Bourne Wood Manor Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds64
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2023-09-13
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a place where patience and friendliness shape daily life. The staff take time to learn what matters to each resident — from favourite foods to cultural traditions. Regular activities bring energy to the days, with residents joining in everything from garden visits to special events.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2023-09-13
Is this home safe?
Is the care effective?
The home was rated Good for effectiveness at the July 2023 inspection. The published report does not record specific findings about care plan quality, GP access, dementia training, or food and nutrition. The home is registered to provide nursing care and to support people living with dementia, which means effective practice in these areas is particularly important. No concerns were identified in this domain. As with other domains, the published text provides a rating without the supporting detail that would allow a fuller assessment.Is this home caring?
The home was rated Good for caring at the July 2023 inspection. No specific observations of staff interactions, resident wellbeing, or dignity in practice are recorded in the published text. The Good rating indicates that inspectors did not find concerns in this domain. For a 64-bed home with a dementia specialism, how staff communicate with residents who have limited verbal communication is particularly important. The absence of specific detail means this domain cannot be verified from the published report.Is the home responsive?
The home was rated Good for responsiveness at the July 2023 inspection. The published report does not include specific information about the activity programme, one-to-one engagement, how individual preferences are acted on, or how end-of-life care is approached. The home supports people living with dementia, for whom meaningful, tailored activity is a significant quality indicator. No concerns were identified in this domain. The detail needed to assess responsiveness in practice is not available from the published text.Is the home well-led?
The home was rated Good for leadership at the July 2023 inspection. A named registered manager, Mrs Cheryl Gaye Williams, is confirmed in post, alongside a nominated individual, Mrs Lisa Sharon Soper. The home is operated by Porthaven Care Homes No 2 Limited. No concerns about governance, culture, or leadership were identified. The published text does not include observations of the manager's visibility, staff culture, or how the home handles complaints and learning from incidents.
Source: CQC inspection report →
What the evidence base says
The home welcomes adults both under and over 65, with particular experience in dementia care. This range brings together residents at different life stages, creating a varied community. For those living with dementia, the team provides patient, responsive support that adapts to changing needs. Staff understand the importance of maintaining familiar routines and respecting each person's preferences throughout their journey. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Bourne Wood Manor Care Home received a Good rating across all five domains at its September 2023 inspection, which is a positive baseline. However, the published inspection text contains very limited specific detail, observations, or direct quotes, so scores reflect that positive but unverified picture rather than strongly confirmed evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families describe a place where patience and friendliness shape daily life. The staff take time to learn what matters to each resident — from favourite foods to cultural traditions. Regular activities bring energy to the days, with residents joining in everything from garden visits to special events.
What inspectors have recorded
The team works hard to keep families informed and involved. While some operational challenges have been noted — including delays in responding to call buttons and occasional issues with laundry — the overall approach centres on treating each resident as an individual. Communication with families continues to strengthen, with regular updates helping everyone stay connected.
How it sits against good practice
Bourne Wood Manor brings professional care together with genuine human connection in the heart of Farnham.
Worth a visit
Bourne Wood Manor Care Home, on West Street in Farnham, was rated Good across all five domains at its most recent inspection, carried out in July 2023 and published in September 2023. The home is a 64-bed nursing home registered to care for older adults, younger adults, and people living with dementia. A named registered manager and a nominated individual are confirmed as being in post. The Good rating across every domain is a reassuring starting point, particularly for a home of this size and specialism. The main uncertainty here is that the published inspection report contains very limited specific detail. There are no direct observations of staff interactions, no resident or family quotes, and no specific evidence about food, activities, night staffing, or dementia-specific care. A Good rating without supporting detail means you need to do more of the verification work yourself on a visit. Arrive unannounced if you can, watch how staff speak to your parent during a tour, ask to see last week's actual staffing rota, and find out what dementia training every member of staff has completed. The rating tells you the inspection found no serious concerns; it does not tell you whether this home will feel right for your parent.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Bourne Wood Manor Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Bourne Wood Manor Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets careful attention to each person's story
Bourne Wood Manor Care Home – Your Trusted nursing home
When families need urgent support, the team at Bourne Wood Manor Care Home in Farnham responds with genuine warmth and efficiency. This established home creates a welcoming environment where residents find both comfort and companionship. The thoughtful approach starts from the very first phone call, helping families navigate difficult decisions with reassurance and practical support.
