Goldenview Care Home

Who they care for

The home supports younger adults under 65 alongside older people, including those living with physical disabilities. Dementia care forms a core part of what the team does here.

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Who they care for

• {"_thumbnail_id":"376292","county":"Staffordshire","_county":"field_6984c81707f16","postcode":"ST3 7SS","_postcode":"field_6984c857ad520","headline":"Goldenview Care Home – Expert Care in Stoke-on-trent","_headline":"field_6984c8d0ad52b","description":"Goldenview Care Home is a care home near Stoke-on-trent in the West Midlands. A responsive care team in Stoke where families feel heard","_description":"field_6984c901ad530","gmb_name":"Goldenview Care Home","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\nLake Croft Drive, Meirheath, Stoke-on-Trent ST3 7SS","_gmb_address":"field_6984c936ad533","gmb_phone":"01782 971719","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"5.0","_gmb_star_rating":"field_6984c98cad539","copy_headline":"A responsive care team in Stoke where families feel heard","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Nursing home","_gmb_business":"field_69a771cc07ed9","copy_intro":"When your loved one needs care, finding staff who really listen matters. Goldenview Care Home in Stoke-on-Trent brings together experienced nurses and carers who families describe as genuinely attentive. The home provides both residential and specialist dementia support, with managers who stay accessible when you need them.","_copy_intro":"field_69a7744107eda","copy_facilities":"The home maintains good cleanliness standards throughout, something relatives consistently notice. Each room includes its own en-suite facilities, and there's garden space for residents to enjoy fresh air when the weather permits.","_copy_facilities":"field_69a7745807edc","copy_management":"The management team keeps communication flowing with families, calling with updates and staying approachable for questions. While one family experienced concerning care issues that required hospital involvement, other families describe managers who respond quickly when they raise any worries.","_copy_management":"field_69a7746a07edd","copy_specialisms":"The home supports younger adults under 65 alongside older people, including those living with physical disabilities. Dementia care forms a core part of what the team does here.","_copy_specialisms":"field_69a7747507ede","copy_closing":"If you're weighing up options for someone who needs engaged, attentive care, Goldenview offers both specialist support and that crucial ingredient \u2014 staff who stay connected with families.","_copy_closing":"field_69a7749607ee0","address_1":"Lake Croft Drive","_address_1":"field_6984c77407f13","address_2":"Meir Heath","_address_2":"field_6984c77f07f14","town_city":"Stoke-on-trent","_town_city":"field_6984c78607f15","local_authority":"Staffordshire","_local_authority":"field_6984c86cad522","cqc_report_date":"2025-11-27T16:07:29Z","_cqc_report_date":"field_6984c87aad523","service_type":"Nursing home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-10145657596","_cqc_link":"field_6984c886ad524","sitelink":"https:\/\/primarymedicalsolutions.co.uk\/goldenview-care-home\/?","_sitelink":"field_6984c8a6ad528","service_provider":"Primary Medical Solutions Limited","_service_provider":"field_6984c8adad529","regional_location":"West Midlands","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/lh3.googleusercontent.com\/p\/AF1QipNJZtm5Ob4k9T0iXlPyisrpZgBUz96x20q-kCwc","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Goldenview+Care+Home\/@52.9487799,-2.0988161,17z\/data=!3m1!4b1!4m6!3m5!1s0x487a6b00133b4845:0xe1f07e60377650a1!8m2!3d52.9487799!4d-2.0988161!16s%2Fg%2F11wwp1_9kf","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"10.0","_star_rating_count":"field_6984c9aaad53b","copy_what_people_say":"Families talk about staff being there when it counts \u2014 answering call bells promptly and checking in regularly. The atmosphere feels busy rather than quiet, with different generations of residents creating a lively environment that some find reassuring.","_copy_what_people_say":"field_69a7744a07edb","copy_dementia_":"For people living with dementia, the mix of ages at the home can create a varied and stimulating day. The team works to maintain individual routines while adapting to each person's changing needs.","_copy_dementia_":"field_69a7748807edf","postcode_relationship":"14426","_postcode_relationship":"field_69bb02cad9442","latitude":"52.948943","_latitude":"field_69875b180a63e","longitude":"-2.098765","_longitude":"field_69875b210a63f","gmb_email":"","_gmb_email":"field_6984c985ad538","review_data":"[Kerry Berrisford] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Dad spent 3 mths here and we have nothing but praise and admiration for the Management and Staff at Goldenview. As I understand it, this independent care home, predominantly works with the NHS as an assesment Unit. After months in and out of hospital, feeling let down by \"the system\" agenda of \"patch them up and direct