Burrell Mead
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds22
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2020-01-24
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
What strikes families most is how staff remember not just the residents but their visitors too, greeting them warmly whenever they arrive. Residents appear content and engaged, with families noting how settled their relatives seem in their daily routines.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2020-01-24
Is this home safe?
Is the care effective?
The Effective domain was rated Good. This domain covers whether staff have the right training, whether care plans are detailed and kept up to date, whether residents have regular access to GPs and other health professionals, and whether food meets individual needs. The home specialises in dementia care, which means inspectors would have looked at whether dementia-specific training and care approaches were in place. No specific findings about training content, GP access frequency, or food quality are included in the published summary.Is this home caring?
The Caring domain was rated Good. This domain is the most direct measure of whether staff treat your parent with kindness, respect, and patience. Inspectors assess whether dignity is protected during personal care, whether residents are addressed by their preferred names, whether privacy is respected, and whether staff interactions feel warm and unhurried. No specific inspector observations, resident comments, or family quotes from this domain are included in the published summary. The rating alone confirms the standard was met but does not describe what caring looks like day to day at Burrell Mead.Is the home responsive?
The Responsive domain was rated Good. This domain covers whether the home tailors its care to individual needs and preferences, whether activities are meaningful and varied, whether residents who cannot join group activities receive one-to-one engagement, and whether complaints and end-of-life wishes are handled well. As a dementia-specialist home, responsiveness to changing needs and individual histories is particularly important. No specific detail about the activities programme, complaint handling, or end-of-life planning is included in the published summary.Is the home well-led?
The Well-led domain was rated Good. This domain assesses whether the manager is visible and known to residents and staff, whether the home has effective governance systems for monitoring quality and safety, whether staff feel supported to speak up, and whether the home learns from incidents and complaints. The home is run by Westwood Housing Association, with a named registered manager and a nominated individual in place. No specific observations about the manager's visibility, staff culture, or governance systems are included in the published summary.
Source: CQC inspection report →
What the evidence base says
The home cares for adults over 65, with particular experience in dementia care. For those considering dementia care, it's worth discussing the home's assessment process to ensure it suits your relative's communication needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Burrell Mead was rated Good across all five inspection domains, which is a positive foundation, but the published report contains limited specific detail, so scores reflect a solid baseline without the specific observations, quotes, or examples that would push them higher.
Homes in London typically score 68–82.The three-lens summary
What families tell us
What strikes families most is how staff remember not just the residents but their visitors too, greeting them warmly whenever they arrive. Residents appear content and engaged, with families noting how settled their relatives seem in their daily routines.
What inspectors have recorded
Staff here show the kind of emotional investment that can't be taught — visiting residents in hospital on their own time and showing genuine grief when someone passes away. This depth of caring, combined with low staff turnover, creates real continuity in residents' lives.
How it sits against good practice
The Christian ethos here shapes a caring environment where emotional bonds between staff and residents develop naturally over time.
Worth a visit
Burrell Mead, on Beckenham Road in West Wickham, was rated Good across all five inspection domains following an inspection carried out in February 2021, with the rating reviewed and confirmed in July 2023. The home is a small residential care home with 22 beds, specialising in dementia care for adults over 65, and is run by Westwood Housing Association with a named registered manager in place. A Good rating across every domain is a genuinely positive finding, covering safety, the quality of care planning and training, staff kindness, how well the home responds to individual needs, and the quality of leadership. The main limitation of this report is that the published inspection summary contains very little specific detail. There are no inspector observations, no resident or family quotes, and no breakdown of what was found in each domain. This makes it difficult to give you a confident picture of what daily life actually looks like for your parent at Burrell Mead. Before visiting, prepare a list of specific questions covering night staffing ratios, agency use, dementia training content, how care plans are reviewed with family input, and what one-to-one activities are available for residents who cannot join group sessions. A Good rating is a useful starting point, but your own visit and those conversations will tell you far more.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Burrell Mead measures up against the other homes you’re considering. Free account.
In Their Own Words
How Burrell Mead describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where long-serving staff create genuine bonds with residents
Burrell Mead – Expert Care in West Wickham
Families visiting Burrell Mead in West Wickham often comment on something that's increasingly rare — seeing the same caring faces year after year. This stability seems to create an atmosphere where residents feel genuinely settled and families feel truly welcomed.
Who they care for
The home cares for adults over 65, with particular experience in dementia care.
For those considering dementia care, it's worth discussing the home's assessment process to ensure it suits your relative's communication needs.
“The Christian ethos here shapes a caring environment where emotional bonds between staff and residents develop naturally over time.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Burrell Mead was rated Good across all five inspection domains, which is a positive foundation, but the published report contains limited specific detail, so scores reflect a solid baseline without the specific observations, quotes, or examples that would push them higher.
Homes in London typically score 68–82.The three-lens summary
What families tell us
What strikes families most is how staff remember not just the residents but their visitors too, greeting them warmly whenever they arrive. Residents appear content and engaged, with families noting how settled their relatives seem in their daily routines.
What inspectors have recorded
Staff here show the kind of emotional investment that can't be taught — visiting residents in hospital on their own time and showing genuine grief when someone passes away. This depth of caring, combined with low staff turnover, creates real continuity in residents' lives.
How it sits against good practice
The Christian ethos here shapes a caring environment where emotional bonds between staff and residents develop naturally over time.
Worth a visit
Burrell Mead, on Beckenham Road in West Wickham, was rated Good across all five inspection domains following an inspection carried out in February 2021, with the rating reviewed and confirmed in July 2023. The home is a small residential care home with 22 beds, specialising in dementia care for adults over 65, and is run by Westwood Housing Association with a named registered manager in place. A Good rating across every domain is a genuinely positive finding, covering safety, the quality of care planning and training, staff kindness, how well the home responds to individual needs, and the quality of leadership. The main limitation of this report is that the published inspection summary contains very little specific detail. There are no inspector observations, no resident or family quotes, and no breakdown of what was found in each domain. This makes it difficult to give you a confident picture of what daily life actually looks like for your parent at Burrell Mead. Before visiting, prepare a list of specific questions covering night staffing ratios, agency use, dementia training content, how care plans are reviewed with family input, and what one-to-one activities are available for residents who cannot join group sessions. A Good rating is a useful starting point, but your own visit and those conversations will tell you far more.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Burrell Mead measures up against the other homes you’re considering. Free account.
In Their Own Words
How Burrell Mead describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where long-serving staff create genuine bonds with residents
Burrell Mead – Expert Care in West Wickham
Families visiting Burrell Mead in West Wickham often comment on something that's increasingly rare — seeing the same caring faces year after year. This stability seems to create an atmosphere where residents feel genuinely settled and families feel truly welcomed.
Who they care for
The home cares for adults over 65, with particular experience in dementia care.
For those considering dementia care, it's worth discussing the home's assessment process to ensure it suits your relative's communication needs.
Management & ethos
Staff here show the kind of emotional investment that can't be taught — visiting residents in hospital on their own time and showing genuine grief when someone passes away. This depth of caring, combined with low staff turnover, creates real continuity in residents' lives.
The home & environment
The home organises weekly quizzes, reminiscence sessions and musical entertainment that residents genuinely seem to enjoy. Families mention these activities as something their relatives look forward to and talk about afterwards.
“The Christian ethos here shapes a caring environment where emotional bonds between staff and residents develop naturally over time.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
