quotes from residents or relatives, and no specific examples of dignified care in practice.Is the home responsive?
Responsive was rated Good at the July 2025 inspection. This domain covers whether the home meets individual needs, whether activities are meaningful and tailored, and whether end-of-life care is planned and person-centred. The published summary contains no specific examples of activities provided, no information about how the home responds to individual preferences, and no detail about end-of-life planning.Is the home well-led?
Well-led was rated Good at the July 2025 inspection. The home is run by Bondcare (Ambassador) Limited. Mrs Jennifer Ann Symmonds is the registered manager and Mr Howard Emanuel is the nominated individual. The home has improved from a previous Requires Improvement rating to a full Good across all domains, which indicates leadership has been effective in identifying and addressing shortfalls. The published summary does not record specific observations about management culture, staff morale, or governance systems.
Source: CQC inspection report →
What the evidence base says
The home cares for adults across different age groups — both under and over 65 — which means they're experienced in supporting younger adults who need residential care. They provide specialised dementia support alongside general care. Cleveland View offers dementia care as one of their core services. The team understands the importance of creating the right environment and providing appropriate support for residents living with dementia. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Cleveland View scores 74 out of 100. The home has improved from Requires Improvement to a full Good rating across all five domains, which is a meaningful positive step, but the inspection report published in November 2025 provides limited specific detail, so many scores reflect the rating itself rather than rich, observable evidence.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
The team at Cleveland View bring a friendly, professional approach to their work. Residents can enjoy regular entertainment and activities that help make each day more engaging.
What inspectors have recorded
How it sits against good practice
If you'd like to learn more about Cleveland View and how they support residents of different ages, arranging a visit can help you get a real feel for the home.
Worth a visit
Cleveland View, on Cargo Fleet Lane in Middlesbrough, was assessed in July 2025 and rated Good across all five domains: Safe, Effective, Caring, Responsive, and Well-led. This is a significant improvement from its previous rating of Requires Improvement, and that upward trajectory matters. A home that has actively worked to address shortfalls and achieved a clean Good across every domain is demonstrating that its management team can identify problems and fix them. The home is registered for 60 beds and holds a specialism in dementia care, caring for both adults over and under 65. The main limitation of this report is that the published summary contains very little specific detail about what inspectors actually observed. Almost every score in this Family View reflects the domain rating itself rather than rich, direct evidence such as inspector observations, resident quotes, or family testimony. That means there is a gap between what the rating tells you and what you can verify from published information alone. Before you visit, prepare specific questions: ask to see last week's actual staffing rota (not the template), ask how many permanent staff work on the dementia unit after 8pm, and ask what one-to-one activity looks like for a resident who cannot join a group. Walk the building slowly and watch whether staff make eye contact with your parent, use their name, and move without rushing.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Cleveland View Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Dementia care for younger and older adults in Middlesbrough
Dedicated residential home Support in Middlesbrough
Cleveland View in Middlesbrough provides residential care for adults both under and over 65, including those living with dementia. The home welcomes residents across different age groups who need support with daily living. Located in the North East, the home offers specialised dementia care alongside general residential support.
Who they care for
The home cares for adults across different age groups — both under and over 65 — which means they're experienced in supporting younger adults who need residential care. They provide specialised dementia support alongside general care.
Cleveland View offers dementia care as one of their core services. The team understands the importance of creating the right environment and providing appropriate support for residents living with dementia.
“If you'd like to learn more about Cleveland View and how they support residents of different ages, arranging a visit can help you get a real feel for the home.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Cleveland View scores 74 out of 100. The home has improved from Requires Improvement to a full Good rating across all five domains, which is a meaningful positive step, but the inspection report published in November 2025 provides limited specific detail, so many scores reflect the rating itself rather than rich, observable evidence.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
The team at Cleveland View bring a friendly, professional approach to their work. Residents can enjoy regular entertainment and activities that help make each day more engaging.
What inspectors have recorded
How it sits against good practice
If you'd like to learn more about Cleveland View and how they support residents of different ages, arranging a visit can help you get a real feel for the home.
Worth a visit
Cleveland View, on Cargo Fleet Lane in Middlesbrough, was assessed in July 2025 and rated Good across all five domains: Safe, Effective, Caring, Responsive, and Well-led. This is a significant improvement from its previous rating of Requires Improvement, and that upward trajectory matters. A home that has actively worked to address shortfalls and achieved a clean Good across every domain is demonstrating that its management team can identify problems and fix them. The home is registered for 60 beds and holds a specialism in dementia care, caring for both adults over and under 65. The main limitation of this report is that the published summary contains very little specific detail about what inspectors actually observed. Almost every score in this Family View reflects the domain rating itself rather than rich, direct evidence such as inspector observations, resident quotes, or family testimony. That means there is a gap between what the rating tells you and what you can verify from published information alone. Before you visit, prepare specific questions: ask to see last week's actual staffing rota (not the template), ask how many permanent staff work on the dementia unit after 8pm, and ask what one-to-one activity looks like for a resident who cannot join a group. Walk the building slowly and watch whether staff make eye contact with your parent, use their name, and move without rushing.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Cleveland View Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Cleveland View Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Dementia care for younger and older adults in Middlesbrough
Dedicated residential home Support in Middlesbrough
Cleveland View in Middlesbrough provides residential care for adults both under and over 65, including those living with dementia. The home welcomes residents across different age groups who need support with daily living. Located in the North East, the home offers specialised dementia care alongside general residential support.
Who they care for
The home cares for adults across different age groups — both under and over 65 — which means they're experienced in supporting younger adults who need residential care. They provide specialised dementia support alongside general care.
Cleveland View offers dementia care as one of their core services. The team understands the importance of creating the right environment and providing appropriate support for residents living with dementia.
“If you'd like to learn more about Cleveland View and how they support residents of different ages, arranging a visit can help you get a real feel for the home.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
