Charlton Grange Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds62
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2020-01-23
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Residents enjoy structured activities throughout the week, with entertainment brought in regularly. Trips to places like Kew Gardens give everyone something to look forward to, and these outings seem to lift spirits.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement68
- Food quality68
- Healthcare72
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2020-01-23
Is this home safe?
Is the care effective?
The home received a Good rating for effectiveness at its December 2024 inspection. This domain covers whether staff have the right training, whether care plans are detailed and up to date, whether residents have timely access to GPs and healthcare professionals, and whether nutrition and hydration are well managed. No specific inspector observations, staff training records, or care planning examples are included in the published summary. The home's specialism in dementia care means that dementia-specific training is a particularly important question to explore.Is this home caring?
Inspectors rated the caring domain Good at the December 2024 inspection. This domain covers the warmth and kindness of staff interactions, how well the home protects dignity and privacy, and whether residents are supported to maintain independence. The published report does not include direct observations of staff behaviour, resident testimony, or relative feedback from this inspection. Without this detail, it is not possible to describe specific caring practices from the inspection findings alone.Is the home responsive?
The responsive domain was rated Good at the December 2024 inspection. This domain covers whether the home provides meaningful activities, responds to individual needs and preferences, and has appropriate end-of-life care arrangements in place. The home specialises in dementia care for adults over 65, making tailored individual engagement particularly important. No specific examples of activity provision, individual engagement strategies, or end-of-life planning are included in the published summary.Is the home well-led?
Leadership and governance were rated Good at the December 2024 inspection. A named registered manager, Miss Babalwa Ntomboyise Nogwaza, is confirmed in post, and a nominated individual, Dr Angad Singh Kooner, is registered with the regulator. The home is operated by Golden Manor Healthcare (Ealing) Limited. The published report does not include observations about management visibility, staff culture, or the governance systems that underpin the rating. The improvement from Requires Improvement to Good across all domains does indicate that meaningful change has been made under the current leadership.
Source: CQC inspection report →
What the evidence base says
The home provides dedicated dementia care alongside general support for older adults. Staff work with residents who need varying levels of assistance with daily living. For those living with dementia, the structured daily activities and regular outings help maintain routine and engagement. The team has experience supporting residents through different stages of their dementia journey. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Charlton Grange Care Home scores 74 out of 100, reflecting a solid Good rating across all five inspection domains and a meaningful improvement from its previous Requires Improvement rating. However, the published inspection report contains very limited specific detail, so most scores sit in the mid-range rather than the higher bands that specific observations and testimony would support.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Residents enjoy structured activities throughout the week, with entertainment brought in regularly. Trips to places like Kew Gardens give everyone something to look forward to, and these outings seem to lift spirits.
What inspectors have recorded
Communication with the home can be challenging at times, with some families struggling to get through by phone when they need updates. While staff show professionalism in their daily routines, there have been concerns about how well the team responds to specific family requests, particularly during sensitive times.
How it sits against good practice
If you're considering Charlton Grange, it's worth visiting to see how they approach care and whether it feels right for your family.
Worth a visit
Charlton Grange Care Home, on Charlton Lane near Shepperton, was assessed in December 2024 and rated Good across all five inspection domains, with the report published in March 2025. This is a meaningful step forward: the home previously held a Requires Improvement rating, and achieving Good across every domain reflects genuine progress. The home specialises in nursing care and dementia for adults over 65, with 62 beds, and has a named registered manager and nominated individual in post. The honest limitation of this Family View is that the published inspection report contains very little specific detail. There are no inspector observations, no resident or relative quotes, and no specific examples to draw on. A Good rating is a positive signal, but it cannot tell you whether the staff smile at your dad in the corridor, whether the food is genuinely appetising, or whether someone will call you promptly if your mum has a difficult night. Before committing to this home, visit in person, ask to see last week's actual staffing rota (not a template), and request a tour at a mealtime so you can see and taste the food for yourself.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Charlton Grange Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Charlton Grange Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Activities and home cooking in a Shepperton care setting
Compassionate Care in Near Shepperton at Charlton Grange Care Home
Charlton Grange Care Home sits near Shepperton, offering residential care with a focus on keeping residents engaged through regular activities and outings. The home provides support for those living with dementia and caters specifically to adults over 65. While families appreciate certain aspects of daily life here, experiences vary considerably.
Who they care for
The home provides dedicated dementia care alongside general support for older adults. Staff work with residents who need varying levels of assistance with daily living.
For those living with dementia, the structured daily activities and regular outings help maintain routine and engagement. The team has experience supporting residents through different stages of their dementia journey.
“If you're considering Charlton Grange, it's worth visiting to see how they approach care and whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Charlton Grange Care Home scores 74 out of 100, reflecting a solid Good rating across all five inspection domains and a meaningful improvement from its previous Requires Improvement rating. However, the published inspection report contains very limited specific detail, so most scores sit in the mid-range rather than the higher bands that specific observations and testimony would support.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Residents enjoy structured activities throughout the week, with entertainment brought in regularly. Trips to places like Kew Gardens give everyone something to look forward to, and these outings seem to lift spirits.
What inspectors have recorded
Communication with the home can be challenging at times, with some families struggling to get through by phone when they need updates. While staff show professionalism in their daily routines, there have been concerns about how well the team responds to specific family requests, particularly during sensitive times.
How it sits against good practice
If you're considering Charlton Grange, it's worth visiting to see how they approach care and whether it feels right for your family.
Worth a visit
Charlton Grange Care Home, on Charlton Lane near Shepperton, was assessed in December 2024 and rated Good across all five inspection domains, with the report published in March 2025. This is a meaningful step forward: the home previously held a Requires Improvement rating, and achieving Good across every domain reflects genuine progress. The home specialises in nursing care and dementia for adults over 65, with 62 beds, and has a named registered manager and nominated individual in post. The honest limitation of this Family View is that the published inspection report contains very little specific detail. There are no inspector observations, no resident or relative quotes, and no specific examples to draw on. A Good rating is a positive signal, but it cannot tell you whether the staff smile at your dad in the corridor, whether the food is genuinely appetising, or whether someone will call you promptly if your mum has a difficult night. Before committing to this home, visit in person, ask to see last week's actual staffing rota (not a template), and request a tour at a mealtime so you can see and taste the food for yourself.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Charlton Grange Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Charlton Grange Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Activities and home cooking in a Shepperton care setting
Compassionate Care in Near Shepperton at Charlton Grange Care Home
Charlton Grange Care Home sits near Shepperton, offering residential care with a focus on keeping residents engaged through regular activities and outings. The home provides support for those living with dementia and caters specifically to adults over 65. While families appreciate certain aspects of daily life here, experiences vary considerably.
Who they care for
The home provides dedicated dementia care alongside general support for older adults. Staff work with residents who need varying levels of assistance with daily living.
For those living with dementia, the structured daily activities and regular outings help maintain routine and engagement. The team has experience supporting residents through different stages of their dementia journey.
Management & ethos
Communication with the home can be challenging at times, with some families struggling to get through by phone when they need updates. While staff show professionalism in their daily routines, there have been concerns about how well the team responds to specific family requests, particularly during sensitive times.
The home & environment
The kitchen produces home-cooked meals that can be adapted for special dietary needs. The building itself is kept clean and fresh, with families noting the pleasant atmosphere when they visit.
“If you're considering Charlton Grange, it's worth visiting to see how they approach care and whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
