Dementia Care Home

Eden Place Residential Home

Pontefract Road, Pontefract, Yorkshire, WF7 7EE

Residential homes, Homecare agencies, Supported living

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes, Homecare agencies, Supported living

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds12
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment
  • Last inspected2020-01-21

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare50
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2020-01-21

  • Is this home safe?

    Good
    The Safe domain was rated Good at the December 2019 inspection, and this rating was confirmed as still appropriate at a monitoring review in July 2023. However, the published inspection text contains no specific observations, staffing numbers, incident records or medication management detail. The home supports people with a wide range of complex needs — including dementia, learning disabilities and mental health conditions — across 12 beds. This combination of needs in a small home means that staffing consistency and skill mix matter significantly.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the December 2019 inspection. The home lists dementia, learning disabilities, mental health conditions, physical disabilities and sensory impairment as specialisms — a notably wide range for a 12-bed home. No specific detail about care planning processes, training content, GP access, medication management or food quality appears in the published inspection text. The Good rating implies these areas met the required standard at the time of the inspection, which is now over five years ago.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the December 2019 inspection. This rating typically reflects that inspectors found staff treating residents with respect, preserving privacy and supporting independence. However, the published report contains no direct observations of staff interactions, no resident or family quotes, and no specific examples of dignified care in practice. The absence of detail makes it impossible to describe what caring looks like at Eden Place on a typical afternoon.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the December 2019 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful and varied, how the home handles complaints, and whether end-of-life care is planned. No specific activities, individual engagement examples, complaint records or end-of-life planning detail appear in the published inspection text. The home's wide specialism range suggests significant diversity of resident need, which makes tailored responsiveness particularly important.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the December 2019 inspection. The home has a named registered manager (Mrs Julie Anne Turgoose) and a nominated individual (Mrs Angela Marie Fletcher), providing a clear accountability structure. The July 2023 monitoring review found no evidence requiring reassessment of the rating. No specific detail about management visibility, staff culture, incident learning, quality monitoring or family engagement processes appears in the published inspection text.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team at Eden Place supports residents with physical disabilities, learning disabilities, mental health conditions and sensory impairments. They care for adults both under and over 65, bringing together expertise across different types of support needs. For residents living with dementia, the home provides specialist care tailored to individual needs. The team understands how dementia affects each person differently and works to maintain dignity and quality of life. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

Eden Place holds a Good rating across all five inspection domains, which is a solid baseline — but the inspection report contains very little specific detail, meaning we cannot confirm the quality of day-to-day care with confidence. The score reflects the positive rating tempered by a significant lack of verifiable evidence.

Homes in Yorkshire & Humberside typically score 68–82.
DCC Recommendation

Worth a visit

Eden Place Residential Home on Pontefract Road was rated Good across all five inspection domains following an assessment in December 2019, with the rating confirmed as still appropriate following a monitoring review in July 2023. It is a small home with 12 beds, supporting people with a wide range of needs including dementia, learning disabilities, mental health conditions and physical disabilities. The registered manager is Mrs Julie Anne Turgoose, and the home is run by Happy Futures (West Yorkshire) Limited. The key limitation here is that the published inspection text contains almost no specific observations, resident or family quotes, or detailed evidence — which makes it very difficult to translate the Good rating into concrete reassurance for your family. A Good rating is meaningful, but it tells you a home meets the standard; it does not tell you whether staff know your mum's name, whether the food is genuinely good, or whether activities are tailored to someone with dementia. The inspection is now over five years old, which adds further uncertainty. Before making a decision, visit in person during a quieter time of day and ask the specific questions listed throughout this report.

The three questions to ask when you visit

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In Their Own Words

How Eden Place Residential Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Eden Place Residential Home says about itself

Specialist support for diverse care needs in Pontefract

Dedicated residential home,homecare agency,supported living Support in Pontefract

Eden Place Residential Home in Pontefract provides residential care for people with a wide range of support needs. The home welcomes younger adults alongside older residents, creating a diverse community where people with different life experiences live together. Located in Yorkshire, the home offers specialist support across multiple areas of care.

Care & specialisms

Who they care for

    The team at Eden Place supports residents with physical disabilities, learning disabilities, mental health conditions and sensory impairments. They care for adults both under and over 65, bringing together expertise across different types of support needs.

    How they describe their dementia care

    For residents living with dementia, the home provides specialist care tailored to individual needs. The team understands how dementia affects each person differently and works to maintain dignity and quality of life.

    “To understand how Eden Place might suit your family member's specific needs, arranging a visit would give you the clearest picture of daily life there.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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