Highgrove House Residential & Dementia Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds20
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2018-09-15
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often comment on the genuine warmth they feel at Highgrove House. There's a friendly atmosphere throughout the home that helps residents feel they belong, with plenty of chances to join in and make connections with others.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement55
- Food quality55
- Healthcare65
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2018-09-15
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the February 2021 inspection. The published summary does not describe what inspectors found in relation to care planning, dementia training, GP access, nutritional assessment, or how care plans are reviewed over time. The home is registered as a dementia specialism provider, but no detail on what that means in practice is available in the published text.Is this home caring?
The Caring domain was rated Good at the February 2021 inspection. No direct observations of staff interactions, no resident quotes, and no family testimony are included in the published summary. Inspectors did not record specific examples of how staff addressed residents, whether personal care was delivered with dignity, or how staff responded to residents showing signs of distress.Is the home responsive?
The Responsive domain was rated Good at the February 2021 inspection. The published summary contains no detail about the activities programme, how individual preferences are recorded and met, how the home responds to complaints, or what end-of-life care arrangements are in place. For a home with 20 beds serving a mixed group including people with dementia and physical disabilities, the question of how activities are tailored to varying levels of ability is particularly important.Is the home well-led?
The Well-led domain was rated Good at the February 2021 inspection. The published record confirms that Mrs Karen Paula Lisher is the registered manager and Mrs Jaspal Chahal is the nominated individual for the provider, Highgrove House Carehome Limited. No detail is available about the manager's tenure, visibility on the floor, how staff are supported, whether governance systems are robust, or how the home responds to feedback and incidents.
Source: CQC inspection report →
What the evidence base says
Highgrove House provides residential care for adults over 65, including those living with dementia, mental health conditions, or physical disabilities. For residents with dementia, the team brings experience in creating structure and familiarity while respecting each person's unique needs and preferences. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Highgrove House was rated Good across all five inspection domains, which is a positive baseline, but the published report contains very little specific detail, so most scores sit in the mid-range reflecting a genuine lack of evidence rather than a confirmed weakness.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the genuine warmth they feel at Highgrove House. There's a friendly atmosphere throughout the home that helps residents feel they belong, with plenty of chances to join in and make connections with others.
What inspectors have recorded
Staff at Highgrove House pay close attention to what each resident needs and wants. They respond quickly when help is needed and work to understand individual preferences, making sure care feels personal rather than routine.
How it sits against good practice
Sometimes the smallest details — a staff member remembering how someone likes their tea, or a quiet chat in the garden — show you've found somewhere special.
Worth a visit
Highgrove House Residential Care Home, at 32-34 Winchester Road in Worthing, was rated Good across all five inspection domains at its last full inspection in February 2021. A monitoring review in July 2023 found no evidence to reduce that rating. The home is a small, 20-bed service registered to care for people living with dementia, older adults, people with mental health conditions, and those with physical disabilities. A named registered manager and a nominated individual are confirmed as being in post. The honest limitation of this report is that the published inspection text contains almost no specific detail: no direct observations, no resident or family quotes, and no descriptions of what inspectors actually saw. A Good rating is meaningful, but without knowing what underpinned it, you cannot rely on it alone to make your decision. On a visit, ask to see last week's actual staffing rota (not a template), find out how many staff are on overnight for 20 residents, and spend time in communal areas observing whether staff interact with your parent's potential future neighbours at an unhurried pace. The answers to those questions will tell you more than any rating.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Highgrove House Residential & Dementia Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Highgrove House Residential & Dementia Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets careful attention in Worthing
Compassionate Care in Worthing at Highgrove House Residential Care Home
Finding the right care takes more than ticking boxes — it's about discovering where your loved one will truly thrive. Highgrove House Residential Care Home in Worthing creates an environment where residents find both companionship and individualised support. This South East care home brings together thoughtful attention with a warm, welcoming atmosphere that families notice from their first visit.
Who they care for
Highgrove House provides residential care for adults over 65, including those living with dementia, mental health conditions, or physical disabilities.
For residents with dementia, the team brings experience in creating structure and familiarity while respecting each person's unique needs and preferences.
“Sometimes the smallest details — a staff member remembering how someone likes their tea, or a quiet chat in the garden — show you've found somewhere special.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Highgrove House was rated Good across all five inspection domains, which is a positive baseline, but the published report contains very little specific detail, so most scores sit in the mid-range reflecting a genuine lack of evidence rather than a confirmed weakness.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors often comment on the genuine warmth they feel at Highgrove House. There's a friendly atmosphere throughout the home that helps residents feel they belong, with plenty of chances to join in and make connections with others.
What inspectors have recorded
Staff at Highgrove House pay close attention to what each resident needs and wants. They respond quickly when help is needed and work to understand individual preferences, making sure care feels personal rather than routine.
How it sits against good practice
Sometimes the smallest details — a staff member remembering how someone likes their tea, or a quiet chat in the garden — show you've found somewhere special.
Worth a visit
Highgrove House Residential Care Home, at 32-34 Winchester Road in Worthing, was rated Good across all five inspection domains at its last full inspection in February 2021. A monitoring review in July 2023 found no evidence to reduce that rating. The home is a small, 20-bed service registered to care for people living with dementia, older adults, people with mental health conditions, and those with physical disabilities. A named registered manager and a nominated individual are confirmed as being in post. The honest limitation of this report is that the published inspection text contains almost no specific detail: no direct observations, no resident or family quotes, and no descriptions of what inspectors actually saw. A Good rating is meaningful, but without knowing what underpinned it, you cannot rely on it alone to make your decision. On a visit, ask to see last week's actual staffing rota (not a template), find out how many staff are on overnight for 20 residents, and spend time in communal areas observing whether staff interact with your parent's potential future neighbours at an unhurried pace. The answers to those questions will tell you more than any rating.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Highgrove House Residential & Dementia Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Highgrove House Residential & Dementia Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets careful attention in Worthing
Compassionate Care in Worthing at Highgrove House Residential Care Home
Finding the right care takes more than ticking boxes — it's about discovering where your loved one will truly thrive. Highgrove House Residential Care Home in Worthing creates an environment where residents find both companionship and individualised support. This South East care home brings together thoughtful attention with a warm, welcoming atmosphere that families notice from their first visit.
Who they care for
Highgrove House provides residential care for adults over 65, including those living with dementia, mental health conditions, or physical disabilities.
For residents with dementia, the team brings experience in creating structure and familiarity while respecting each person's unique needs and preferences.
Management & ethos
Staff at Highgrove House pay close attention to what each resident needs and wants. They respond quickly when help is needed and work to understand individual preferences, making sure care feels personal rather than routine.
The home & environment
The home maintains its communal spaces and garden areas well, giving residents comfortable places to spend time. Daily activities keep everyone engaged, with something happening each day for those who want to take part.
“Sometimes the smallest details — a staff member remembering how someone likes their tea, or a quiet chat in the garden — show you've found somewhere special.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
