Dementia Care Home

Broadway Nursing & Residential Home

22-32 Flemington Avenue, Liverpool, Merseyside, L4 8UD

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds65
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
  • Last inspected2019-09-25

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The staff at Broadway seem to have a knack for connecting with residents in ways that matter. Families mention how approachable the team is, and how they work together to create an atmosphere where residents feel comfortable.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity60
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare50
  • Management & leadership65
  • Resident happiness55
Section 02

What inspectors found

Inspected 2019-09-25

  • Is this home safe?

    Requires improvement
    The Safe domain was rated Requires Improvement at the September 2019 inspection, the only domain not to achieve a Good rating. This is notable because all other domains were rated Good at the same visit, suggesting safety-specific concerns remained unresolved at that point. The published summary does not detail what specific failings were identified, so it is not possible to tell families precisely what the concerns were. A monitoring review in July 2023 found no evidence requiring reassessment, but a monitoring review is not the same as a full reinspection. Families should treat the Requires Improvement rating as an active question to investigate.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the September 2019 inspection. This domain covers training, care planning, healthcare access, and food. Broadway Nursing lists dementia as a specialism, which means inspectors would expect to see evidence of dementia-specific training and care planning. The published summary does not include specific detail about what inspectors observed or recorded in this domain. A Good rating is a positive signal, but the lack of narrative means families cannot verify the depth of evidence behind it.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the September 2019 inspection. This domain covers staff warmth, dignity, respect, and whether residents are treated as individuals. The published summary contains no specific observations, quotes, or examples from this domain. A Good rating indicates inspectors were satisfied with what they found, but without narrative it is not possible to describe precisely what they saw.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the September 2019 inspection. This domain covers activities, individual engagement, and whether the home responds to each person's specific needs and preferences. Broadway Nursing lists sensory impairment and physical disabilities alongside dementia as specialisms, which means responsive care should account for a wide range of communication and mobility needs. The published summary does not include specific detail about activities provision, individual engagement, or end-of-life planning.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the September 2019 inspection. The home has a named registered manager and a named nominated individual recorded in the inspection findings. A Good Well-led rating indicates inspectors found satisfactory governance, a positive culture, and processes for learning and improvement. The home had improved from a previous Requires Improvement overall rating, which suggests the leadership team had driven meaningful change before the 2019 inspection.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    Broadway Nursing provides care for adults both under and over 65, including those with physical disabilities and sensory impairments. The home welcomes residents living with dementia, providing nursing care tailored to individual needs. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

Broadway Nursing scores 62 out of 100, reflecting a home that has improved from Requires Improvement to a largely Good rating, but where the Safety domain still requires improvement and the inspection text contains limited specific detail to give families full confidence across all areas.

Homes in North West typically score 68–82.

The three-lens summary

Lens 01

What families tell us

The staff at Broadway seem to have a knack for connecting with residents in ways that matter. Families mention how approachable the team is, and how they work together to create an atmosphere where residents feel comfortable.

Lens 02

What inspectors have recorded

Lens 03

How it sits against good practice

Sometimes the right place reveals itself in the details — the way staff communicate, the pride taken in keeping things spotless.

DCC Recommendation

Worth a visit

Broadway Nursing, on Flemington Avenue in Liverpool, was rated Good overall at its last inspection in September 2019, having previously been rated Requires Improvement. Four of the five domains, Effective, Caring, Responsive, and Well-led, were rated Good, which indicates inspectors found genuine progress across training, kindness, activities provision, and management. The home cares for up to 65 people and lists dementia, physical disabilities, and sensory impairment as specialisms. The significant concern here is that the Safe domain was still rated Requires Improvement at the same inspection that gave the overall Good rating. The published report available to us contains very limited narrative detail, which means there are large gaps in what families can verify before a visit. The inspection also took place in 2019, making it over five years old at the time of writing. A review in July 2023 found no evidence requiring a reassessment, but that is not the same as a new full inspection. Before making any decision, visit in person, ask to see the current staffing rota for day and night shifts, and ask the manager directly what specific safety improvements were made after the 2019 inspection.

The three questions to ask when you visit

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In Their Own Words

How Broadway Nursing & Residential Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Broadway Nursing & Residential Home says about itself

Where staff connections and cleanliness create confidence in Liverpool

Broadway Nursing – Your Trusted nursing home

When you're looking for nursing care that puts communication first, Broadway Nursing in Liverpool offers something reassuring. Families here talk about staff who take time to build real connections with residents and keep everyone in the loop. It's the kind of place where cleanliness matters as much as care.

Care & specialisms

Who they care for

    Broadway Nursing provides care for adults both under and over 65, including those with physical disabilities and sensory impairments.

    How they describe their dementia care

    The home welcomes residents living with dementia, providing nursing care tailored to individual needs.

    “Sometimes the right place reveals itself in the details — the way staff communicate, the pride taken in keeping things spotless.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

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