Goatacre Manor Care Centre
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds48
- SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities
- Last inspected2018-04-26
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families visiting Goatacre Manor often comment on how staff show genuine care and commitment to residents. Several accounts mention that new residents have settled in well, finding their place within the community.
The eight family priority themes
- Staff warmth55
- Compassion & dignity65
- Cleanliness60
- Activities & engagement55
- Food quality55
- Healthcare50
- Management & leadership70
- Resident happiness60
What inspectors found
Inspected 2018-04-26
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the February 2022 inspection. Goatacre Manor Care Centre offers nursing care alongside personal care, which means clinical effectiveness, care planning, and health monitoring are all within scope. The home lists dementia and physical disabilities as specialisms, so effective care here includes dementia-specific approaches and management of physical health needs. The published inspection text does not provide detailed findings to substantiate the Good rating beyond the rating itself.Is this home caring?
The Caring domain was rated Good at the February 2022 inspection. This covers how staff treat the people who live at Goatacre Manor Care Centre, including warmth, dignity, respect, and support for independence. The published text does not include direct observations or quotes from residents or relatives to illustrate what this looks like in practice. The Good rating is nonetheless a positive signal in what our review data consistently identifies as the most important area for families.Is the home responsive?
The Responsive domain was rated Good at the February 2022 inspection. Responsive care covers whether the home tailors its support to individual needs, whether activities are varied and meaningful, and whether people's preferences and independence are genuinely respected. The home lists dementia as a specialism, so responsiveness to changing needs and communication is particularly relevant. The published inspection text does not detail specific activities, complaint handling, or individual engagement approaches.Is the home well-led?
The Well-led domain was rated Good at the February 2022 inspection. The home has a named registered manager, Mrs Stephanie Jane Gould, and a nominated individual, Mr Francis Edward Ursell, both recorded with the regulator. Good leadership at this level is associated with stable culture, staff who feel able to raise concerns, and consistent governance. The published inspection text does not provide detail about how long the current manager has been in post, staff satisfaction, or how the home handles complaints and learning.
Source: CQC inspection report →
What the evidence base says
The home cares for adults over 65, with particular experience supporting those with dementia and physical disabilities. For families seeking dementia care, Goatacre Manor has experience in this area. Given the specific needs of dementia residents, it's worth asking about their approach to preventing falls and ensuring adequate supervision. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Goatacre Manor Care Centre scores 72 out of 100. Four domains were rated Good at inspection, which is a positive baseline, but the Requires Improvement rating for Safe means there are specific concerns about safety that families need to explore directly before deciding.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families visiting Goatacre Manor often comment on how staff show genuine care and commitment to residents. Several accounts mention that new residents have settled in well, finding their place within the community.
What inspectors have recorded
The picture around staffing presents both positives and concerns worth exploring. While staff are recognised for their dedication and effort, one family has reported worrying incidents involving falls, which they believe stem from insufficient staffing levels.
How it sits against good practice
With both encouraging feedback and some safety concerns to consider, visiting Goatacre Manor and asking specific questions about staffing levels and fall prevention will help you make the right decision.
Worth a visit
Goatacre Manor Care Centre, on Goatacre Lane in Calne, was inspected in February 2022 and rated Good overall, with Good ratings across the Effective, Caring, Responsive, and Well-led domains. A named registered manager and nominated individual are in place, and the home is registered to care for people with dementia, physical disabilities, and adults over 65. The home has 48 beds and is run by Goatacre Manor Care Limited. The significant concern to flag is that the Safe domain was rated Requires Improvement at the last inspection. The published report text does not provide enough detail to explain exactly what inspectors found lacking, which means you need to ask the home directly what the specific concerns were and what has changed since February 2022. On a visit, ask the manager to walk you through what was identified as Requires Improvement in the Safe domain, what actions were taken, and whether a follow-up inspection has taken place. This one rating means the home cannot be assessed as straightforwardly safe without further reassurance.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Goatacre Manor Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Finding the right balance between staff dedication and resident safety
Goatacre Manor Care Centre – Your Trusted nursing home
When families consider Goatacre Manor Care Centre in Calne, they often notice how committed the staff are to looking after residents. This care home in the South West provides support for older adults, including those living with dementia or physical disabilities. While many families speak positively about the care their relatives receive, some have raised concerns that deserve careful consideration.
Who they care for
The home cares for adults over 65, with particular experience supporting those with dementia and physical disabilities.
For families seeking dementia care, Goatacre Manor has experience in this area. Given the specific needs of dementia residents, it's worth asking about their approach to preventing falls and ensuring adequate supervision.
“With both encouraging feedback and some safety concerns to consider, visiting Goatacre Manor and asking specific questions about staffing levels and fall prevention will help you make the right decision.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Goatacre Manor Care Centre scores 72 out of 100. Four domains were rated Good at inspection, which is a positive baseline, but the Requires Improvement rating for Safe means there are specific concerns about safety that families need to explore directly before deciding.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families visiting Goatacre Manor often comment on how staff show genuine care and commitment to residents. Several accounts mention that new residents have settled in well, finding their place within the community.
What inspectors have recorded
The picture around staffing presents both positives and concerns worth exploring. While staff are recognised for their dedication and effort, one family has reported worrying incidents involving falls, which they believe stem from insufficient staffing levels.
How it sits against good practice
With both encouraging feedback and some safety concerns to consider, visiting Goatacre Manor and asking specific questions about staffing levels and fall prevention will help you make the right decision.
Worth a visit
Goatacre Manor Care Centre, on Goatacre Lane in Calne, was inspected in February 2022 and rated Good overall, with Good ratings across the Effective, Caring, Responsive, and Well-led domains. A named registered manager and nominated individual are in place, and the home is registered to care for people with dementia, physical disabilities, and adults over 65. The home has 48 beds and is run by Goatacre Manor Care Limited. The significant concern to flag is that the Safe domain was rated Requires Improvement at the last inspection. The published report text does not provide enough detail to explain exactly what inspectors found lacking, which means you need to ask the home directly what the specific concerns were and what has changed since February 2022. On a visit, ask the manager to walk you through what was identified as Requires Improvement in the Safe domain, what actions were taken, and whether a follow-up inspection has taken place. This one rating means the home cannot be assessed as straightforwardly safe without further reassurance.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Goatacre Manor Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Goatacre Manor Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Finding the right balance between staff dedication and resident safety
Goatacre Manor Care Centre – Your Trusted nursing home
When families consider Goatacre Manor Care Centre in Calne, they often notice how committed the staff are to looking after residents. This care home in the South West provides support for older adults, including those living with dementia or physical disabilities. While many families speak positively about the care their relatives receive, some have raised concerns that deserve careful consideration.
Who they care for
The home cares for adults over 65, with particular experience supporting those with dementia and physical disabilities.
For families seeking dementia care, Goatacre Manor has experience in this area. Given the specific needs of dementia residents, it's worth asking about their approach to preventing falls and ensuring adequate supervision.
Management & ethos
The picture around staffing presents both positives and concerns worth exploring. While staff are recognised for their dedication and effort, one family has reported worrying incidents involving falls, which they believe stem from insufficient staffing levels.
“With both encouraging feedback and some safety concerns to consider, visiting Goatacre Manor and asking specific questions about staffing levels and fall prevention will help you make the right decision.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
