Ardenlea Grove Care Home – Bupa
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds60
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2019-11-09
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about the warmth here extending beyond residents to include them too. Visiting happens on your schedule, not theirs, and bringing grandchildren or even pets feels natural. People mention how staff keep them informed about their loved one's day-to-day life without being asked.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness60
- Activities & engagement50
- Food quality50
- Healthcare60
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2019-11-09
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the November 2019 inspection. The home holds registrations for dementia care, physical disability support, and nursing care, indicating it should have relevant trained staff and care planning processes in place. The published inspection text contains no specific detail about care plan quality, GP access, dementia training content, or food provision. The 2023 monitoring review did not alter this rating.Is this home caring?
The Caring domain was rated Good at the November 2019 inspection. No specific inspector observations of staff interactions, preferred name use, or responses to distress are included in the published report. No resident or relative quotes are recorded. The 2023 monitoring review confirmed the rating was unchanged.Is the home responsive?
The Responsive domain was rated Good at the November 2019 inspection. The home is registered for dementia care and physical disability support, indicating it should be able to adapt its provision to individual needs. The published inspection text includes no detail about the activities programme, one-to-one engagement, end-of-life planning, or how the home responds to individual requests and complaints. The 2023 monitoring review found no basis to change the rating.Is the home well-led?
The Well-led domain was rated Good at the November 2019 inspection. Mrs Sanah Zahid is the named registered manager and Mr Donald Day is the nominated individual for the provider, Bupa Care Homes (AKW) Limited. The previous Requires Improvement rating has been replaced by Good across all domains, which suggests meaningful leadership improvement. The published inspection text does not describe management culture, staff feedback mechanisms, governance processes, or how the home handles complaints and learning from incidents.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65, including those with physical disabilities and dementia. For residents with dementia, the team focuses on maintaining routines and responding to changing needs as the condition progresses. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ardenlea Grove Care Home holds a Good rating across all five inspection domains, representing a genuine improvement from a previous Requires Improvement rating. However, the published inspection text contains very limited specific detail, so most scores sit in the middle range, reflecting the positive rating without the concrete observations or testimony needed to score higher.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families talk about the warmth here extending beyond residents to include them too. Visiting happens on your schedule, not theirs, and bringing grandchildren or even pets feels natural. People mention how staff keep them informed about their loved one's day-to-day life without being asked.
What inspectors have recorded
The care team gets noticed for how they handle the hardest parts — when someone's health deteriorates or during end-of-life care. Families describe staff stepping up during these times, coordinating with hospitals and keeping everyone informed. They seem to understand that professional care means treating each person as an individual.
How it sits against good practice
Recent experiences suggest the home has strengthened its approach to individualised care, particularly during challenging transitions.
Worth a visit
Ardenlea Grove Care Home, at 19-21 Lode Lane, Solihull, is rated Good across all five inspection domains following an assessment in November 2019, with a monitoring review in July 2023 confirming the rating remains appropriate. This is a meaningful improvement on a previous Requires Improvement rating, suggesting the management team has made real progress. The home is run by Bupa Care Homes (AKW) Limited, cares for up to 60 people, and holds registrations covering nursing care, dementia, physical disabilities, and adults of all ages. The main limitation for families using this report is that the published inspection text contains very little specific detail about day-to-day life. There are no inspector observations of staff interactions, no resident or relative quotes, and no detail on activities, food, staffing ratios, or dementia-specific practice. A Good rating is a genuine positive sign, but it cannot tell you what it feels like to live there. Visit during a weekday afternoon, walk through the communal areas unannounced if possible, and ask the registered manager, Mrs Sanah Zahid, to show you the actual staffing rota for the previous week so you can see permanent versus agency cover, particularly on night shifts.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Ardenlea Grove Care Home – Bupa measures up against the other homes you’re considering. Free account.
In Their Own Words
How Ardenlea Grove Care Home – Bupa describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where professional care meets genuine warmth in Solihull
Ardenlea Grove Care Home – Expert Care in Solihull
When families describe how staff at Ardenlea Grove Care Home handle their loved one's toughest moments, you hear relief in their words. This Solihull home has built its reputation on responding when residents need them most — whether that's managing complex health changes or simply making sure birthdays feel special.
Who they care for
The home cares for adults both under and over 65, including those with physical disabilities and dementia.
For residents with dementia, the team focuses on maintaining routines and responding to changing needs as the condition progresses.
“Recent experiences suggest the home has strengthened its approach to individualised care, particularly during challenging transitions.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Ardenlea Grove Care Home holds a Good rating across all five inspection domains, representing a genuine improvement from a previous Requires Improvement rating. However, the published inspection text contains very limited specific detail, so most scores sit in the middle range, reflecting the positive rating without the concrete observations or testimony needed to score higher.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families talk about the warmth here extending beyond residents to include them too. Visiting happens on your schedule, not theirs, and bringing grandchildren or even pets feels natural. People mention how staff keep them informed about their loved one's day-to-day life without being asked.
What inspectors have recorded
The care team gets noticed for how they handle the hardest parts — when someone's health deteriorates or during end-of-life care. Families describe staff stepping up during these times, coordinating with hospitals and keeping everyone informed. They seem to understand that professional care means treating each person as an individual.
How it sits against good practice
Recent experiences suggest the home has strengthened its approach to individualised care, particularly during challenging transitions.
Worth a visit
Ardenlea Grove Care Home, at 19-21 Lode Lane, Solihull, is rated Good across all five inspection domains following an assessment in November 2019, with a monitoring review in July 2023 confirming the rating remains appropriate. This is a meaningful improvement on a previous Requires Improvement rating, suggesting the management team has made real progress. The home is run by Bupa Care Homes (AKW) Limited, cares for up to 60 people, and holds registrations covering nursing care, dementia, physical disabilities, and adults of all ages. The main limitation for families using this report is that the published inspection text contains very little specific detail about day-to-day life. There are no inspector observations of staff interactions, no resident or relative quotes, and no detail on activities, food, staffing ratios, or dementia-specific practice. A Good rating is a genuine positive sign, but it cannot tell you what it feels like to live there. Visit during a weekday afternoon, walk through the communal areas unannounced if possible, and ask the registered manager, Mrs Sanah Zahid, to show you the actual staffing rota for the previous week so you can see permanent versus agency cover, particularly on night shifts.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Ardenlea Grove Care Home – Bupa measures up against the other homes you’re considering. Free account.
In Their Own Words
How Ardenlea Grove Care Home – Bupa describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where professional care meets genuine warmth in Solihull
Ardenlea Grove Care Home – Expert Care in Solihull
When families describe how staff at Ardenlea Grove Care Home handle their loved one's toughest moments, you hear relief in their words. This Solihull home has built its reputation on responding when residents need them most — whether that's managing complex health changes or simply making sure birthdays feel special.
Who they care for
The home cares for adults both under and over 65, including those with physical disabilities and dementia.
For residents with dementia, the team focuses on maintaining routines and responding to changing needs as the condition progresses.
Management & ethos
The care team gets noticed for how they handle the hardest parts — when someone's health deteriorates or during end-of-life care. Families describe staff stepping up during these times, coordinating with hospitals and keeping everyone informed. They seem to understand that professional care means treating each person as an individual.
The home & environment
The rooms give residents proper space to make their own, with natural light and en-suite bathrooms that get cleaned daily. While the food works for most people, with chefs willing to make alternatives when asked, it's not the standout feature here.
“Recent experiences suggest the home has strengthened its approach to individualised care, particularly during challenging transitions.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