them to the exit\" we didnt know what to expect! It was daunting at first, we previously spent 7wks on \"assesment\" at the Haywood and GV was no like this. Its not a serene, tranquil environment, by its very nature, this home is very lively and dynamic. We however found the Staff to be extremely attentive, there was always someone there to assist Dad and ourselves in whatever needed. If we can offer any advice, give them the chance to complete the assesment process. Make sure you do your own research on this process and get as much advice before you get to the assessment review as possible. Remember, the NHS financial issues do not override their responsibilities to your loved ones! | [Catherine Edney] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: A relative of mine is currently in golden view A beautiful location out in country Every thing more than met our expectations Rooms with en-suite cosy with t v – air fan and radiators with in room Environment is nice to sit in garden s Staff out standing Cleanliness outstanding Patient care outstanding Management outstanding Can. Be noisy at times but his is expected with a wide varied of patients but there is a quiet room Available Thanks to Management and all staff | [Anna Lunt] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Mum was at Golden View for about two months, the staff looked after her well and she soon settled. All of our dealings with the home,were good,we could not fault them. They rang to say that she had arrived and rang again when needed, keeping good contact.Mum was always clean and tidy and fed well. Could not fault Golden View,thank you,we appreciate the care that you gave to mum. | [paul jenkins] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: AMAZING my mom is in here currently been here 2 weeks and was mixed feeling after reading a few reviews wow what a amazing place from the minute you walk in what a warm welcome carers are 100% on patient care manager is so friendly and nothing anything a problem and very professional i would be happy to leave my mom there if needed in there care total recommend 5 star review take no notice of any negative comments | [Mark Rush] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: All the staff here have been absolutely brilliant with my dad . He has spent 6 months here, before moving closer to home . A big thank you to all of the staff. | [richard simpson] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My partner came from Manor hospital, out of district. I complained. and was told it was okay, 24 hour care by nurses lt was one to one care He was black and blue alms and legs in 5 days .The protocol on 7th day was so bad he went to Stoke hospital for head scan. He had no care at all. I even asked if I could take him home with a full care package, was refused. He was transfered to another home. | [Malc Robert's] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My wife is currently in golden view Been there several weeks I can not praise this place enough Every single member of staff goes out of there way to help Patient care is there number 1 priority Place is all ways clean and every one is at the top of there game Nothing is a issue too big or too small Reception gives a warm welcome Manager very friendly and approachable Thanks to all staff at golden view Would recommend","_review_data":"field_69ca61fad6d61","specialisms":"4","_specialisms":"field_6984c896ad526","specialisms_0_specialism_name":"Caring for adults under 65 yrs","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Dementia","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Caring for adults over 65 yrs","_specialisms_2_specialism_name":"field_69873d768bae1","specialisms_3_specialism_name":"Physical disabilities","_specialisms_3_specialism_name":"field_69873d768bae1","_dcc_cqc_beds":"36","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-05-12 13:14:28","_dcc_web_scan_blocked":"0","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"0","_dcc_web_fees_info":"0","_dcc_web_activities_programme":"0","_dcc_web_staff_profiles":"0","_dcc_web_photo_gallery":"1","_dcc_web_cqc_link":"1","_dcc_web_dementia_mention_reviews":"0","_dcc_web_scan_updated":"2026-05-12 13:14:31","_dcc_score_p1":"55","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"66","_dcc_score_p5":"40","_dcc_composite_score":"54.1","_dcc_score_band":"developing","_dcc_score_updated":"2026-05-12 13:14:31","cqcbc_location_id":"1-10145657596","cqcbc_provider_id":"1-423184991","cqcbc_provider_name":"Goldenview Care Home","cqcbc_brand_name":"","cqcbc_local_authority":"Staffordshire","cqcbc_address_line1":"Lake Croft Drive","cqcbc_town_city":"Stoke-on-trent","cqcbc_county":"","cqcbc_region":"West Midlands","cqcbc_postcode":"ST3 7SS","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"01782971719","cqcbc_website":"https:\/\/primarymedicalsolutions.co.uk\/goldenview-care-home\/?","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2021-01-26","cqcbc_dormancy":"N","cqcbc_number_of_beds":"36","cqcbc_service_type":"Nursing homes","cqcbc_specialisms":"Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care, Treatment