Broadwater Lodge Care Home – Care UK
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds67
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities
- Last inspected2019-11-09
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors notice how carers take time to interact with residents throughout the day. Whether during activities or daily routines, staff show genuine attentiveness to each person they support.
The eight family priority themes
- Staff warmth85
- Compassion & dignity88
- Cleanliness72
- Activities & engagement82
- Food quality65
- Healthcare72
- Management & leadership72
- Resident happiness80
What inspectors found
Inspected 2019-11-09
Is this home safe?
Is the care effective?
The Effective domain was rated Good. This indicates inspectors were satisfied that staff had appropriate training, care plans were functional, and people's health needs were being met. Dementia is listed as a specialism, which carries an expectation of specific staff training in dementia care. No detail about the content of training programmes, GP access arrangements, or how care plans were written and reviewed is available in the published text.Is this home caring?
Caring was rated Outstanding, the highest possible rating, at the October 2019 inspection. An Outstanding rating in this domain requires inspectors to have found specific, direct evidence that staff go beyond expected standards in warmth, dignity, and respect. This is not awarded for policy compliance alone; it requires observable behaviour. Broadwater Lodge cares for people across a wide range of needs, and maintaining an Outstanding Caring rating across that complexity is a meaningful achievement.Is the home responsive?
Responsive was rated Outstanding. This domain covers whether the home adapts its care to the individual person, including activities, daily routines, and end-of-life care. An Outstanding rating requires inspectors to find evidence of genuine personalisation: activities tailored to individual histories and abilities, not just a group programme on a noticeboard. No specific activity examples, quotes, or details about one-to-one provision are available in the published text, but the rating itself is a strong signal.Is the home well-led?
Well-Led was rated Good at the October 2019 inspection. A named registered manager, Mrs Angela Margaret Bookham, is listed in the inspection record. The Good rating indicates that governance, oversight, and staff culture were functioning adequately at the time. No specific detail about management visibility, staff satisfaction, or how the home handles complaints and incidents is available in the published summary.
Source: CQC inspection report →
What the evidence base says
The home cares for adults across different age groups, supporting people with dementia, learning disabilities, mental health conditions and physical disabilities. As part of their broader care approach, the team supports residents living with dementia alongside those with other care needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Broadwater Lodge scores well above average, driven by Outstanding ratings in Caring and Responsive domains, which reflect strong evidence of warm staff interactions and meaningful engagement with the people who live here. The Good ratings across Safety, Effectiveness, and Leadership are solid but carry less specific detail in the published inspection text.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors notice how carers take time to interact with residents throughout the day. Whether during activities or daily routines, staff show genuine attentiveness to each person they support.
What inspectors have recorded
How it sits against good practice
Finding the right care home takes time, and visiting in person helps you get a real feel for daily life at Broadwater Lodge.
Worth a visit
Broadwater Lodge in Godalming was rated Outstanding at its last inspection in October 2019, with particularly strong results in Caring and Responsive. Inspectors found sufficient evidence to award the highest possible rating in both domains, meaning the people who live here were seen to be treated with genuine warmth, dignity, and individuality. Safety, Effectiveness, and Leadership were all rated Good. The home is run by Care UK Community Partnerships Ltd and has a registered manager in post. The most important caveat for your visit is that this inspection took place in October 2019, more than five years ago. A lot can change in a care home over that period, including staffing, management, and culture. A July 2023 review noted no evidence requiring reassessment, which is reassuring, but it is not a fresh inspection. When you visit, ask to see the current staffing rota (including nights), find out whether the registered manager named in the report is still in post, and ask how the home has changed since 2019. Observe how staff interact with your parent in unscripted moments, in corridors and communal areas, not just during a guided tour.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Broadwater Lodge Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How Broadwater Lodge Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
A welcoming place where staff genuinely engage with every resident
Broadwater Lodge – Your Trusted residential home
When you're looking for care that spans different needs and ages, finding the right fit matters deeply. Broadwater Lodge in Godalming provides residential support for adults with varying requirements — from learning disabilities to dementia care, mental health conditions to physical disabilities. The home welcomes both younger adults and those over 65, creating a diverse community under one roof.
Who they care for
The home cares for adults across different age groups, supporting people with dementia, learning disabilities, mental health conditions and physical disabilities.
As part of their broader care approach, the team supports residents living with dementia alongside those with other care needs.
“Finding the right care home takes time, and visiting in person helps you get a real feel for daily life at Broadwater Lodge.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Broadwater Lodge scores well above average, driven by Outstanding ratings in Caring and Responsive domains, which reflect strong evidence of warm staff interactions and meaningful engagement with the people who live here. The Good ratings across Safety, Effectiveness, and Leadership are solid but carry less specific detail in the published inspection text.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors notice how carers take time to interact with residents throughout the day. Whether during activities or daily routines, staff show genuine attentiveness to each person they support.
What inspectors have recorded
How it sits against good practice
Finding the right care home takes time, and visiting in person helps you get a real feel for daily life at Broadwater Lodge.
Worth a visit
Broadwater Lodge in Godalming was rated Outstanding at its last inspection in October 2019, with particularly strong results in Caring and Responsive. Inspectors found sufficient evidence to award the highest possible rating in both domains, meaning the people who live here were seen to be treated with genuine warmth, dignity, and individuality. Safety, Effectiveness, and Leadership were all rated Good. The home is run by Care UK Community Partnerships Ltd and has a registered manager in post. The most important caveat for your visit is that this inspection took place in October 2019, more than five years ago. A lot can change in a care home over that period, including staffing, management, and culture. A July 2023 review noted no evidence requiring reassessment, which is reassuring, but it is not a fresh inspection. When you visit, ask to see the current staffing rota (including nights), find out whether the registered manager named in the report is still in post, and ask how the home has changed since 2019. Observe how staff interact with your parent in unscripted moments, in corridors and communal areas, not just during a guided tour.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Broadwater Lodge Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How Broadwater Lodge Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
A welcoming place where staff genuinely engage with every resident
Broadwater Lodge – Your Trusted residential home
When you're looking for care that spans different needs and ages, finding the right fit matters deeply. Broadwater Lodge in Godalming provides residential support for adults with varying requirements — from learning disabilities to dementia care, mental health conditions to physical disabilities. The home welcomes both younger adults and those over 65, creating a diverse community under one roof.
Who they care for
The home cares for adults across different age groups, supporting people with dementia, learning disabilities, mental health conditions and physical disabilities.
As part of their broader care approach, the team supports residents living with dementia alongside those with other care needs.
The home & environment
Resident rooms are kept clean and comfortable, with good accessibility throughout. The meals served here meet solid standards for quality and presentation.
“Finding the right care home takes time, and visiting in person helps you get a real feel for daily life at Broadwater Lodge.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