Who they care for
The home welcomes adults both under and over 65, with particular experience in dementia care. This range brings together residents at different life stages, creating a varied community.
For those living with dementia, the team provides patient, responsive support that adapts to changing needs. Staff understand the importance of maintaining familiar routines and respecting each person's preferences throughout their journey.
“Bourne Wood Manor brings professional care together with genuine human connection in the heart of Farnham.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Bourne Wood Manor Care Home received a Good rating across all five domains at its September 2023 inspection, which is a positive baseline. However, the published inspection text contains very limited specific detail, observations, or direct quotes, so scores reflect that positive but unverified picture rather than strongly confirmed evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families describe a place where patience and friendliness shape daily life. The staff take time to learn what matters to each resident — from favourite foods to cultural traditions. Regular activities bring energy to the days, with residents joining in everything from garden visits to special events.
What inspectors have recorded
The team works hard to keep families informed and involved. While some operational challenges have been noted — including delays in responding to call buttons and occasional issues with laundry — the overall approach centres on treating each resident as an individual. Communication with families continues to strengthen, with regular updates helping everyone stay connected.
How it sits against good practice
Bourne Wood Manor brings professional care together with genuine human connection in the heart of Farnham.
Worth a visit
Bourne Wood Manor Care Home, on West Street in Farnham, was rated Good across all five domains at its most recent inspection, carried out in July 2023 and published in September 2023. The home is a 64-bed nursing home registered to care for older adults, younger adults, and people living with dementia. A named registered manager and a nominated individual are confirmed as being in post. The Good rating across every domain is a reassuring starting point, particularly for a home of this size and specialism. The main uncertainty here is that the published inspection report contains very limited specific detail. There are no direct observations of staff interactions, no resident or family quotes, and no specific evidence about food, activities, night staffing, or dementia-specific care. A Good rating without supporting detail means you need to do more of the verification work yourself on a visit. Arrive unannounced if you can, watch how staff speak to your parent during a tour, ask to see last week's actual staffing rota, and find out what dementia training every member of staff has completed. The rating tells you the inspection found no serious concerns; it does not tell you whether this home will feel right for your parent.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Bourne Wood Manor Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Bourne Wood Manor Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets careful attention to each person's story
Bourne Wood Manor Care Home – Your Trusted nursing home
When families need urgent support, the team at Bourne Wood Manor Care Home in Farnham responds with genuine warmth and efficiency. This established home creates a welcoming environment where residents find both comfort and companionship. The thoughtful approach starts from the very first phone call, helping families navigate difficult decisions with reassurance and practical support.
Who they care for
The home welcomes adults both under and over 65, with particular experience in dementia care. This range brings together residents at different life stages, creating a varied community.
For those living with dementia, the team provides patient, responsive support that adapts to changing needs. Staff understand the importance of maintaining familiar routines and respecting each person's preferences throughout their journey.
Management & ethos
The team works hard to keep families informed and involved. While some operational challenges have been noted — including delays in responding to call buttons and occasional issues with laundry — the overall approach centres on treating each resident as an individual. Communication with families continues to strengthen, with regular updates helping everyone stay connected.
The home & environment
The home offers en-suite bedrooms and inviting communal areas, including a bistro-style dining room where meals become social occasions. Interactive gardens provide peaceful outdoor spaces, while inside, residents gather in comfortable lounges. The physical environment supports both privacy and community.
“Bourne Wood Manor brings professional care together with genuine human connection in the heart of Farnham.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