of disease, disorder or injury","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Good","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2025-10-22","cqcbc_last_inspection_date":"2025-10-22","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 09:27:05","cqcbc_family_score":"72","cqcbc_score_staff_warmth":"72","cqcbc_score_compassion_dignity":"72","cqcbc_score_resident_happiness":"68","cqcbc_score_cleanliness":"68","cqcbc_score_management_leadership":"72","cqcbc_score_activities_engagement":"55","cqcbc_score_food_quality":"55","cqcbc_score_healthcare":"68","cqcbc_score_explanation":"Goldenview Care Home was rated Good across all five inspection domains, which places it in the positive but general evidence band. The published findings confirm a Good overall picture but lack the specific observations, direct quotes, and detailed examples that would push the score higher.","cqcbc_checklist_verified":"[{\"title\":\"Visible, approachable management\",\"detail\":\"The inspection identifies a named Registered Manager (Miss Katie Evans) and a Nominated Individual (Mr Aji Bhaskaran), confirming a clear leadership structure is in place.\",\"source\":\"Inspection report, management section\"}]","cqcbc_checklist_mentioned":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"A Good rating for Caring indicates inspectors found staff interactions to be positive, but the published text does not include specific observed examples or direct testimony.\",\"source\":\"Domain rating, Caring: Good\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"The home lists dementia as a core specialism and received a Good rating for Effective, which covers training, but no detail on the content or frequency of dementia training is available in the published findings.\",\"source\":\"Domain rating, Effective: Good; specialism listing\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"A Good Effective rating suggests care planning was found to be satisfactory, but no specific examples of person-centred care plan content are recorded in the available text.\",\"source\":\"Domain rating, Effective: Good\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"The Good Caring rating covers dignity and respect as standard inspection criteria, but no specific inspector observations or resident testimony are recorded in the published summary.\",\"source\":\"Domain rating, Caring: Good\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"A Good Safe rating indicates staffing was not found to be a concern at the time of inspection, but no staffing numbers or ratios are included in the published findings.\",\"source\":\"Domain rating, Safe: Good\"},{\"title\":\"Home learns from incidents\",\"detail\":\"A Good Well-led and Good Safe rating together suggest governance and learning processes were considered satisfactory, but no specific examples of incident review or improvement action are detailed.\",\"source\":\"Domain ratings, Safe: Good; Well-led: Good\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"Dementia is listed as a core specialism and the home received a Good rating across all domains, but no specific detail about the physical environment, signage, or sensory design is included in the published text.\",\"source\":\"Specialism listing; overall rating\"},{\"title\":\"Healthcare access including GP\",\"detail\":\"A Good Effective rating covers healthcare coordination, but no specific information about GP visit frequency, medication management processes, or health monitoring is available.\",\"source\":\"Domain rating, Effective: Good\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"The Good Safe rating encompasses infection control and environment, suggesting cleanliness was not flagged as a concern, but no direct inspector observations about cleanliness are included.\",\"source\":\"Domain rating, Safe: Good\"},{\"title\":\"Families welcomed\",\"detail\":\"No specific evidence about visiting arrangements or family involvement is included in the published findings, though the absence of any concern in the Caring domain is a positive indicator.\",\"source\":\"Domain rating, Caring: Good\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"No specific observations about how staff respond to distress or anxiety in people with dementia are included in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Residents not rushed\",\"detail\":\"No inspector observations about the pace of care or whether people were given time during personal care are included in the published text.\",\"source\":\"Ask the home directly\"},{\"title\":\"Good food quality with choice\",\"detail\":\"No detail about menus, food quality, dietary assessment, or mealtime experience is available in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Varied activity programme\",\"detail\":\"No information about the range, frequency, or personalisation of activities is included in the published inspection summary.