Surbitonian Gardens Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds80
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2023-11-10
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often comment on the warm reception they receive when arriving at the home. The modern environment feels bright and welcoming, with thoughtfully designed spaces that help residents feel comfortable. Many families appreciate how the building's contemporary design supports accessibility and independence.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement68
- Food quality68
- Healthcare72
- Management & leadership74
- Resident happiness70
What inspectors found
Inspected 2023-11-10
Is this home safe?
Is the care effective?
The home was rated Good for effectiveness at its December 2025 inspection. The home is registered to provide nursing care and lists dementia as a core specialism, which implies an expectation of relevant staff training and care planning. The published report does not describe the content of care plans, the frequency of GP or specialist visits, how dementia training is delivered, or how food quality and dietary needs are managed. These are all areas the inspection assessed as Good but for which specific evidence is not available in the published text.Is this home caring?
The home was rated Good for caring at its December 2025 inspection. Staff warmth and dignity are among the most commonly cited reasons families choose a care home, and a Good rating in this domain is a positive signal. However, the published report contains no direct observations of staff interactions, no quotes from residents or relatives about how they felt cared for, and no specific examples of dignity practice such as knocking before entering rooms or using preferred names. The Good rating is meaningful, but it cannot substitute for what you will see and feel on a visit.Is the home responsive?
The home was rated Good for responsiveness at its December 2025 inspection. The home is registered to care for people with dementia, physical disabilities, and sensory impairments, which implies that activities and daily life should be adapted to a range of needs and abilities. The published report does not describe what activities are offered, whether one-to-one engagement is available for people who cannot join groups, how the home responds to individual preferences, or what end-of-life care planning looks like. Families will need to ask directly about all of these.Is the home well-led?
The home was rated Good for well-led at its December 2025 inspection. Nicola Ann Hazell is the registered manager and Mrs Joanne Fisher is the nominated individual. The home is operated by Anavo Care (Surbiton) Limited. A Good rating in this domain indicates that inspectors were satisfied with governance, culture, and accountability at the time of the assessment. The published report does not describe the manager's day-to-day visibility, how staff are supported to raise concerns, or how the home responds to complaints and incidents.
Source: CQC inspection report →
What the evidence base says
The home provides specialist care for adults under and over 65 with physical disabilities and sensory impairments. They also offer dementia care within their modern, accessible environment. The home's dementia care takes place within purpose-built facilities designed for safety and comfort. Families considering dementia care should discuss staffing arrangements and supervision levels, particularly for residents who need consistent support throughout the day. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Surbitonian Gardens at Poppy Court was rated Good across all five inspection domains at its most recent assessment in December 2025. The score reflects a solid baseline of positive findings, but the published report contains limited specific detail, observations, and direct testimony, so families should use the checklist questions below to fill the gaps.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the warm reception they receive when arriving at the home. The modern environment feels bright and welcoming, with thoughtfully designed spaces that help residents feel comfortable. Many families appreciate how the building's contemporary design supports accessibility and independence.
What inspectors have recorded
Healthcare professionals who visit the home have noted staff competence in areas like manual handling and professional care standards. However, some families with regular contact have raised concerns about staffing consistency and management responsiveness, particularly around evening and weekend coverage.
How it sits against good practice
When considering Surbitonian Gardens, it's worth visiting at different times to get a complete picture of daily life there.
Worth a visit
Surbitonian Gardens at Poppy Court was rated Good across all five inspection domains at its most recent assessment on 1 December 2025, with the report published on 23 March 2026. The home is an 80-bed nursing home registered for dementia, physical disabilities, and sensory impairment, run by Anavo Care (Surbiton) Limited, with a named registered manager in post. A Good rating across all domains is a genuinely positive baseline and places this home among those meeting the standard the regulator expects. However, the published inspection text available at the time of this report contains very limited specific detail: no direct observations of staff interactions, no quotes from residents or relatives, and no description of staffing numbers, food, activities, or the physical environment. This means families cannot yet use the inspection report alone to judge whether this home is the right fit. Before making a decision, visit the home at a mealtime if possible, ask the manager to walk you through the dementia unit, and use the checklist questions above to gather the detail the inspection has not yet provided.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Surbitonian Gardens Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Surbitonian Gardens Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Modern Surbiton care home with thoughtful design for complex needs
Surbitonian Gardens at Poppy Court – Expert Care in Surbiton
Finding the right care home in Surbiton can feel overwhelming, especially when your loved one needs specialist support. Surbitonian Gardens at Poppy Court offers purpose-built facilities designed for residents with dementia, physical disabilities, and sensory impairments. The contemporary building provides accessible spaces and therapeutic environments that many families find reassuring during those difficult first visits.
