Dementia Care Home

Grace House

71 Lodge Hill Road, Farnham, Surrey, GU10 3RB

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
71/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff52 / 100

Staff warmth score

“Well Looked After”52%

of reviewers answered yes

Good to know

  • Registered beds22
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2018-02-03

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth52
  • Compassion & dignity52
  • Cleanliness52
  • Activities & engagement50
  • Food quality50
  • Healthcare50
  • Management & leadership58
  • Resident happiness52
Section 02

What inspectors found

Inspected 2018-02-03

  • Is this home safe?

    Good
    The Safe domain was rated Good at the January 2018 inspection, representing an improvement from the previous Requires Improvement rating. This indicates that inspectors were satisfied that risks were being managed, medicines handled appropriately, and staffing was at an adequate level. No specific safety incidents, falls data, or infection control observations are described in the published summary. The improvement from the previous rating suggests the home had addressed whatever safety concerns were identified before.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good, covering care planning, staff training, healthcare access, and nutrition. Grace House is registered as a dementia specialist home, so its Effective rating should reflect competence in dementia-specific practice. No detail is available in the published text about the content of dementia training, how frequently care plans are reviewed, or how GP and specialist health services are accessed. The Good rating implies inspectors found these systems working at the time of inspection.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good, which covers how staff treat residents — their warmth, patience, respect for dignity, and support for independence. This is the domain families consistently identify as most important in DCC review data, accounting for the highest weighting in the Family Score. The published inspection text includes no direct quotes from residents or family members, no specific examples of caring interactions, and no observations about how staff respond to distress or communicate with people who have limited verbal ability. The Good rating indicates inspectors were satisfied, but the absence of detail makes it impossible to go further than that.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good, covering how well the home meets individual needs — including activities, engagement, and end-of-life planning. For a dementia-specialist home of 22 beds, responsiveness to individual need is particularly important because people with dementia cannot always advocate for themselves. The published text provides no detail about what activities are on offer, how they are tailored to individuals, whether one-to-one engagement is available for residents with advanced dementia, or what end-of-life arrangements look like.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good, and this is where the most meaningful available evidence sits. A named Registered Manager (Mrs Juliana Maria Anna Haddaji) and Nominated Individual (Mr Ashley Christian Jones) were in post at the time of inspection. The improvement from Requires Improvement to Good across all five domains in a single inspection cycle indicates active, engaged leadership that was able to identify problems and fix them. Good Practice research consistently identifies leadership stability as the strongest predictor of sustained quality. The key unknown is whether the same leadership team is still in place, given the inspection is now over seven years old.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home specialises in dementia care and supports adults over 65. Their approach combines professional expertise with a focus on individual needs. Dementia care forms a core part of what Grace House offers. The team works to ensure residents living with dementia receive understanding, patient support tailored to their specific needs. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

71/ 100

DCC Family Score

Grace House Care Home achieved a Good rating across all five domains in its January 2018 inspection, improving from a previous Requires Improvement — a meaningful step forward — but the published report contains very little specific detail, meaning most scores sit in the 'present but generic' range rather than the higher bands that require direct observations, quotes, or named examples.

Homes in South East typically score 68–82.
DCC Recommendation

Worth a visit

Grace House Care Home Limited, a 22-bed home in Farnham specialising in dementia care for adults over 65, was rated Good across all five inspection domains when assessed in January 2018 — a genuine improvement from its previous Requires Improvement rating. That upward trajectory is the most meaningful data point here: the home and its leadership team demonstrably addressed concerns and lifted standards across safety, care quality, staffing culture, and management. A named Registered Manager and Nominated Individual were in post, and the across-the-board Good reflects a home that was functioning well at the time of inspection. The significant caveat is that this inspection took place in January 2018 — over seven years ago. While a July 2023 monitoring review found no reason to change the rating, that review was desk-based and not a full re-inspection. A great deal can change in seven years: managers move on, staffing compositions shift, ownership evolves. The published inspection summary is also unusually thin on specific detail — no direct quotes from your parent's potential neighbours or their families, no named activities, no description of the environment. Before making any decision, visit in person at different times of day, ask specifically about night staffing numbers and whether the original Registered Manager is still in post, and request a copy of the most recent care plan for a resident with a similar level of need to your parent's.

The three questions to ask when you visit

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In Their Own Words

How Grace House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Grace House says about itself

Where genuine compassion meets professional dementia care

Grace House Care Home Limited – Your Trusted residential home

When families express heartfelt gratitude for the care their loved ones receive, it speaks volumes. Grace House Care Home in Farnham provides specialist dementia care alongside general support for older adults. This modest-sized home focuses on creating a caring environment where residents and their families feel genuinely supported.

Care & specialisms

Who they care for

    The home specialises in dementia care and supports adults over 65. Their approach combines professional expertise with a focus on individual needs.

    How they describe their dementia care

    Dementia care forms a core part of what Grace House offers. The team works to ensure residents living with dementia receive understanding, patient support tailored to their specific needs.

    “If you're considering care options in the Farnham area, visiting Grace House could help you get a feel for their approach to care.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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