\",\"source\":\"Ask the home directly\"},{\"title\":\"End-of-life plans in place\",\"detail\":\"No detail about advance care planning or end-of-life documentation is available in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Communication with families\",\"detail\":\"No specific information about how the home keeps families informed, including updates on health changes, is recorded in the published text.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"No information about how often care plans are reviewed or updated in response to changing needs is included in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"No information about the number or role mix of staff on duty overnight is included in the published findings. This is a key safety question for a 36-bed nursing home.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"No information about reliance on agency or bank staff, particularly on the dementia unit or overnight, is available in the published text.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"No information about access to outdoor space, garden quality, or how outdoor time is supported is included in the published findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"No detail about individual engagement for people with advanced dementia or those who cannot participate in group activities is available in the published text.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Goldenview Care Home on Lake Croft Drive, Stoke-on-Trent was rated Good at its most recent inspection on 22 October 2025, with Good ratings across all five domains: Safe, Effective, Caring, Responsive, and Well-led. The home is registered for up to 36 people and lists dementia care, physical disabilities, and care for both older and younger adults as core specialisms. A named Registered Manager and Nominated Individual are in post, which is a positive structural indicator.\n\nThe main limitation of this report is the thin level of published detail. A Good rating tells you that inspectors found no significant concerns, but the available text does not include specific observations of care interactions, direct quotes from people living at the home or their families, or detail on staffing ratios, food quality, or activity provision. Before making a decision, visit in person at an unannounced time if possible, and ask the manager directly about night staffing numbers, how agency staff use is managed, what a typical day looks like for someone with dementia who cannot join group activities, and how the home keeps families informed when health changes.","cqcbc_domain_safe":"{\"found\":\"Goldenview Care Home was rated Good for Safety at its October 2025 inspection. The home is a 36-bed nursing home, meaning a registered nurse is required to be on duty at all times, which provides a higher baseline of clinical oversight than a residential-only home. The published findings do not include specific detail about staffing ratios, falls management, medicines administration, or infection control practices. No concerns were raised in this domain.\",\"quotes\":[],\"family_meaning\":\"A Good Safe rating means inspectors did not find evidence of unsafe care, but it does not tell you exactly how many staff are on duty overnight or how often the home uses agency cover. Our review data shows that staff attentiveness is mentioned in around 14% of positive family reviews, and the Good Practice evidence base consistently flags night staffing as the point where safety is most likely to slip. For a 36-bed nursing home with a dementia specialism, knowing the overnight nurse-to-resident ratio matters. The absence of any specific published detail here means you need to ask these questions directly before making a decision.\",\"evidence_base\":\"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance undermines care consistency, particularly in dementia settings where familiarity with individual people is a protective factor.\",\"watch_out\":\"Ask the manager to show you last week's actual night shift rota, not the template. Count the number of permanent staff versus agency workers, and confirm whether a registered nurse is on site throughout the night on every shift.\"}","cqcbc_domain_effective":"{\"found\":\"Goldenview Care Home was rated Good for Effectiveness at its October 2025 inspection. The home lists dementia as a core specialism and also supports people with physical disabilities and adults under 65, which requires staff to hold a breadth of knowledge and adapt care approaches across different needs. The published summary does not include detail about dementia training content, care plan quality, GP access arrangements, or how nutritional needs are assessed and met. No concerns were raised.\",\"quotes\":[],\"family_meaning\":\"Effectiveness covers the things that keep your parent well over time: whether care plans are detailed and kept up to date, whether staff have been trained specifically in dementia care rather than just general care, and whether health changes are picked up promptly. Our review data shows that dementia-specific care is a theme in around 12.7% of positive family reviews, and the Good Practice evidence base identifies care plans as living documents that need regular review rather than a form completed at admission. The published findings do not give enough detail to confirm whether care planning here meets that standard, so this is worth exploring in detail when you visit.