Dementia Care Home

Bendigo Nursing Home

22 Arundel Road, Eastbourne, Sussex, BN21 2EL

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds25
  • SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities, Sensory impairment
  • Last inspected2019-08-03

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Several families describe staff who approach each resident with real warmth and attention. The care teams seem to understand that small gestures matter — taking time to chat, remembering preferences, showing genuine interest in residents' wellbeing.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2019-08-03

  • Is this home safe?

    Good
    The Safe domain was rated Good at the April 2019 inspection. This would typically indicate that inspectors were satisfied with medicines management, staffing levels, safeguarding arrangements, and infection control at the time of the visit. The published report does not include specific observations, staff-to-resident ratios, or details about how the home responds to accidents and incidents. No concerns or requirement notices were recorded in this domain.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the April 2019 inspection. This domain covers training, care planning, nutrition, and healthcare access including GP and specialist input. Dementia is listed as a specialism of the home, which implies that some level of dementia-specific training and care planning is in place. The published report does not describe the content of any training, the frequency of care plan reviews, or how meals are planned and delivered.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the April 2019 inspection. Inspectors would have assessed dignity, respect, compassion, and the extent to which staff treat residents as individuals. No specific observations, resident quotes, or relative feedback are reproduced in the published text. No concerns about care or dignity were recorded.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the April 2019 inspection. This domain covers activities, individual engagement, end-of-life planning, and how well the home responds to each person's changing needs. Dementia and sensory impairment are both listed as specialisms, which implies the home has considered the specific needs of these groups. No activity programmes, individual engagement examples, or end-of-life planning details are described in the published text.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the April 2019 inspection. The registered manager, Ms Mariana Philipova, is also the nominated individual for the provider, Kindcare (UK) Ltd, which means she holds personal accountability for the home's regulatory obligations. A monitoring review in July 2023 found no evidence requiring a change to the rating. No specific governance processes, staff feedback mechanisms, or examples of learning from incidents are described in the published text.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home cares for people over 65 with various needs including physical disabilities and sensory impairments. They also provide specialist dementia support. For those living with dementia, the team brings experience in creating structured daily routines. Staff seem to understand the importance of familiar patterns and gentle, patient care. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

Every domain was rated Good at the 2019 inspection, which is a positive baseline, but the published report contains very little specific detail, so scores reflect the rating itself rather than rich supporting evidence. Families should treat this as a starting point and gather current information directly from the home.

Homes in South East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Several families describe staff who approach each resident with real warmth and attention. The care teams seem to understand that small gestures matter — taking time to chat, remembering preferences, showing genuine interest in residents' wellbeing.

Lens 02

What inspectors have recorded

Daily care routines appear well-established here, with families noting consistent practical support. Some have found the staff deliver care with compassion that goes beyond just meeting basic needs.

Lens 03

How it sits against good practice

Given the mixed feedback, spending time at Bendigo during your visit will help you understand if their care approach matches your family's needs.

DCC Recommendation

Worth a visit

Bendigo Nursing Home, on Arundel Road in Eastbourne, was rated Good across all five inspection domains at its inspection in April 2019. The home is registered to care for up to 25 people, including those living with dementia, physical disabilities, and sensory impairment. The registered manager, Ms Mariana Philipova, holds both the registered manager and nominated individual roles, indicating personal accountability. A monitoring review carried out in July 2023 found no evidence to change the Good rating. The single biggest uncertainty here is that the published inspection report contains very little specific detail about what inspectors actually saw or heard inside the home. A Good rating is genuinely positive, but it was awarded more than five years ago, and the absence of descriptive evidence means this report cannot tell you much about day-to-day life for your parent. Before making a decision, visit in person during a weekday afternoon, ask to see the current staffing rota for the dementia unit including night shifts, and ask how the home has changed since 2019.

The three questions to ask when you visit

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In Their Own Words

How Bendigo Nursing Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Bendigo Nursing Home says about itself

Where daily routines bring comfort and staff show genuine care

Dedicated nursing home Support in Eastbourne

When families need reliable care with a personal touch, Bendigo Nursing Home in Eastbourne offers consistent support for older people. The home specialises in dementia care and supporting those with physical disabilities or sensory impairments. Families have shared different experiences here, so it's worth visiting to see if their approach fits what you're looking for.

Care & specialisms

Who they care for

    The home cares for people over 65 with various needs including physical disabilities and sensory impairments. They also provide specialist dementia support.

    How they describe their dementia care

    For those living with dementia, the team brings experience in creating structured daily routines. Staff seem to understand the importance of familiar patterns and gentle, patient care.

    “Given the mixed feedback, spending time at Bendigo during your visit will help you understand if their care approach matches your family's needs.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

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