Hillcroft
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds28
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2018-10-27
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
What strikes families is how quickly their loved ones settle in. People who've been unsettled elsewhere seem to find their rhythm here, with staff helping them feel part of things from day one. Relatives mention feeling welcomed themselves too — not just as visitors, but as partners in their loved one's care.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2018-10-27
Is this home safe?
Is the care effective?
The inspection awarded a Good rating for effectiveness. The home is registered for both nursing and personal care and lists dementia as a specialism, which suggests staff should have relevant training. However, the published report does not describe care plan quality, GP access arrangements, medication management, dementia training content, or how food is managed for people with specific dietary needs. The registered manager and nominated individual are named, providing some governance structure.Is this home caring?
The inspection awarded a Good rating for caring. There are no specific observations, resident quotes, or family testimonies in the published report text to substantiate this rating in detail. The inspection did not record examples of staff interactions, the use of preferred names, responses to distress, or the pace of care. The Good rating indicates that inspectors did not find cause for concern, but the evidence behind it is not visible in the published findings.Is the home responsive?
The inspection awarded a Good rating for responsiveness. The home lists dementia and physical disabilities as specialisms, which implies that care should be tailored to individual needs. However, the published report contains no detail about the activities programme, how the home responds to individual preferences, what provision exists for people who cannot join group activities, or how end-of-life care is planned and delivered. The rating indicates inspectors were satisfied at the time of the visit.Is the home well-led?
The inspection awarded a Good rating for leadership. The home is operated by Hillcroft Care Home Limited, with Ms Lisa Michelle George named as the Registered Manager and Mr Parthipan Kandasamy as the Nominated Individual. This provides a clear management structure on paper. The published report does not describe the manager's visibility on the floor, staff culture, how concerns are raised and acted on, or governance processes such as audits and quality monitoring. The inspection took place in February 2022.
Source: CQC inspection report →
What the evidence base says
Hillcroft cares for adults over 65 and under 65, including those with physical disabilities. The home also provides specialist dementia support. For those living with dementia, the team focuses on maintaining familiar routines and keeping people engaged in meaningful activities that support their wellbeing. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hillcroft Care Home was rated Good across all five inspection domains in February 2022, which is a solid baseline. However, the published report text provides very limited specific detail, so scores reflect the Good rating rather than strong observational evidence, and several important areas will need to be verified directly with the home.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
What strikes families is how quickly their loved ones settle in. People who've been unsettled elsewhere seem to find their rhythm here, with staff helping them feel part of things from day one. Relatives mention feeling welcomed themselves too — not just as visitors, but as partners in their loved one's care.
What inspectors have recorded
Staff seem willing to have real conversations when families have questions or concerns. They're responsive when things need discussing, and relatives feel they can raise issues openly.
How it sits against good practice
Sometimes the best sign of good care is simply seeing someone you love feel settled and included.
Worth a visit
Hillcroft Care Home at 135 High Street, Stourbridge was rated Good across all five inspection domains at its most recent inspection in February 2022. The home provides nursing and personal care for up to 28 people, including those living with dementia and physical disabilities, and has a named registered manager in post. A Good rating across every domain is a positive starting point and indicates that inspectors did not identify significant concerns about safety, staffing, care quality, or leadership at the time of the visit. The main limitation here is that the published inspection text is extremely brief and provides almost no specific observations, resident or family quotes, or detail about day-to-day life in the home. The inspection also took place in February 2022, which means the findings are now over three years old. A lot can change in that time, including the management team, staffing levels, and the overall culture of a home. Before making any decision, visit in person during the day, ask to see last week's actual staffing rota, request a copy of the activity programme from last month, and ask how the home supports people living with dementia specifically. The checklist above sets out the 21 questions worth asking directly.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Hillcroft describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where difficult transitions become settled new beginnings
Hillcroft Care Home – Expert Care in Stourbridge
When someone you love needs care, finding the right place feels overwhelming — especially if they've struggled elsewhere. Hillcroft Care Home in Stourbridge understands this journey. Families describe how their relatives, even those who'd had difficult experiences at other homes, found their feet here and felt genuinely welcomed.
Who they care for
Hillcroft cares for adults over 65 and under 65, including those with physical disabilities. The home also provides specialist dementia support.
For those living with dementia, the team focuses on maintaining familiar routines and keeping people engaged in meaningful activities that support their wellbeing.
“Sometimes the best sign of good care is simply seeing someone you love feel settled and included.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hillcroft Care Home was rated Good across all five inspection domains in February 2022, which is a solid baseline. However, the published report text provides very limited specific detail, so scores reflect the Good rating rather than strong observational evidence, and several important areas will need to be verified directly with the home.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
What strikes families is how quickly their loved ones settle in. People who've been unsettled elsewhere seem to find their rhythm here, with staff helping them feel part of things from day one. Relatives mention feeling welcomed themselves too — not just as visitors, but as partners in their loved one's care.
What inspectors have recorded
Staff seem willing to have real conversations when families have questions or concerns. They're responsive when things need discussing, and relatives feel they can raise issues openly.
How it sits against good practice
Sometimes the best sign of good care is simply seeing someone you love feel settled and included.
Worth a visit
Hillcroft Care Home at 135 High Street, Stourbridge was rated Good across all five inspection domains at its most recent inspection in February 2022. The home provides nursing and personal care for up to 28 people, including those living with dementia and physical disabilities, and has a named registered manager in post. A Good rating across every domain is a positive starting point and indicates that inspectors did not identify significant concerns about safety, staffing, care quality, or leadership at the time of the visit. The main limitation here is that the published inspection text is extremely brief and provides almost no specific observations, resident or family quotes, or detail about day-to-day life in the home. The inspection also took place in February 2022, which means the findings are now over three years old. A lot can change in that time, including the management team, staffing levels, and the overall culture of a home. Before making any decision, visit in person during the day, ask to see last week's actual staffing rota, request a copy of the activity programme from last month, and ask how the home supports people living with dementia specifically. The checklist above sets out the 21 questions worth asking directly.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Hillcroft measures up against the other homes you’re considering. Free account.
In Their Own Words
How Hillcroft describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where difficult transitions become settled new beginnings
Hillcroft Care Home – Expert Care in Stourbridge
When someone you love needs care, finding the right place feels overwhelming — especially if they've struggled elsewhere. Hillcroft Care Home in Stourbridge understands this journey. Families describe how their relatives, even those who'd had difficult experiences at other homes, found their feet here and felt genuinely welcomed.
Who they care for
Hillcroft cares for adults over 65 and under 65, including those with physical disabilities. The home also provides specialist dementia support.
For those living with dementia, the team focuses on maintaining familiar routines and keeping people engaged in meaningful activities that support their wellbeing.
Management & ethos
Staff seem willing to have real conversations when families have questions or concerns. They're responsive when things need discussing, and relatives feel they can raise issues openly.
The home & environment
The home keeps standards that matter to families. Personal care gets proper attention, with dignity always in mind. Residents stay involved in activities that help their days feel normal and purposeful.
“Sometimes the best sign of good care is simply seeing someone you love feel settled and included.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