\",\"evidence_base\":\"The IFF Research and Leeds Beckett evidence review identified regular, dementia-specific training as a key marker of effective care, distinct from general care training, particularly around non-verbal communication and behavioural understanding.\",\"watch_out\":\"Ask to see a redacted example of a care plan for someone with dementia. Look for whether it includes the person's life history, preferred routines, known triggers for distress, and a date showing when it was last reviewed.\"}","cqcbc_domain_caring":"{\"found\":\"Goldenview Care Home was rated Good for Caring at its October 2025 inspection. This domain covers warmth of staff interactions, dignity and privacy in personal care, and whether people are supported to maintain independence. The published summary does not include specific inspector observations of care interactions, direct quotes from people living at the home, or testimony from family members. No concerns were raised in this domain.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. A Good Caring rating is reassuring but it tells you more about what was not found to be wrong than what was observed to be right. The Good Practice evidence base emphasises that non-verbal communication matters as much as verbal interaction for people with dementia, and that genuinely person-led care requires staff to know each individual well. The specific observations that would confirm this at Goldenview are not in the published text, so pay close attention to how staff speak to and interact with the people living here when you visit.\",\"evidence_base\":\"The IFF Research and Leeds Beckett review found that person-led care in dementia settings depends on staff knowing individual life histories, communication preferences, and emotional responses, not just following a written care plan.\",\"watch_out\":\"When you visit, notice whether staff address your parent using their preferred name without being prompted, whether interactions feel unhurried, and how a member of staff responds when someone with dementia appears anxious or confused.\"}","cqcbc_domain_responsive":"{\"found\":\"Goldenview Care Home was rated Good for Responsiveness at its October 2025 inspection. This domain covers whether care is personalised, whether activities are meaningful and varied, and whether end-of-life planning is in place. The home supports a mixed group including people with dementia, younger adults, and people with physical disabilities, which requires a genuinely varied activity programme to meet different interests and abilities. No specific detail about activities, one-to-one engagement, or end-of-life planning is included in the published findings.\",\"quotes\":[],\"family_meaning\":\"Activities and engagement appear in 21.4% of positive family reviews in our data, and resident happiness is the third most influential theme at 27.1%. For someone living with dementia who cannot easily join a group activity, individual engagement matters enormously, and the Good Practice evidence base shows that everyday household tasks, music, and sensory activities can be as valuable as organised group sessions. The published findings do not confirm whether Goldenview provides this level of individual activity planning. This is one of the most important questions to ask on a visit, particularly if your parent is at a stage where group settings are difficult.\",\"evidence_base\":\"The IFF Research and Leeds Beckett review found that Montessori-based and task-based individual activities, such as folding, sorting, and cooking-related tasks, sustain engagement and a sense of purpose for people with dementia who can no longer participate in formal group activities.\",\"watch_out\":\"Ask the manager what happens on a typical afternoon for someone with dementia who cannot join a group session. Ask specifically whether there is a named member of staff responsible for one-to-one activity time, and how that is recorded.\"}","cqcbc_domain_well_led":"{\"found\":\"Goldenview Care Home was rated Good for Well-led at its October 2025 inspection. The home has a named Registered Manager, Miss Katie Evans, and a Nominated Individual, Mr Aji Bhaskaran, both identified in the published report. The service is operated by Primary Medical Solutions Limited. No concerns about governance, culture, or accountability were raised. The published summary does not include detail about manager tenure, staff feedback culture, or how the home responds to complaints and incidents.\",\"quotes\":[],\"family_meaning\":\"Management quality is mentioned in 23.4% of positive family reviews in our data, and the Good Practice evidence base identifies leadership stability as one of the strongest predictors of a care home's quality over time. Knowing how long the current manager has been in post, and whether staff feel able to raise concerns, gives you a much better sense of trajectory than a single inspection rating. The Good rating here is positive, but the published text does not tell you whether the manager is a daily presence on the floor, how staff turnover has been, or how the home has responded to any recent complaints.