Haven Residential Care Home – Sanctuary Care
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds30
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-05-02
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors regularly mention how approachable and responsive the staff are here. Family members talk about feeling genuinely welcomed when they visit, and they've noticed how staff interact warmly with residents throughout the day. The home has even hosted special celebrations for residents' milestones, showing they understand the importance of marking life's moments.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement82
- Food quality60
- Healthcare65
- Management & leadership70
- Resident happiness72
What inspectors found
Inspected 2019-05-02
Is this home safe?
Is the care effective?
The home received a Good rating for Effective at the December 2018 inspection. This indicates that staff training and care planning met the required standard at the time. The home is registered as a dementia specialist, which means inspectors will have looked at whether staff had dementia-specific training. The published summary does not describe the content or recency of that training, how frequently care plans were reviewed, or how food and nutrition needs were assessed and met.Is this home caring?
The home received a Good rating for Caring at the December 2018 inspection. This indicates that inspectors were satisfied that staff treated residents with dignity and respect. The published summary does not include specific observations, such as whether staff used residents' preferred names, whether personal care was carried out without rushing, or how staff responded when a resident became distressed. No resident or relative quotes from the inspection are included in the published findings.Is the home responsive?
The home received an Outstanding rating for Responsive at the December 2018 inspection. This is the most significant finding in the report. An Outstanding in this domain means inspectors found that the home went well beyond standard expectations in tailoring care and daily life to the individual needs and preferences of the people who live there. It typically reflects strong care planning that captures personal histories and interests, a varied and genuinely individualised activity programme, and evidence that residents' voices influence how the home operates. The published summary does not reproduce the specific examples inspectors cited, but the rating itself is meaningful.Is the home well-led?
The home received a Good rating for Well-led at the December 2018 inspection. The registered manager at the time of inspection is named as Reanne Sheila Sexton, with Louise Palmer as the nominated individual for the provider, Sanctuary Care Limited. A Good Well-led rating indicates that inspectors found adequate governance, oversight, and a positive culture at the time. The published summary does not describe the manager's visibility or approachability, how staff were supported, or how the home responded to complaints.
Source: CQC inspection report →
What the evidence base says
Haven provides residential care for people aged over 65, with specific experience in supporting those living with dementia. While the home lists dementia care as a specialism, visitors haven't shared specific details about their dementia support approaches. This is something you might want to explore when you visit, particularly if you're looking for information about their memory care programmes or specialised activities. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Haven Residential Care Home scores 74 out of 100, reflecting a solid Good rating across most areas and an Outstanding rating for responsiveness to residents' individual needs. Scores are constrained by the age of the inspection, which took place in December 2018, meaning several areas cannot be verified from current published evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Visitors regularly mention how approachable and responsive the staff are here. Family members talk about feeling genuinely welcomed when they visit, and they've noticed how staff interact warmly with residents throughout the day. The home has even hosted special celebrations for residents' milestones, showing they understand the importance of marking life's moments.
What inspectors have recorded
Family members express straightforward satisfaction with the care their relatives receive here. The staff team appears consistently friendly and attentive to both residents and their visitors, creating an atmosphere where families feel their loved ones are in good hands.
How it sits against good practice
Sometimes the simplest observations tell you the most — a genuinely friendly team and a spotlessly clean home are foundations that everything else builds on.
Worth a visit
Haven Residential Care Home, a 30-bed home in Pinner specialising in dementia and older adult care, was rated Good overall at its inspection in December 2018, with an Outstanding rating for Responsive care. That Outstanding rating is the most significant finding here: inspectors award it only when they find that a home goes well beyond minimum standards in tailoring care to the individual needs, preferences, and personalities of the people who live there. The remaining four domains, Safe, Effective, Caring, and Well-led, were all rated Good, indicating a broadly sound and competent home at the time of inspection. The most important caveat is the age of this report. The inspection took place in December 2018 and was published in May 2019. A review in July 2023 found no evidence requiring a reassessment, but that is not the same as a fresh inspection. Staff, management, and ownership arrangements may have changed in the intervening years. On a visit, ask to speak with the current registered manager and find out how long they have been in post. Ask to see the most recent internal quality audit, the current staffing rota including nights, and an example of how the home has responded to a complaint or incident in the past six months. These questions will tell you far more about the home today than a 2018 inspection report can.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Haven Residential Care Home – Sanctuary Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How Haven Residential Care Home – Sanctuary Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where warmth and spotless care meet in Pinner
Haven Residential Care Home – Expert Care in Pinner
Families visiting Haven Residential Care Home in Pinner often comment on two things that matter deeply: the genuine friendliness of the staff and how immaculately clean everything is. This care home provides residential support for people over 65, including those living with dementia. When you're looking for somewhere that feels welcoming from the moment you walk through the door, these consistent observations from visitors paint an encouraging picture.
