Dementia Care Home

OSJCT Grace Care Centre

Whitebridge Gardens, Bristol, Avon, BS35 2FR

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
81/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff85 / 100

Staff warmth score

“Well Looked After”80%

of reviewers answered yes

Good to know

  • Registered beds51
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
  • Last inspected2019-02-21

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth85
  • Compassion & dignity92
  • Cleanliness75
  • Activities & engagement75
  • Food quality70
  • Healthcare75
  • Management & leadership88
  • Resident happiness80
Section 02

What inspectors found

Inspected 2019-02-21

  • Is this home safe?

    Not yet rated
    Grace Care Centre was rated Good for Safe at its November 2025 assessment. A Good rating in this domain means inspectors were satisfied that people are not exposed to avoidable harm, that medicines are managed safely, and that staffing does not put people at risk. The published report does not record specific staffing numbers, night ratios, or details about how falls or incidents are logged and reviewed. No concerns about infection control or the physical environment were raised.
    Verified by inspector
  • Is the care effective?

    Not yet rated
    The home was rated Good for Effective at its November 2025 inspection. This domain covers training, care planning, healthcare access, nutrition, and hydration. A Good rating indicates inspectors were satisfied the home meets the required standard across these areas. The published text does not record specific detail about dementia training content, care plan quality, GP access arrangements, or what mealtimes look like in practice.
    Verified by inspector
  • Is this home caring?

    Not yet rated
    Grace Care Centre received an Outstanding rating for Caring at its November 2025 assessment. This is the domain that covers staff warmth, compassion, dignity, respect, and support for independence. Outstanding is awarded only when inspectors find specific, direct evidence of exceptional practice, not merely compliance. The published report does not reproduce the detailed observations that would have underpinned this rating, but the grade itself is a strong signal. Staff warmth and compassion are the two highest-weighted themes in family satisfaction data.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Not yet rated
    Grace Care Centre was rated Good for Responsive at its November 2025 assessment. This domain covers how well the home tailors care to individual needs, the activity offer, how complaints are handled, and end-of-life care. A Good rating means inspectors were satisfied the home meets the required standard. The published report does not describe specific activities, how they are adapted for people with advanced dementia, or what the end-of-life care approach looks like in practice.
    Verified by inspector
  • Is the home well-led?

    Not yet rated
    Grace Care Centre received an Outstanding rating for Well-led at its November 2025 assessment. This domain covers the quality of management, governance, learning from incidents, staff culture, and accountability. Outstanding requires inspectors to find a leadership team that actively drives improvement, supports staff to speak up, and uses data to understand and address risk. The registered manager is Mrs Karla Tutton and the nominated individual is Mr James Robson. The published report does not reproduce specific examples of governance practices or staff culture observations.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team here works with adults both under and over 65, including those with physical disabilities and sensory impairments. They're experienced in dementia care and adapt their approach to meet each person's specific needs. For residents living with dementia, the care team brings specialist knowledge to support both the practical and emotional aspects of the condition. They work to maintain familiarity and routine while helping residents stay connected to the things that matter to them. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

81/ 100

DCC Family Score

Grace Care Centre scores strongly overall, driven by an Outstanding rating for Caring and Well-led at its most recent inspection. The score is held back slightly because many specific details, such as food quality, night staffing, and activities, were not recorded in enough depth to verify with confidence.

Homes in South West typically score 68–82.
DCC Recommendation

Worth a visit

Grace Care Centre in Bristol was assessed in November 2025 and rated Good overall, with two domains rated Outstanding: Caring and Well-led. An Outstanding for Caring is awarded to fewer than five per cent of homes inspected nationally and means inspectors found specific, direct evidence that staff treat the people who live here with exceptional warmth, dignity, and respect. The Outstanding for Well-led indicates that the leadership team, registered manager Mrs Karla Tutton and nominated individual Mr James Robson, has built a culture that supports both staff and residents. The home cares for people living with dementia, physical disabilities, and sensory impairments across 51 beds. The main limitation of this report is that the published text is brief, so many of the specifics families most need to know, including night staffing ratios, agency staff usage, activity detail, and food quality, are not recorded. Before or during a visit, ask the manager to show you last week's actual staffing rota (not the planned template) so you can see how many permanent staff work nights on the dementia unit. Also ask how often your parent's care plan would be reviewed and whether you would be invited to take part. The Outstanding Caring rating is a genuinely positive signal, but a visit will tell you whether the warmth you read about here is something you can feel when you walk through the door.

The three questions to ask when you visit

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In Their Own Words

How OSJCT Grace Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What OSJCT Grace Care Centre says about itself

Specialist care in Bristol for complex needs across all ages

Grace – Expert Care in Bristol

Grace Care Centre in Bristol supports people with some of life's most challenging conditions — from younger adults with physical disabilities to those living with dementia. The home specialises in caring for people with sensory impairments too, creating an environment where residents with different needs can thrive together.

Care & specialisms

Who they care for

    The team here works with adults both under and over 65, including those with physical disabilities and sensory impairments. They're experienced in dementia care and adapt their approach to meet each person's specific needs.

    How they describe their dementia care

    For residents living with dementia, the care team brings specialist knowledge to support both the practical and emotional aspects of the condition. They work to maintain familiarity and routine while helping residents stay connected to the things that matter to them.

    “If you're looking for specialist support in Bristol, the team at Grace Care Centre would be happy to show you around and discuss how they could help your loved one.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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    What the NHS actually covers in dementia care — and the funding most eligible families never claim

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