\",\"evidence_base\":\"The IFF Research and Leeds Beckett review found that bottom-up staff empowerment, where care workers feel able to raise concerns without fear, is one of the most consistent predictors of sustained quality in care homes over time.\",\"watch_out\":\"Ask how long the current Registered Manager has been in post and whether they are on site most days. Also ask how a family would raise a concern and what happened the last time a complaint was made, including what changed as a result.\"}","cqcbc_ai_generated_date":"2026-05-07 07:44:21","_seopress_titles_title":"Goldenview Care Home – Dementia, Residential, Respite & Nursing Home in Stoke-on-trent, Staffordshire","_seopress_titles_desc":"If you live near Stoke-on-trent, Staffordshire, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"Goldenview Care Home was rated Good for Safety at its October 2025 inspection. The home is a 36-bed nursing home, meaning a registered nurse is required to be on duty at all times, which provides a higher baseline of clinical oversight than a residential-only home. The published findings do not include specific detail about staffing ratios, falls management, medicines administration, or infection control practices. No concerns were raised in this domain.","cqcbc_safe_family_meaning":"A Good Safe rating means inspectors did not find evidence of unsafe care, but it does not tell you exactly how many staff are on duty overnight or how often the home uses agency cover. Our review data shows that staff attentiveness is mentioned in around 14% of positive family reviews, and the Good Practice evidence base consistently flags night staffing as the point where safety is most likely to slip. For a 36-bed nursing home with a dementia specialism, knowing the overnight nurse-to-resident ratio matters. The absence of any specific published detail here means you need to ask these questions directly before making a decision.","cqcbc_safe_evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance undermines care consistency, particularly in dementia settings where familiarity with individual people is a protective factor.","cqcbc_safe_watch_out":"Ask the manager to show you last week's actual night shift rota, not the template. Count the number of permanent staff versus agency workers, and confirm whether a registered nurse is on site throughout the night on every shift.","cqcbc_effective_found":"Goldenview Care Home was rated Good for Effectiveness at its October 2025 inspection. The home lists dementia as a core specialism and also supports people with physical disabilities and adults under 65, which requires staff to hold a breadth of knowledge and adapt care approaches across different needs. The published summary does not include detail about dementia training content, care plan quality, GP access arrangements, or how nutritional needs are assessed and met. No concerns were raised.","cqcbc_effective_family_meaning":"Effectiveness covers the things that keep your parent well over time: whether care plans are detailed and kept up to date, whether staff have been trained specifically in dementia care rather than just general care, and whether health changes are picked up promptly. Our review data shows that dementia-specific care is a theme in around 12.7% of positive family reviews, and the Good Practice evidence base identifies care plans as living documents that need regular review rather than a form completed at admission. The published findings do not give enough detail to confirm whether care planning here meets that standard, so this is worth exploring in detail when you visit.","cqcbc_effective_evidence_base":"The IFF Research and Leeds Beckett evidence review identified regular, dementia-specific training as a key marker of effective care, distinct from general care training, particularly around non-verbal communication and behavioural understanding.","cqcbc_effective_watch_out":"Ask to see a redacted example of a care plan for someone with dementia. Look for whether it includes the person's life history, preferred routines, known triggers for distress, and a date showing when it was last reviewed.","cqcbc_caring_found":"Goldenview Care Home was rated Good for Caring at its October 2025 inspection. This domain covers warmth of staff interactions, dignity and privacy in personal care, and whether people are supported to maintain independence. The published summary does not include specific inspector observations of care interactions, direct quotes from people living at the home, or testimony from family members. No concerns were raised in this domain.","cqcbc_caring_family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. A Good Caring rating is reassuring but it tells you more about what was not found to be wrong than what was observed to be right. The Good Practice evidence base emphasises that non-verbal