Evergreen Manor Care Home

What families say

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare68
• Management & leadership75
• Resident happiness68

What inspectors found

Inspected 2023-08-09

• Is this home safe?

  Not yet rated
  The inspection rated this domain Good. This covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. The published report does not include specific observations, data, or examples to show what Good looked like in practice here. The improvement from Requires Improvement at a previous inspection is notable, as it suggests concerns in this area have been addressed. No further detail is available in the published text.
  Verified by inspector

• Is the care effective?

  Not yet rated
  The inspection rated this domain Good, covering areas such as staff training, care planning, healthcare access, and nutrition. The published report does not provide specific examples of how care plans are written, how often they are reviewed, or how healthcare professionals such as GPs and district nurses are involved in your parent's care. The Good rating suggests the inspector was satisfied with what they found, but the evidence behind it is not visible in the published text.
  Verified by inspector

• Is this home caring?

  Not yet rated
  The inspection rated this domain Good, covering staff warmth, dignity, respect, and support for independence. No direct observations, resident quotes, or relative testimonials are included in the published text. A Good rating here is meaningful because inspectors specifically look for observable behaviour such as how staff speak to people, whether they knock before entering rooms, and whether they use preferred names. The absence of published detail means this rating must be taken on trust from the inspection rather than verified through specific examples.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated
  The inspection rated this domain Good, covering activities and engagement, how the home meets individual needs, and end-of-life care planning. No specific activity programme, individual examples, or descriptions of how the home tailors its approach to people with dementia are included in the published report. The home declares dementia as a specialism, which means it should be offering more than a generic group activity schedule, but the published text does not confirm what that looks like in practice.
  Verified by inspector

• Is the home well-led?

  Not yet rated
  The inspection rated this domain Good and identifies a named Registered Manager, Miss Jennifer Lucy Evans, and a named Nominated Individual, Mr Philip Klor. The improvement from a previous Requires Improvement rating to Good across all domains suggests that leadership has driven meaningful change. No further detail about governance processes, staff culture, how the home handles complaints, or how management communicates with families is available in the published text.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team supports adults under 65 with complex health conditions, alongside their main service for older residents. They have particular experience with dementia care, providing structured support for those living with memory challenges. For residents with dementia, the nursing team works to maintain daily routines and support both physical and emotional needs. Their approach focuses on preserving abilities and ensuring dignity throughout the progression of the condition. All areas worth probing directly during a visit.