Dementia Care Home

Chrislyn House

Flatmead Limited, Clacton On Sea, Essex, CO15 1NX

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff70 / 100

Staff warmth score

“Well Looked After”68%

of reviewers answered yes

Good to know

  • Registered beds19
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Eating disorders, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment
  • Last inspected2019-07-05

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth70
  • Compassion & dignity70
  • Cleanliness68
  • Activities & engagement55
  • Food quality55
  • Healthcare65
  • Management & leadership70
  • Resident happiness68
Section 02

What inspectors found

Inspected 2019-07-05

  • Is this home safe?

    Good
    The official inspection rated Chrislyn House as Good for safety. No specific findings from the inspection are available in the published summary to describe what inspectors observed. The July 2023 monitoring review found nothing to trigger a reassessment of this rating. The home is a small 19-bed service with a wide range of resident needs, including dementia, mental health conditions and physical disabilities.
    Verified by inspector
  • Is the care effective?

    Good
    The inspection rated effectiveness as Good. No specific findings about care planning, training, healthcare access or food are available in the published summary. The home lists dementia as a specialism alongside eating disorders, learning disabilities and mental health conditions — a combination that requires staff with genuinely varied skills and training. The registered manager is named and in post.
    Verified by inspector
  • Is this home caring?

    Good
    The inspection rated caring as Good. No direct observations of staff interactions, quotes from residents or families, or specific examples of dignity and respect in practice are available from the published summary. The home supports a diverse group of residents including people with dementia, learning disabilities and mental health conditions — groups for whom respectful, unhurried, person-centred interaction is particularly important.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The inspection rated responsiveness as Good. No specific information about activities, individual engagement, end-of-life planning or how the home tailors its approach to individual residents is available from the published summary. The home's very wide range of specialisms — spanning dementia, eating disorders, learning disabilities, mental health and sensory impairment — suggests a diverse resident group whose activity and engagement needs would vary considerably.
    Verified by inspector
  • Is the home well-led?

    Good
    The inspection rated leadership as Good. A named Registered Manager — Mrs Michelle Alison Guest — is recorded in post, alongside a Nominated Individual, Mr Davin Dhanji Samji. The July 2023 monitoring review found nothing to prompt a reassessment of the Good rating. No specific observations of management culture, staff feedback mechanisms, quality auditing or governance processes are available from the published summary.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team here supports people with sensory impairments, learning disabilities, mental health conditions and physical disabilities. They also care for people with eating disorders and provide both respite and longer-term stays. For those living with dementia, the home offers specialist care alongside their other support services. This means they're set up to help people who might be managing dementia alongside other conditions. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

Chrislyn House holds a Good rating across all five inspection domains, but the most recent full inspection is now over four years old, meaning the detail behind these scores is limited and families should treat this as a starting point for their own enquiries rather than a current picture.

Homes in East typically score 68–82.
DCC Recommendation

Worth a visit

Chrislyn House in Clacton-on-Sea holds a Good rating across all five inspection domains — safety, effectiveness, caring, responsiveness and leadership. The most recent full inspection took place in March 2021 and was published in April 2021. A regulatory monitoring review in July 2023 found no evidence to change that rating. The home is a small service of 19 beds run by Flatmead Limited, with a named Registered Manager in post. It lists an unusually wide range of specialisms, including dementia, learning disabilities, mental health conditions, eating disorders and physical and sensory impairments. The main uncertainty here is the age of the evidence. A Good rating from 2021 tells you the home met the required standard over four years ago — it does not tell you what daily life looks like today. The published summary contains no direct quotes from residents or families, no inspector observations of day-to-day care, and no detail on staffing, activities, food or the environment. Before making a decision, you should visit in person at different times of day, ask to see the most recent internal quality audits and accident logs, and ask specifically how the home manages the needs of residents with dementia alongside those with learning disabilities or mental health conditions — a genuinely complex mix in a small setting.

The three questions to ask when you visit

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In Their Own Words

How Chrislyn House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Chrislyn House says about itself

Specialist support for complex care needs in coastal Clacton

Dedicated residential home Support in Clacton On Sea

When you're looking for somewhere that understands complex care needs, finding the right fit matters. Chrislyn House in Clacton On Sea provides specialist support for people with a wide range of conditions, from learning disabilities to sensory impairments. Set in the East area of this seaside town, they work with adults of all ages who need that extra level of understanding.

Care & specialisms

Who they care for

    The team here supports people with sensory impairments, learning disabilities, mental health conditions and physical disabilities. They also care for people with eating disorders and provide both respite and longer-term stays.

    How they describe their dementia care

    For those living with dementia, the home offers specialist care alongside their other support services. This means they're set up to help people who might be managing dementia alongside other conditions.

    “If you'd like to learn more about their approach to complex care, getting in touch directly would give you the clearest picture.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

    Twelve signs to observe. A simple scoring framework. A printable, one-page record you can take to your next GP appointment, so you go in with specifics, not anxiety.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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