Coplands Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds79
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2022-02-11
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families who've had positive experiences talk about the genuine warmth they feel from staff when visiting. There's mention of both management and care teams being consistently kind to residents and their loved ones.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness65
- Activities & engagement65
- Food quality62
- Healthcare58
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2022-02-11
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the January 2025 inspection. This domain covers whether staff have the right skills and training, whether care plans are used properly, whether your parent's nutrition and hydration needs are met, and whether the home works well with GPs and other health professionals. A Good rating here suggests these areas broadly meet the required standard. The home's dementia specialism means that effective dementia-specific training should be in place, though the published summary does not describe what that training involves or how it is delivered. No specific examples of care plan content, GP access arrangements, or food quality were published.Is this home caring?
The Caring domain was rated Good at the January 2025 inspection. This domain reflects whether staff treat the people who live here with kindness, dignity, and respect, whether privacy is protected, and whether your parent's independence is supported. A Good rating indicates that inspectors were satisfied with the standard of staff conduct during the inspection. However, the published summary does not include any direct inspector observations of staff interactions, testimony from residents about how they feel treated, or quotes from relatives about their experience. The absence of this detail means the rating is confirmed but the texture behind it is not.Is the home responsive?
The Responsive domain was rated Good at the January 2025 inspection. This domain covers whether the home tailors its care to each individual, whether meaningful activities are available, whether complaints are handled properly, and whether end-of-life care is planned with the person and their family. A Good rating indicates the home meets the required standard across these areas. No specific activities were described in the published summary, and no detail on how end-of-life preferences are recorded or reviewed was included. The home's dementia specialism makes individual responsiveness particularly important, as group activities alone are insufficient for people with more advanced dementia.Is the home well-led?
The Well-led domain was rated Good at the January 2025 inspection. The home is managed by Ms Babita Lama as registered manager, with Mr Jandryle Umacob Trondillo as the nominated individual. A Good rating here indicates that the inspectors found governance, oversight, and leadership to meet the required standard. The overall improvement from the previous Requires Improvement rating suggests that leadership has driven meaningful change across the home. The published summary does not describe the manager's visibility on the floor, staff culture, or how the home handles complaints and feedback, so these must be assessed directly.
Source: CQC inspection report →
What the evidence base says
The home provides care for adults over 65, with specific experience supporting people living with dementia. While dementia care is offered at Coplands, the specific approaches and support available for residents with dementia would need to be discussed directly with the home. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Coplands Nursing Home scores 72 out of 100, reflecting a genuine improvement from a previous Requires Improvement rating to Good overall, with most areas of family concern rated positively but the Safety domain still rated Requires Improvement, which brings the overall score down.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families who've had positive experiences talk about the genuine warmth they feel from staff when visiting. There's mention of both management and care teams being consistently kind to residents and their loved ones.
What inspectors have recorded
How it sits against good practice
Given the mixed experiences reported, visiting Coplands yourself and asking detailed questions about their care approach would be especially important.
Worth a visit
Coplands Nursing Home in Wembley was assessed in January 2025 (report published May 2025) and received an overall rating of Good, an improvement on its previous rating of Requires Improvement. Four of the five inspection domains, Effective, Caring, Responsive, and Well-led, were each rated Good, suggesting that care quality, staff conduct, and leadership have all moved in a positive direction. The home specialises in nursing care, dementia, and care for adults over 65, and has 79 beds. The main concern to take into your visit is the Safety domain, which was rated Requires Improvement. The published inspection summary does not explain the specific reasons for this, so you will need to ask the manager directly what the inspectors found, what has been done since, and whether those improvements have been verified. You should also ask to see the current staffing rota (not the template) so you can check how many permanent staff are on duty, particularly at night and at weekends. Because the inspection report published online contains very limited detail, most of what you need to know must be gathered in person. Use the checklist questions in this report as your guide.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Coplands Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Coplands Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Wembley care home where warmth meets worrying inconsistencies
Coplands Nursing Home – Expert Care in Wembley
Some families describe real kindness at Coplands Nursing Home in Wembley, while others have raised concerning questions about care standards. Recent changes in management have reportedly made a difference, though experiences vary significantly between residents. The home specialises in caring for people over 65, including those living with dementia.
Who they care for
The home provides care for adults over 65, with specific experience supporting people living with dementia.
While dementia care is offered at Coplands, the specific approaches and support available for residents with dementia would need to be discussed directly with the home.
“Given the mixed experiences reported, visiting Coplands yourself and asking detailed questions about their care approach would be especially important.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Coplands Nursing Home scores 72 out of 100, reflecting a genuine improvement from a previous Requires Improvement rating to Good overall, with most areas of family concern rated positively but the Safety domain still rated Requires Improvement, which brings the overall score down.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families who've had positive experiences talk about the genuine warmth they feel from staff when visiting. There's mention of both management and care teams being consistently kind to residents and their loved ones.
What inspectors have recorded
How it sits against good practice
Given the mixed experiences reported, visiting Coplands yourself and asking detailed questions about their care approach would be especially important.
Worth a visit
Coplands Nursing Home in Wembley was assessed in January 2025 (report published May 2025) and received an overall rating of Good, an improvement on its previous rating of Requires Improvement. Four of the five inspection domains, Effective, Caring, Responsive, and Well-led, were each rated Good, suggesting that care quality, staff conduct, and leadership have all moved in a positive direction. The home specialises in nursing care, dementia, and care for adults over 65, and has 79 beds. The main concern to take into your visit is the Safety domain, which was rated Requires Improvement. The published inspection summary does not explain the specific reasons for this, so you will need to ask the manager directly what the inspectors found, what has been done since, and whether those improvements have been verified. You should also ask to see the current staffing rota (not the template) so you can check how many permanent staff are on duty, particularly at night and at weekends. Because the inspection report published online contains very limited detail, most of what you need to know must be gathered in person. Use the checklist questions in this report as your guide.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Coplands Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Coplands Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Wembley care home where warmth meets worrying inconsistencies
Coplands Nursing Home – Expert Care in Wembley
Some families describe real kindness at Coplands Nursing Home in Wembley, while others have raised concerning questions about care standards. Recent changes in management have reportedly made a difference, though experiences vary significantly between residents. The home specialises in caring for people over 65, including those living with dementia.
Who they care for
The home provides care for adults over 65, with specific experience supporting people living with dementia.
While dementia care is offered at Coplands, the specific approaches and support available for residents with dementia would need to be discussed directly with the home.
The home & environment
The food gets praise from those who've experienced it firsthand — dietary needs are taken seriously and meals are apparently enjoyed. One family member describes the home as consistently clean during their visits.
“Given the mixed experiences reported, visiting Coplands yourself and asking detailed questions about their care approach would be especially important.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
