Brooklyn House

What families say

Families visiting Brooklyn House often mention how approachable the staff are. Whether you're popping in with questions or spending time with a resident, there's a friendly atmosphere that helps everyone feel at ease.

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2018-05-01

• Is this home safe?

  Good
  The Safe domain was rated Good at the January 2021 inspection. The published text does not include specific observations about staffing ratios, falls management, medicines administration, or infection control practices. A July 2023 desk review found no new concerns. No detail about night staffing levels or agency staff use is recorded. For a small home of 18 beds, understanding who is on duty overnight is particularly important.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the January 2021 inspection. The report does not describe care plan content, GP access arrangements, dementia training programmes, or food quality in any specific detail. The home lists dementia as a specialism, but no evidence about the content or currency of dementia training is recorded. Nutrition and hydration are covered under Effective, but no observations about mealtimes, food choice, or dietary management appear in the published text.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the January 2021 inspection. No direct observations of staff interaction, no recorded quotes from residents or relatives, and no specific examples of dignity or privacy in practice appear in the published text. The rating implies that inspectors were satisfied, but the basis for that satisfaction is not described in the available report. There is no detail about how staff address residents, how they respond to distress, or how privacy is protected during personal care.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good at the January 2021 inspection. No specific activities, one-to-one engagement approaches, or individualisation examples are described in the published text. The home lists dementia as a specialism, which implies activities should be adapted for people at different stages, but no evidence of how this is done in practice is recorded. End-of-life care planning, complaints handling, and individual preference recording all fall under Responsive, and none of these are described specifically.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good at the January 2021 inspection. A named registered manager, Chelcie Louise Murray, and a nominated individual, Khushma Ramesh Patel, are listed in the registration record. No detail about the manager's tenure, staff culture, quality monitoring processes, or how the home responds to complaints and incidents is recorded in the published text. The July 2023 desk review found no evidence requiring a reassessment of the rating.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

Brooklyn House cares for adults both under and over 65, including those living with dementia. They also provide respite care for families needing a break. While the home accepts residents with dementia, families should ask about specific approaches and activities during visits. The team's friendly nature provides reassurance, though detailed dementia programmes aren't yet well documented. All areas worth probing directly during a visit.