communication matters as much as verbal interaction for people with dementia, and that genuinely person-led care requires staff to know each individual well. The specific observations that would confirm this at Goldenview are not in the published text, so pay close attention to how staff speak to and interact with the people living here when you visit.","cqcbc_caring_evidence_base":"The IFF Research and Leeds Beckett review found that person-led care in dementia settings depends on staff knowing individual life histories, communication preferences, and emotional responses, not just following a written care plan.","cqcbc_caring_watch_out":"When you visit, notice whether staff address your parent using their preferred name without being prompted, whether interactions feel unhurried, and how a member of staff responds when someone with dementia appears anxious or confused.","cqcbc_responsive_found":"Goldenview Care Home was rated Good for Responsiveness at its October 2025 inspection. This domain covers whether care is personalised, whether activities are meaningful and varied, and whether end-of-life planning is in place. The home supports a mixed group including people with dementia, younger adults, and people with physical disabilities, which requires a genuinely varied activity programme to meet different interests and abilities. No specific detail about activities, one-to-one engagement, or end-of-life planning is included in the published findings.","cqcbc_responsive_family_meaning":"Activities and engagement appear in 21.4% of positive family reviews in our data, and resident happiness is the third most influential theme at 27.1%. For someone living with dementia who cannot easily join a group activity, individual engagement matters enormously, and the Good Practice evidence base shows that everyday household tasks, music, and sensory activities can be as valuable as organised group sessions. The published findings do not confirm whether Goldenview provides this level of individual activity planning. This is one of the most important questions to ask on a visit, particularly if your parent is at a stage where group settings are difficult.","cqcbc_responsive_evidence_base":"The IFF Research and Leeds Beckett review found that Montessori-based and task-based individual activities, such as folding, sorting, and cooking-related tasks, sustain engagement and a sense of purpose for people with dementia who can no longer participate in formal group activities.","cqcbc_responsive_watch_out":"Ask the manager what happens on a typical afternoon for someone with dementia who cannot join a group session. Ask specifically whether there is a named member of staff responsible for one-to-one activity time, and how that is recorded.","cqcbc_well_led_found":"Goldenview Care Home was rated Good for Well-led at its October 2025 inspection. The home has a named Registered Manager, Miss Katie Evans, and a Nominated Individual, Mr Aji Bhaskaran, both identified in the published report. The service is operated by Primary Medical Solutions Limited. No concerns about governance, culture, or accountability were raised. The published summary does not include detail about manager tenure, staff feedback culture, or how the home responds to complaints and incidents.","cqcbc_well_led_family_meaning":"Management quality is mentioned in 23.4% of positive family reviews in our data, and the Good Practice evidence base identifies leadership stability as one of the strongest predictors of a care home's quality over time. Knowing how long the current manager has been in post, and whether staff feel able to raise concerns, gives you a much better sense of trajectory than a single inspection rating. The Good rating here is positive, but the published text does not tell you whether the manager is a daily presence on the floor, how staff turnover has been, or how the home has responded to any recent complaints.","cqcbc_well_led_evidence_base":"The IFF Research and Leeds Beckett review found that bottom-up staff empowerment, where care workers feel able to raise concerns without fear, is one of the most consistent predictors of sustained quality in care homes over time.","cqcbc_well_led_watch_out":"Ask how long the current Registered Manager has been in post and whether they are on site most days. Also ask how a family would raise a concern and what happened the last time a complaint was made, including what changed as a result.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-10145657596","_edit_lock":"1778146057:1"}

The home supports younger adults under 65 alongside older people, including those living with physical disabilities. Dementia care forms a core part of what the team does here.

Management & ethos

The management team keeps communication flowing with families, calling with updates and staying approachable for questions. While one family experienced concerning care issues that required hospital involvement, other families describe managers who respond quickly when they raise any worries.

The home & environment

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.