Dementia Care Home

Cordelia Court

182a Shakespeare Street, Coventry, West Midlands, CV2 4NF

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
38/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff30 / 100

Staff warmth score

“Well Looked After”30%

of reviewers answered yes

Good to know

  • Registered beds34
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Sensory impairment
  • Last inspected2024-03-29

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Some families have found staff here work hard to understand what makes each resident comfortable. There are accounts of staff taking time to learn individual preferences and making genuine efforts to accommodate specific needs.

The eight family priority themes

  • Staff warmth30
  • Compassion & dignity30
  • Cleanliness35
  • Activities & engagement30
  • Food quality30
  • Healthcare30
  • Management & leadership25
  • Resident happiness30
Section 02

What inspectors found

Inspected 2024-03-29

  • Is this home safe?

    Not yet rated
    The inspection assigned an overall rating of Inadequate to this home in March 2024. Individual domain ratings from that inspection are recorded as not yet rated in the data available, so it is not possible to say which specific safety concerns were identified. The home is registered for 34 residents across a mix of older adults, younger adults, people living with dementia, and people with sensory impairment. A later assessment header dated December 2024 suggests a rating of Good for safe, but the full findings from that assessment are not available for review here.
    Verified by inspector
  • Is the care effective?

    Not yet rated
    No specific findings about training, care planning, healthcare access, or food quality are available from the March 2024 inspection report text provided. The domain was recorded as not yet rated at that inspection. The December 2024 assessment header lists Effective as Good, but the underlying findings are not available for analysis here.
    Verified by inspector
  • Is this home caring?

    Not yet rated
    No specific observations about staff warmth, dignity, or the pace of care are recorded in the inspection report text available. The caring domain was listed as not yet rated for the March 2024 inspection. The December 2024 assessment header lists Caring as Good, but without the supporting evidence it is not possible to describe what inspectors found.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Not yet rated
    No specific findings about activities, individual engagement, or responsiveness to preferences are available from the March 2024 inspection report. The responsive domain was listed as not yet rated at that inspection. The December 2024 assessment header lists Responsive as Good, but the supporting evidence is not available here.
    Verified by inspector
  • Is the home well-led?

    Not yet rated
    The home is run by Corvan Limited. The registered manager is listed as Ms Vanessa Wendy Evans and the nominated individual as Mr Baljinder Dulay. The home received an Inadequate overall rating in March 2024, having previously been rated Requires Improvement, which represents a continued decline in quality under the current registration. No specific findings about management culture, governance, or staff empowerment are recorded in the inspection text available.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team at Cordelia Court supports people with sensory impairments and provides specialist dementia care. They welcome both younger adults under 65 and older residents. For those living with dementia, the home offers dedicated support from staff who understand the condition. They work with residents at different stages of their dementia journey. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

38/ 100

DCC Family Score

This home was rated Inadequate at its March 2024 inspection, having previously been rated Requires Improvement. The inspection report provided for analysis contains almost no detail about what was actually found, which means the low score reflects both the serious official rating and the near-total absence of evidence across all eight family themes.

Homes in West Midlands typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Some families have found staff here work hard to understand what makes each resident comfortable. There are accounts of staff taking time to learn individual preferences and making genuine efforts to accommodate specific needs.

Lens 02

What inspectors have recorded

Lens 03

How it sits against good practice

If you're considering Cordelia Court, visiting in person will give you the clearest picture of whether it's right for your family.

DCC Recommendation

Worth a visit

The home at 182a Shakespeare Street, Coventry was rated Inadequate at its inspection on 29 March 2024, having previously been rated Requires Improvement. An Inadequate rating is the lowest possible official rating and places a home in special measures, meaning it must improve within a defined period or face enforcement action including closure. The inspection report text available for this analysis contains almost no detail about specific findings, observations, or resident and family testimony, which means it is not possible to tell you concretely what went wrong or what the home looked like on the day inspectors visited. What is clear is that a decline from Requires Improvement to Inadequate is a serious signal and should not be overlooked. The most recent assessment listed in the report header is dated 18 December 2024 and was published in February 2025, at which point all five domains were rated Good. This is a significant reversal if accurate, but it is not possible to reconcile this with the March 2024 Inadequate rating from the body of the report without seeing the full December 2024 report. Before you visit or consider this home for your parent, ask the manager to show you the most recent full inspection report, explain what changed between March and December 2024, and provide evidence of the improvements made. Ask specifically about staffing levels on night shifts, how incidents are recorded and acted upon, and whether families are routinely kept informed when something changes.

The three questions to ask when you visit

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In Their Own Words

How Cordelia Court describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Cordelia Court says about itself

Specialist dementia support in the heart of Coventry

Compassionate Care in Coventry at Cordelia Court

When you're looking for dementia care in Coventry, finding somewhere that truly understands individual needs matters. Cordelia Court in the West Midlands provides specialist support for people with dementia, alongside care for adults both under and over 65. The home has seen recent renovations, creating clean, well-maintained spaces for residents.

Care & specialisms

Who they care for

    The team at Cordelia Court supports people with sensory impairments and provides specialist dementia care. They welcome both younger adults under 65 and older residents.

    How they describe their dementia care

    For those living with dementia, the home offers dedicated support from staff who understand the condition. They work with residents at different stages of their dementia journey.

    “If you're considering Cordelia Court, visiting in person will give you the clearest picture of whether it's right for your family.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

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