The Hornchurch Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds55
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2023-01-17
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families have found that certain daytime staff build genuine connections with residents, recognising each person as an individual. Some carers have been particularly praised for their attentiveness and ability to develop rapport with people living with dementia.
The eight family priority themes
- Staff warmth72
- Compassion & dignity74
- Cleanliness62
- Activities & engagement62
- Food quality62
- Healthcare58
- Management & leadership74
- Resident happiness68
What inspectors found
Inspected 2023-01-17
Is this home safe?
Is the care effective?
The effective domain was rated Good at the December 2022 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well the home uses information to support people's health. The available inspection text does not record specific observations or quotes, but a Good rating in this domain indicates that inspectors were satisfied with the overall standard of practice. The home lists dementia as a specialism, which means inspectors would have considered whether staff training and care planning are appropriate for people living with dementia.Is this home caring?
The caring domain was rated Good at the December 2022 inspection. This domain covers the warmth of staff interactions, whether people are treated with dignity and respect, and whether residents are supported to make choices and maintain their independence. The available inspection text does not include specific inspector observations or quotes from residents or relatives, but a Good rating indicates inspectors saw enough evidence to be satisfied. The home's dementia specialism means that caring for people who may not be able to advocate for themselves is central to what it does.Is the home responsive?
The responsive domain was rated Good at the December 2022 inspection. This domain covers activities and engagement, how well care is tailored to the individual, complaint handling, and end-of-life care planning. The available inspection text does not record specific observations about activity programmes, individual engagement, or how the home responds to complaints. A Good rating indicates that inspectors were broadly satisfied, but the level of detail available here is limited.Is the home well-led?
The well-led domain was rated Good at the December 2022 inspection. The home has a named registered manager, Miss Pamela Mauchaza, and a nominated individual, Ms Anna Gretchen Selby, both on record with the regulator. The home is operated by HC-One No.1 Limited, a large national provider. A Good well-led rating indicates that inspectors were satisfied with governance, oversight, and the culture of the home. The available inspection text does not include specific observations about how the manager engages with staff or residents, but the rating suggests these are broadly in place.
Source: CQC inspection report →
What the evidence base says
The home provides specialist dementia care alongside support for older adults. Their experience includes caring for residents through different stages of dementia, with staff who understand the specific challenges this brings. The care team has supported residents living with dementia over extended periods, helping them through the progression of their condition. Daytime staff have been noted for developing meaningful connections with residents who have dementia. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Hornchurch Care Home scores 72 out of 100, reflecting genuine strengths in care and leadership alongside a real concern in safety that you should probe directly before making a decision.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families have found that certain daytime staff build genuine connections with residents, recognising each person as an individual. Some carers have been particularly praised for their attentiveness and ability to develop rapport with people living with dementia.
What inspectors have recorded
How it sits against good practice
Understanding what matters most to your family member is the first step in finding the right care.
Worth a visit
The Hornchurch Care Home, on Suttons Lane in Hornchurch, was rated Good overall at its inspection in December 2022, with four of the five domains assessed as Good: effective, caring, responsive, and well-led. The home specialises in dementia care and nursing for adults over 65, with 55 beds. Inspectors found enough evidence across caring, leadership, and effectiveness to support a Good overall rating, which places this home in the majority of care homes in England that meet the standard. However, the safe domain was rated Requires Improvement, and that matters. Before visiting, look up what the specific safety concerns were. The published inspection report contains the detail behind this rating, and you should read it in full. On your visit, ask the manager directly: what did inspectors find in the safe domain, what actions were taken, and can you see evidence that those actions are now embedded in day-to-day practice? The inspection was carried out in December 2022, so ask whether a follow-up check has confirmed the improvements are in place.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Hornchurch Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Hornchurch Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia care in the heart of Hornchurch
Nursing home in Hornchurch: True Peace of Mind
When you're searching for dementia care in Hornchurch, you need somewhere that truly understands the complexity of the condition. The Hornchurch Care Home specialises in supporting people living with dementia, alongside general care for adults over 65. Located in this well-connected part of London, the home has experience caring for residents with varying stages of dementia over extended periods.
Who they care for
The home provides specialist dementia care alongside support for older adults. Their experience includes caring for residents through different stages of dementia, with staff who understand the specific challenges this brings.
The care team has supported residents living with dementia over extended periods, helping them through the progression of their condition. Daytime staff have been noted for developing meaningful connections with residents who have dementia.
“Understanding what matters most to your family member is the first step in finding the right care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Hornchurch Care Home scores 72 out of 100, reflecting genuine strengths in care and leadership alongside a real concern in safety that you should probe directly before making a decision.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families have found that certain daytime staff build genuine connections with residents, recognising each person as an individual. Some carers have been particularly praised for their attentiveness and ability to develop rapport with people living with dementia.
What inspectors have recorded
How it sits against good practice
Understanding what matters most to your family member is the first step in finding the right care.
Worth a visit
The Hornchurch Care Home, on Suttons Lane in Hornchurch, was rated Good overall at its inspection in December 2022, with four of the five domains assessed as Good: effective, caring, responsive, and well-led. The home specialises in dementia care and nursing for adults over 65, with 55 beds. Inspectors found enough evidence across caring, leadership, and effectiveness to support a Good overall rating, which places this home in the majority of care homes in England that meet the standard. However, the safe domain was rated Requires Improvement, and that matters. Before visiting, look up what the specific safety concerns were. The published inspection report contains the detail behind this rating, and you should read it in full. On your visit, ask the manager directly: what did inspectors find in the safe domain, what actions were taken, and can you see evidence that those actions are now embedded in day-to-day practice? The inspection was carried out in December 2022, so ask whether a follow-up check has confirmed the improvements are in place.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Hornchurch Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Hornchurch Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia care in the heart of Hornchurch
Nursing home in Hornchurch: True Peace of Mind
When you're searching for dementia care in Hornchurch, you need somewhere that truly understands the complexity of the condition. The Hornchurch Care Home specialises in supporting people living with dementia, alongside general care for adults over 65. Located in this well-connected part of London, the home has experience caring for residents with varying stages of dementia over extended periods.
Who they care for
The home provides specialist dementia care alongside support for older adults. Their experience includes caring for residents through different stages of dementia, with staff who understand the specific challenges this brings.
The care team has supported residents living with dementia over extended periods, helping them through the progression of their condition. Daytime staff have been noted for developing meaningful connections with residents who have dementia.
“Understanding what matters most to your family member is the first step in finding the right care.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
