Dementia Care Home

Griffiths House

Cote House Lane, Bristol, Avon, BS9 3UW

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
74/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds49
  • SpecialismsCaring for adults over 65 yrs, Dementia
  • Last inspected2019-08-22

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement75
  • Food quality50
  • Healthcare55
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2019-08-22

  • Is this home safe?

    Good
    The inspection awarded a Good rating for safety at Katherine House Rest Home. This covers staffing levels, medicines management, safeguarding, and infection control across a 49-bed home specialising in dementia care. The available report text does not provide specific observations, staffing numbers, or incident data, so the Good rating reflects the inspector's overall judgement rather than a body of detailed published evidence. A monitoring review in July 2023 did not find reason to reassess this rating. No concerns or requirements for improvement were recorded in the safety domain.
    Verified by inspector
  • Is the care effective?

    Good
    The inspection awarded a Good rating for effectiveness, which covers how well staff are trained, whether care plans are up to date and individually tailored, how healthcare is managed including medicines and GP access, and whether nutritional needs are properly understood. Katherine House Rest Home carries a dementia specialism, which means inspectors would have looked specifically at whether staff have appropriate training for this client group. The available report text does not provide specifics on training content, care plan review schedules, or food quality observations. The Good rating indicates standards were met without significant concern.
    Verified by inspector
  • Is this home caring?

    Good
    The inspection awarded a Good rating for caring, which covers the warmth and kindness of staff interactions, whether your parent's dignity and privacy are respected, and whether their independence is supported rather than removed for the sake of efficiency. Katherine House Rest Home's Good caring rating indicates inspectors observed or found evidence of respectful, compassionate care. The available report text does not include direct inspector observations, resident quotes, or family feedback to illustrate what this looked like in practice. No concerns about dignity or respect were recorded.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Outstanding
    The inspection awarded an Outstanding rating for Responsiveness — the highest possible rating, and the most significant finding in this report. Outstanding in this domain means inspectors found exceptional evidence that the home treats your parent as an individual, not a category. This typically requires evidence of tailored activity programmes, meaningful one-to-one engagement, strong family involvement, and compassionate, personalised end-of-life care. Katherine House Rest Home is one of a small minority of homes to achieve Outstanding in this domain. The available report text does not reproduce the specific evidence that underpinned this rating, but the rating itself carries significant weight.
    Verified by inspector
  • Is the home well-led?

    Good
    The inspection awarded a Good rating for Well-led at Katherine House Rest Home. The home is operated by The Cote Charity, a not-for-profit organisation, and has a named Registered Manager (Mrs Leanne Jane Thorne) and a Nominated Individual (Mrs Caroline Duckworth), indicating a clear governance structure. Good in Well-led means inspectors were satisfied that the home had appropriate oversight, that staff were supported, and that a culture of accountability was present. The available report text does not include observations of management in practice, staff feedback, or specific governance examples.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home specialises in dementia care alongside general residential support for adults over 65. This dual focus means they're equipped to support residents as their needs change over time. For those living with dementia, the home provides structured daily routines and activities designed to engage residents at different stages of their journey. The team understands the importance of familiar patterns and meaningful occupation in dementia care. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

74/ 100

DCC Family Score

Katherine House Rest Home scores in the moderate range because the inspection found sufficient evidence to award Good across most domains and an Outstanding rating for Responsiveness, but the published report text available for analysis contains limited specific observations, direct quotes, or granular detail to push scores higher with confidence.

Homes in South West typically score 68–82.
DCC Recommendation

Worth a visit

Katherine House Rest Home in Westbury-on-Trym, Bristol, is rated Good overall by official inspectors, with an Outstanding rating for Responsiveness — the domain that covers how well your parent will have a real, individual life in the home. The inspection was last carried out in August 2019, with a monitoring review in July 2023 that found no reason to change the ratings. The home is run by The Cote Charity, a not-for-profit organisation, with a named Registered Manager and Nominated Individual providing a clear accountability structure. With 49 beds and a specific focus on dementia and older adults, this is a mid-sized specialist home rather than a large institution. The key limitation of this report is that the full inspection text available for analysis is sparse, meaning it is not possible to verify many important details — such as staffing levels at night, activity provision for individuals who cannot join groups, or how families are kept involved in care decisions. The Outstanding Responsive rating is genuinely significant and should not be dismissed, but you should visit in person and ask pointed questions rather than rely on the rating alone. Specifically, ask to see the daily activity records for someone with advanced dementia, ask how many permanent staff are on the dementia unit after 8pm, and ask when your parent's care plan would next be reviewed and whether you would be invited to contribute. The rating is encouraging; your visit will tell you whether the reality matches it.

The three questions to ask when you visit

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In Their Own Words

How Griffiths House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Griffiths House says about itself

Small Bristol rest home specialising in dementia care for older residents

Katherine House Rest Home – Expert Care in Bristol

Katherine House Rest Home in Bristol provides residential care for people over 65, with particular experience supporting those living with dementia. The home offers a quiet, structured environment where residents can participate in various activities throughout the day. As a smaller care home in the South West, it focuses on creating a calm setting for older adults who need residential support.

Care & specialisms

Who they care for

    The home specialises in dementia care alongside general residential support for adults over 65. This dual focus means they're equipped to support residents as their needs change over time.

    How they describe their dementia care

    For those living with dementia, the home provides structured daily routines and activities designed to engage residents at different stages of their journey. The team understands the importance of familiar patterns and meaningful occupation in dementia care.

    “Katherine House offers a quieter alternative for families looking for dementia-focused residential care in Bristol.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

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    Card Game

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    Memory Box

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    Digital Photoframe

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    Digital Calendar

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