Bon Accord Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds41
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2023-07-05
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families mention how friendly and courteous the carers are when they visit. Staff take time to interact warmly with both residents and their relatives, creating a welcoming atmosphere throughout the home.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness65
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership42
- Resident happiness65
What inspectors found
Inspected 2023-07-05
Is this home safe?
Is the care effective?
Effective was rated Good at the February 2023 inspection. This domain covers staff training, care planning, access to healthcare professionals such as GPs and nurses, and whether nutritional needs are met. The Good rating indicates the home met the required standard across these areas. The published report does not include specific observations about dementia training content, care plan review frequency, or how the home involves families in care planning decisions.Is this home caring?
Caring was rated Good at the February 2023 inspection. This domain covers how staff treat the people who live here: whether interactions are warm and unhurried, whether privacy and dignity are respected, and whether people are supported to maintain independence. The Good rating indicates inspectors were satisfied with what they observed and heard. The published report text does not include direct inspector observations or resident and family quotes that would allow a more specific picture.Is the home responsive?
Responsive was rated Good at the February 2023 inspection. This domain covers whether the home tailors care to individual needs, provides meaningful activities, responds to complaints, and supports people well at end of life. The Good rating indicates the home met the required standard. The published report text does not include specific descriptions of the activity programme, individual engagement for people who cannot join group activities, or how the home manages end-of-life planning.Is the home well-led?
Well-led was rated Requires Improvement at the February 2023 inspection. This is the only domain where Bon Accord did not meet the Good standard. The home has a named registered manager, Mrs Marion Janine Conway, and a nominated individual, Mr Gabriel Ackermann. The published report text does not set out the specific governance gaps or actions required, but a Requires Improvement in this domain means inspectors identified weaknesses in oversight, accountability, or quality monitoring that need to be addressed.
Source: CQC inspection report →
What the evidence base says
The team supports residents with dementia, mental health conditions, and physical disabilities. They also care for younger adults under 65 and those with sensory impairments including sight and hearing loss. Families have found the nursing team understands the specific challenges of dementia care. The staff adapt their approach for residents who also have visual or hearing impairments alongside their dementia. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Bon Accord scores 68 out of 100. Four domains were rated Good at inspection, which is a positive foundation, but the Requires Improvement rating for Well-led pulls the overall score down and raises real questions about governance and oversight that you should explore before deciding.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families mention how friendly and courteous the carers are when they visit. Staff take time to interact warmly with both residents and their relatives, creating a welcoming atmosphere throughout the home.
What inspectors have recorded
How it sits against good practice
For families juggling multiple care needs, it helps to know there's a team in Hove who gets it.
Worth a visit
Bon Accord at 79-81 New Church Road, Hove was inspected on 28 February 2023, with the report published in July 2023. The home received an overall rating of Good, with Good ratings across Safe, Effective, Caring, and Responsive. It is a 41-bed nursing home caring for older adults, people under 65, and people living with dementia, mental health conditions, physical disabilities, and sensory impairments. A registered manager is named and in post. The main uncertainty here is the Requires Improvement rating for Well-led, which sits alongside otherwise positive domain scores. Leadership and governance are the foundation on which everything else rests, and this finding means the inspection team identified gaps in oversight that had not yet been resolved. The published report text is limited, so many specific questions about daily life cannot be answered from inspection findings alone. When you visit, ask the manager directly what actions have been taken since the inspection to address the Well-led concerns, and request evidence that those improvements are embedded.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Bon Accord Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Bon Accord Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Friendly staff who understand complex care needs in coastal Hove
Bon Accord – Expert Care in Hove
Finding the right support for dementia alongside sensory or physical challenges can feel overwhelming. Bon Accord in Hove brings together experienced staff who know how to adapt care for different needs. This coastal location offers a clean, welcoming environment where residents can personalise their rooms while getting the specialist support they need.
Who they care for
The team supports residents with dementia, mental health conditions, and physical disabilities. They also care for younger adults under 65 and those with sensory impairments including sight and hearing loss.
Families have found the nursing team understands the specific challenges of dementia care. The staff adapt their approach for residents who also have visual or hearing impairments alongside their dementia.
“For families juggling multiple care needs, it helps to know there's a team in Hove who gets it.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Bon Accord scores 68 out of 100. Four domains were rated Good at inspection, which is a positive foundation, but the Requires Improvement rating for Well-led pulls the overall score down and raises real questions about governance and oversight that you should explore before deciding.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families mention how friendly and courteous the carers are when they visit. Staff take time to interact warmly with both residents and their relatives, creating a welcoming atmosphere throughout the home.
What inspectors have recorded
How it sits against good practice
For families juggling multiple care needs, it helps to know there's a team in Hove who gets it.
Worth a visit
Bon Accord at 79-81 New Church Road, Hove was inspected on 28 February 2023, with the report published in July 2023. The home received an overall rating of Good, with Good ratings across Safe, Effective, Caring, and Responsive. It is a 41-bed nursing home caring for older adults, people under 65, and people living with dementia, mental health conditions, physical disabilities, and sensory impairments. A registered manager is named and in post. The main uncertainty here is the Requires Improvement rating for Well-led, which sits alongside otherwise positive domain scores. Leadership and governance are the foundation on which everything else rests, and this finding means the inspection team identified gaps in oversight that had not yet been resolved. The published report text is limited, so many specific questions about daily life cannot be answered from inspection findings alone. When you visit, ask the manager directly what actions have been taken since the inspection to address the Well-led concerns, and request evidence that those improvements are embedded.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Bon Accord Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Bon Accord Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Friendly staff who understand complex care needs in coastal Hove
Bon Accord – Expert Care in Hove
Finding the right support for dementia alongside sensory or physical challenges can feel overwhelming. Bon Accord in Hove brings together experienced staff who know how to adapt care for different needs. This coastal location offers a clean, welcoming environment where residents can personalise their rooms while getting the specialist support they need.
Who they care for
The team supports residents with dementia, mental health conditions, and physical disabilities. They also care for younger adults under 65 and those with sensory impairments including sight and hearing loss.
Families have found the nursing team understands the specific challenges of dementia care. The staff adapt their approach for residents who also have visual or hearing impairments alongside their dementia.
The home & environment
The home maintains high standards of cleanliness, with families particularly noting the attention to hygiene and odour control. Residents can personalise their rooms to feel more settled, and the Hove location gives easy access for visiting families.
“For families juggling multiple care needs, it helps to know there's a team in Hove who gets it.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