Who they care for
The home provides specialist care for adults under and over 65 with physical disabilities and sensory impairments. They also offer dementia care within their modern, accessible environment.
The home's dementia care takes place within purpose-built facilities designed for safety and comfort. Families considering dementia care should discuss staffing arrangements and supervision levels, particularly for residents who need consistent support throughout the day.
“When considering Surbitonian Gardens, it's worth visiting at different times to get a complete picture of daily life there.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Surbitonian Gardens at Poppy Court was rated Good across all five inspection domains at its most recent assessment in December 2025. The score reflects a solid baseline of positive findings, but the published report contains limited specific detail, observations, and direct testimony, so families should use the checklist questions below to fill the gaps.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the warm reception they receive when arriving at the home. The modern environment feels bright and welcoming, with thoughtfully designed spaces that help residents feel comfortable. Many families appreciate how the building's contemporary design supports accessibility and independence.
What inspectors have recorded
Healthcare professionals who visit the home have noted staff competence in areas like manual handling and professional care standards. However, some families with regular contact have raised concerns about staffing consistency and management responsiveness, particularly around evening and weekend coverage.
How it sits against good practice
When considering Surbitonian Gardens, it's worth visiting at different times to get a complete picture of daily life there.
Worth a visit
Surbitonian Gardens at Poppy Court was rated Good across all five inspection domains at its most recent assessment on 1 December 2025, with the report published on 23 March 2026. The home is an 80-bed nursing home registered for dementia, physical disabilities, and sensory impairment, run by Anavo Care (Surbiton) Limited, with a named registered manager in post. A Good rating across all domains is a genuinely positive baseline and places this home among those meeting the standard the regulator expects. However, the published inspection text available at the time of this report contains very limited specific detail: no direct observations of staff interactions, no quotes from residents or relatives, and no description of staffing numbers, food, activities, or the physical environment. This means families cannot yet use the inspection report alone to judge whether this home is the right fit. Before making a decision, visit the home at a mealtime if possible, ask the manager to walk you through the dementia unit, and use the checklist questions above to gather the detail the inspection has not yet provided.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Surbitonian Gardens Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Surbitonian Gardens Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Modern Surbiton care home with thoughtful design for complex needs
Surbitonian Gardens at Poppy Court – Expert Care in Surbiton
Finding the right care home in Surbiton can feel overwhelming, especially when your loved one needs specialist support. Surbitonian Gardens at Poppy Court offers purpose-built facilities designed for residents with dementia, physical disabilities, and sensory impairments. The contemporary building provides accessible spaces and therapeutic environments that many families find reassuring during those difficult first visits.
Who they care for
The home provides specialist care for adults under and over 65 with physical disabilities and sensory impairments. They also offer dementia care within their modern, accessible environment.
The home's dementia care takes place within purpose-built facilities designed for safety and comfort. Families considering dementia care should discuss staffing arrangements and supervision levels, particularly for residents who need consistent support throughout the day.
Management & ethos
Healthcare professionals who visit the home have noted staff competence in areas like manual handling and professional care standards. However, some families with regular contact have raised concerns about staffing consistency and management responsiveness, particularly around evening and weekend coverage.
The home & environment
The home maintains high standards of cleanliness throughout its modern facilities. Dining areas and activity spaces have been designed with resident engagement in mind. The building includes therapeutic spaces and accessible rooms that support residents with varying physical needs.
“When considering Surbitonian Gardens, it's worth visiting at different times to get a complete picture of daily life there.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
