Grace Manor Care Centre
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds60
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment, Substance misuse problems
- Last inspected2023-07-05
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families often mention how their relatives are treated with genuine respect here. The atmosphere feels welcoming rather than institutional, and residents find plenty to keep them engaged throughout the day. There's a real sense that dignity matters in every interaction.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2023-07-05
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the May 2023 inspection. No specific detail about care plan quality, GP access, dementia training, or food provision is recorded in the published summary. The home supports a wide range of needs including dementia, learning disabilities, physical disabilities, and mental health conditions, which requires a broad range of staff competencies. The improvement from Requires Improvement suggests training and care planning practice was strengthened before this inspection.Is this home caring?
The Caring domain was rated Good at the May 2023 inspection. No specific observations about staff warmth, use of preferred names, response to distress, or unhurried interactions are recorded in the published summary. The Good rating indicates that inspectors were satisfied with the standard of care at the time of inspection. The absence of detail means this finding cannot be independently verified from the published text alone.Is the home responsive?
The Responsive domain was rated Good at the May 2023 inspection. No specific detail about the activity programme, individual engagement, or end-of-life planning is recorded in the published summary. The home caters for a wide range of conditions, which means the activity and engagement offer needs to be flexible enough to reach residents at very different stages and with very different abilities. The Good rating suggests the home was found to meet the standard, but no examples of specific activities or individual tailoring are described.Is the home well-led?
The Well-led domain was rated Good at the May 2023 inspection, having previously been rated Requires Improvement. A named registered manager, Ms Gabriele Jerome, is in post, and Mr Jonathan Catterwell is recorded as the nominated individual. The improvement in this domain is significant: Well-led underpins the quality of every other domain, and a previous Requires Improvement rating here would have affected the whole home. The published report does not describe the manager's visibility on the floor, staff culture, or how the home handles complaints and learning from incidents.
Source: CQC inspection report →
What the evidence base says
Grace Manor supports residents with dementia, learning disabilities, mental health conditions, physical disabilities, sensory impairments and substance misuse problems. They care for adults both under and over 65. For residents living with dementia, the person-centred approach means staff take time to understand each individual's needs and preferences. The structured daily activities and familiar routines help create a sense of security. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Grace Manor Care Centre scores 63 out of 100. Every domain was rated Good at the last inspection, which is a meaningful improvement from the previous Requires Improvement rating, but the published report contains very little specific observational detail, so scores reflect confirmed ratings rather than rich evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families often mention how their relatives are treated with genuine respect here. The atmosphere feels welcoming rather than institutional, and residents find plenty to keep them engaged throughout the day. There's a real sense that dignity matters in every interaction.
What inspectors have recorded
The care teams are consistently described as compassionate and professional, with management who stay visible and approachable. Families appreciate that leadership is available during difficult moments and that staff seem genuinely dedicated to their work.
How it sits against good practice
If you're looking for care that sees your loved one as more than their diagnosis, Grace Manor might be worth exploring.
Worth a visit
Grace Manor Care Centre, at 348 Grange Road, Gillingham, was rated Good across all five inspection domains at its last inspection in May 2023, with the report published in July 2023. This is a meaningful improvement: the home had previously held a Requires Improvement rating, and reaching Good across every domain represents real progress. A named registered manager is in post, and a nominated individual is recorded, which are basic but important signs of governance structure. The main limitation is that the published inspection summary is brief and contains very few specific observations, quotes from residents or families, or detailed descriptions of day-to-day practice. A Good rating confirms the home met the standard at that inspection, but it does not tell you what mealtimes feel like, how staff speak to your parent in the corridor, or what happens overnight when the building is quieter. Before making a decision, visit in person, ask to stay for lunch, and use the checklist questions above, particularly around night staffing numbers, agency use, and what one-to-one engagement looks like for residents who cannot join group activities.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Grace Manor Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Grace Manor Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents are seen as individuals, not just care needs
Grace Manor – Expert Care in Gillingham
When families describe Grace Manor Care Centre in Gillingham, they talk about staff who remember the little things that matter. This South East care home has built its reputation on treating each resident as the unique person they've always been, with dedicated teams who understand that good care means seeing beyond the daily routines.
Who they care for
Grace Manor supports residents with dementia, learning disabilities, mental health conditions, physical disabilities, sensory impairments and substance misuse problems. They care for adults both under and over 65.
For residents living with dementia, the person-centred approach means staff take time to understand each individual's needs and preferences. The structured daily activities and familiar routines help create a sense of security.
“If you're looking for care that sees your loved one as more than their diagnosis, Grace Manor might be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Grace Manor Care Centre scores 63 out of 100. Every domain was rated Good at the last inspection, which is a meaningful improvement from the previous Requires Improvement rating, but the published report contains very little specific observational detail, so scores reflect confirmed ratings rather than rich evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families often mention how their relatives are treated with genuine respect here. The atmosphere feels welcoming rather than institutional, and residents find plenty to keep them engaged throughout the day. There's a real sense that dignity matters in every interaction.
What inspectors have recorded
The care teams are consistently described as compassionate and professional, with management who stay visible and approachable. Families appreciate that leadership is available during difficult moments and that staff seem genuinely dedicated to their work.
How it sits against good practice
If you're looking for care that sees your loved one as more than their diagnosis, Grace Manor might be worth exploring.
Worth a visit
Grace Manor Care Centre, at 348 Grange Road, Gillingham, was rated Good across all five inspection domains at its last inspection in May 2023, with the report published in July 2023. This is a meaningful improvement: the home had previously held a Requires Improvement rating, and reaching Good across every domain represents real progress. A named registered manager is in post, and a nominated individual is recorded, which are basic but important signs of governance structure. The main limitation is that the published inspection summary is brief and contains very few specific observations, quotes from residents or families, or detailed descriptions of day-to-day practice. A Good rating confirms the home met the standard at that inspection, but it does not tell you what mealtimes feel like, how staff speak to your parent in the corridor, or what happens overnight when the building is quieter. Before making a decision, visit in person, ask to stay for lunch, and use the checklist questions above, particularly around night staffing numbers, agency use, and what one-to-one engagement looks like for residents who cannot join group activities.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Grace Manor Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Grace Manor Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents are seen as individuals, not just care needs
Grace Manor – Expert Care in Gillingham
When families describe Grace Manor Care Centre in Gillingham, they talk about staff who remember the little things that matter. This South East care home has built its reputation on treating each resident as the unique person they've always been, with dedicated teams who understand that good care means seeing beyond the daily routines.
Who they care for
Grace Manor supports residents with dementia, learning disabilities, mental health conditions, physical disabilities, sensory impairments and substance misuse problems. They care for adults both under and over 65.
For residents living with dementia, the person-centred approach means staff take time to understand each individual's needs and preferences. The structured daily activities and familiar routines help create a sense of security.
Management & ethos
The care teams are consistently described as compassionate and professional, with management who stay visible and approachable. Families appreciate that leadership is available during difficult moments and that staff seem genuinely dedicated to their work.
The home & environment
The home has been recently renovated and families regularly comment on how clean and well-maintained everything is. There's live music and seasonal celebrations that bring residents together, plus daily activities that give structure to the days.
“If you're looking for care that sees your loved one as more than their diagnosis, Grace Manor might be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