Who they care for
Haven provides residential care for people aged over 65, with specific experience in supporting those living with dementia.
While the home lists dementia care as a specialism, visitors haven't shared specific details about their dementia support approaches. This is something you might want to explore when you visit, particularly if you're looking for information about their memory care programmes or specialised activities.
“Sometimes the simplest observations tell you the most — a genuinely friendly team and a spotlessly clean home are foundations that everything else builds on.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Haven Residential Care Home scores 74 out of 100, reflecting a solid Good rating across most areas and an Outstanding rating for responsiveness to residents' individual needs. Scores are constrained by the age of the inspection, which took place in December 2018, meaning several areas cannot be verified from current published evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Visitors regularly mention how approachable and responsive the staff are here. Family members talk about feeling genuinely welcomed when they visit, and they've noticed how staff interact warmly with residents throughout the day. The home has even hosted special celebrations for residents' milestones, showing they understand the importance of marking life's moments.
What inspectors have recorded
Family members express straightforward satisfaction with the care their relatives receive here. The staff team appears consistently friendly and attentive to both residents and their visitors, creating an atmosphere where families feel their loved ones are in good hands.
How it sits against good practice
Sometimes the simplest observations tell you the most — a genuinely friendly team and a spotlessly clean home are foundations that everything else builds on.
Worth a visit
Haven Residential Care Home, a 30-bed home in Pinner specialising in dementia and older adult care, was rated Good overall at its inspection in December 2018, with an Outstanding rating for Responsive care. That Outstanding rating is the most significant finding here: inspectors award it only when they find that a home goes well beyond minimum standards in tailoring care to the individual needs, preferences, and personalities of the people who live there. The remaining four domains, Safe, Effective, Caring, and Well-led, were all rated Good, indicating a broadly sound and competent home at the time of inspection. The most important caveat is the age of this report. The inspection took place in December 2018 and was published in May 2019. A review in July 2023 found no evidence requiring a reassessment, but that is not the same as a fresh inspection. Staff, management, and ownership arrangements may have changed in the intervening years. On a visit, ask to speak with the current registered manager and find out how long they have been in post. Ask to see the most recent internal quality audit, the current staffing rota including nights, and an example of how the home has responded to a complaint or incident in the past six months. These questions will tell you far more about the home today than a 2018 inspection report can.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Haven Residential Care Home – Sanctuary Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How Haven Residential Care Home – Sanctuary Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where warmth and spotless care meet in Pinner
Haven Residential Care Home – Expert Care in Pinner
Families visiting Haven Residential Care Home in Pinner often comment on two things that matter deeply: the genuine friendliness of the staff and how immaculately clean everything is. This care home provides residential support for people over 65, including those living with dementia. When you're looking for somewhere that feels welcoming from the moment you walk through the door, these consistent observations from visitors paint an encouraging picture.
Who they care for
Haven provides residential care for people aged over 65, with specific experience in supporting those living with dementia.
While the home lists dementia care as a specialism, visitors haven't shared specific details about their dementia support approaches. This is something you might want to explore when you visit, particularly if you're looking for information about their memory care programmes or specialised activities.
Management & ethos
Family members express straightforward satisfaction with the care their relatives receive here. The staff team appears consistently friendly and attentive to both residents and their visitors, creating an atmosphere where families feel their loved ones are in good hands.
The home & environment
The cleanliness at Haven really stands out. Visitor after visitor describes the home as spotless and well-maintained — the kind of detail that speaks volumes about daily standards. While one visitor wondered about the structure of afternoon activities after noticing residents seemed quiet in the lounges, the overall impression is of a home that takes pride in its environment.
“Sometimes the simplest observations tell you the most — a genuinely friendly team and a spotlessly clean home are foundations that everything else builds on.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
