Guild Care – Haviland House
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds67
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions
- Last inspected2022-01-13
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about the warmth here feeling genuine rather than professional. There's laughter in the corridors, and staff take time to share jokes and stories with residents. People mention how their relatives are treated as individuals with their own personalities and preferences, not just another person needing care.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement68
- Food quality68
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2022-01-13
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the March 2025 inspection. The home provides nursing care alongside personal care, and its registered population includes people with dementia and mental health conditions, meaning care planning and clinical oversight are particularly important here. The published findings do not include specific detail about how care plans are written, reviewed, or shared with families, nor about GP access, dementia training content, or food quality and choice. The Good rating indicates inspectors were satisfied, but the evidence available for this report does not let us describe what effective care looks like in practice at this home.Is this home caring?
Inspectors rated the Caring domain Good in March 2025. This domain covers how staff interact with residents, whether people are treated with dignity and respect, and whether individuals are supported to maintain independence where possible. No direct observations, resident quotes, or family testimony from the inspection are available in the published findings, so it is not possible from this report to describe specific caring behaviours observed at Haviland House. The Good rating indicates inspectors were satisfied with what they saw.Is the home responsive?
The Responsive domain was rated Good at the March 2025 inspection. This domain covers how well the home tailors its care and activities to individual needs, including meaningful engagement for people living with dementia and how the home handles complaints. The published report does not include specific detail about the activities programme, one-to-one engagement, or how individual preferences are reflected in daily life. A Good rating indicates inspectors found the home responsive to residents' needs, but the specifics are not available in the findings reviewed here.Is the home well-led?
The Well-led domain was rated Good in March 2025. The home is run by Guild Care, with Mrs Avallon Louanne McCormack as registered manager and Mr Warren Fabes as nominated individual. The return to Good across all five domains, after a previous Requires Improvement period, suggests the leadership team has driven meaningful improvement. The published report does not include specific detail about management culture, staff feedback mechanisms, governance processes, or how the manager is visible to residents and families on a day-to-day basis.
Source: CQC inspection report →
What the evidence base says
Haviland House welcomes both younger and older adults, supporting people with dementia and mental health conditions. The home takes a person-centred approach to care planning. For residents with dementia, the focus stays on celebrating who they are as individuals. Staff work to maintain each person's sense of identity and dignity as their condition progresses. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Haviland House has returned to a Good rating across all five domains in its most recent assessment, which is an encouraging turnaround from the Requires Improvement period. However, because the published inspection report contains very little specific detail, most scores sit in the 68-72 range, reflecting positive but largely unverified evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the warmth here feeling genuine rather than professional. There's laughter in the corridors, and staff take time to share jokes and stories with residents. People mention how their relatives are treated as individuals with their own personalities and preferences, not just another person needing care.
What inspectors have recorded
The team's approach to communication stands out in family accounts. Staff create space for difficult conversations and stay approachable when families need reassurance. There's a patience here that families particularly value — staff seem to understand that both residents and relatives need time to adjust.
How it sits against good practice
While some families have raised concerns about clinical oversight and safety procedures, others speak warmly of the day-to-day kindness their relatives experience here.
Worth a visit
Haviland House, a 67-bed nursing home in Worthing run by Guild Care, was rated Good across all five inspection domains at its most recent assessment, completed on 31 March 2025 and published on 13 May 2025. This is a meaningful improvement: the home had previously declined to Requires Improvement, and returning to Good across every domain suggests the registered manager and leadership team have addressed whatever issues prompted that decline. The home cares for adults over and under 65, including people living with dementia and mental health conditions. The main uncertainty here is that the published report contains very little specific detail. Inspectors rated the home Good in every area, but the evidence base available for this Family View does not include direct observations, resident testimony, or family quotes that would let us tell you precisely what Good looks like day to day at Haviland House. Before you decide, visit the home and use the checklist questions below to fill in those gaps yourself. Pay particular attention to how the home managed the period when it was rated Requires Improvement, what changed, and how staffing and care planning are documented now.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Guild Care – Haviland House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Guild Care – Haviland House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents keep their spark and families find genuine support
Compassionate Care in Worthing at Haviland House
When dementia or mental health conditions change everything, families describe finding something precious at Haviland House in Worthing. This care home focuses on seeing the person behind the diagnosis — residents here are celebrated for who they are, not defined by what they're facing. It's an approach that brings comfort to families navigating these difficult transitions.
Who they care for
Haviland House welcomes both younger and older adults, supporting people with dementia and mental health conditions. The home takes a person-centred approach to care planning.
For residents with dementia, the focus stays on celebrating who they are as individuals. Staff work to maintain each person's sense of identity and dignity as their condition progresses.
“While some families have raised concerns about clinical oversight and safety procedures, others speak warmly of the day-to-day kindness their relatives experience here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Haviland House has returned to a Good rating across all five domains in its most recent assessment, which is an encouraging turnaround from the Requires Improvement period. However, because the published inspection report contains very little specific detail, most scores sit in the 68-72 range, reflecting positive but largely unverified evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the warmth here feeling genuine rather than professional. There's laughter in the corridors, and staff take time to share jokes and stories with residents. People mention how their relatives are treated as individuals with their own personalities and preferences, not just another person needing care.
What inspectors have recorded
The team's approach to communication stands out in family accounts. Staff create space for difficult conversations and stay approachable when families need reassurance. There's a patience here that families particularly value — staff seem to understand that both residents and relatives need time to adjust.
How it sits against good practice
While some families have raised concerns about clinical oversight and safety procedures, others speak warmly of the day-to-day kindness their relatives experience here.
Worth a visit
Haviland House, a 67-bed nursing home in Worthing run by Guild Care, was rated Good across all five inspection domains at its most recent assessment, completed on 31 March 2025 and published on 13 May 2025. This is a meaningful improvement: the home had previously declined to Requires Improvement, and returning to Good across every domain suggests the registered manager and leadership team have addressed whatever issues prompted that decline. The home cares for adults over and under 65, including people living with dementia and mental health conditions. The main uncertainty here is that the published report contains very little specific detail. Inspectors rated the home Good in every area, but the evidence base available for this Family View does not include direct observations, resident testimony, or family quotes that would let us tell you precisely what Good looks like day to day at Haviland House. Before you decide, visit the home and use the checklist questions below to fill in those gaps yourself. Pay particular attention to how the home managed the period when it was rated Requires Improvement, what changed, and how staffing and care planning are documented now.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Guild Care – Haviland House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Guild Care – Haviland House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents keep their spark and families find genuine support
Compassionate Care in Worthing at Haviland House
When dementia or mental health conditions change everything, families describe finding something precious at Haviland House in Worthing. This care home focuses on seeing the person behind the diagnosis — residents here are celebrated for who they are, not defined by what they're facing. It's an approach that brings comfort to families navigating these difficult transitions.
Who they care for
Haviland House welcomes both younger and older adults, supporting people with dementia and mental health conditions. The home takes a person-centred approach to care planning.
For residents with dementia, the focus stays on celebrating who they are as individuals. Staff work to maintain each person's sense of identity and dignity as their condition progresses.
Management & ethos
The team's approach to communication stands out in family accounts. Staff create space for difficult conversations and stay approachable when families need reassurance. There's a patience here that families particularly value — staff seem to understand that both residents and relatives need time to adjust.
“While some families have raised concerns about clinical oversight and safety procedures, others speak warmly of the day-to-day kindness their relatives experience here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
