Kingsleigh Care Home – Care UK
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds67
- SpecialismsCaring for adults over 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities
- Last inspected2020-12-12
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about walking in at different times and finding the same thing — residents joining in activities, chatting with staff, or simply looking content. Entertainment and trips seem to be regular fixtures, with people noticing how staff know just how to lift someone's spirits when they're having a tough day. There's something reassuring about hearing families describe feeling genuinely welcomed whenever they visit.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2020-12-12
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the December 2020 inspection. This domain covers the quality of care assessments, care planning, staff training, healthcare access, and nutrition. No specific detail about care plan content, GP access, medication management, or food quality is included in the published report. The home lists dementia as a specialism, which implies staff should have relevant training, but no training records or content are described. The July 2023 monitoring review did not flag any concerns in this area.Is this home caring?
The Caring domain was rated Good at the December 2020 inspection. This domain is the closest official equivalent to what families care most about: whether staff are kind, whether your parent is treated with dignity, and whether interactions feel unhurried and respectful. No inspector observations of specific staff interactions are included in the published report, and there are no resident or family quotes. The rating alone confirms that inspectors assessed this area and found it satisfactory.Is the home responsive?
The Responsive domain was rated Good at the December 2020 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful and varied, and whether the home responds well to complaints and changing needs. No specific activity programmes, individual engagement examples, or complaint-handling details are described in the published report. The home serves a wide range of needs including dementia, learning disabilities, physical disabilities, and mental health conditions, which makes individual tailoring particularly important.Is the home well-led?
The Well-led domain was rated Good at the December 2020 inspection, improved from a previous Requires Improvement rating. A named registered manager, Mrs Kelly Kelleher, is in post, and a nominated individual, Ms Rachel Louise Harvey, is recorded. The home is operated by Care UK Community Partnerships Ltd, a large national provider. No specific detail about management visibility, staff culture, governance processes, or how the home handles complaints is included in the published report. The improvement in this domain from Requires Improvement is the strongest specific signal available.
Source: CQC inspection report →
What the evidence base says
The home supports people living with dementia alongside those with learning disabilities, mental health conditions and physical disabilities. This mix of specialisms means staff work with quite complex needs. For those living with dementia, families mention seeing their relatives engaged in activities and seeming content in their surroundings. Staff appear skilled at reading mood changes and knowing how to provide comfort during difficult moments. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Kingsleigh holds a Good rating across all five inspection domains, improved from Requires Improvement, which is a meaningful step forward. However, the published inspection text contains very little specific detail, so scores reflect the rating improvement and confirmed Good status rather than direct observations or testimony.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about walking in at different times and finding the same thing — residents joining in activities, chatting with staff, or simply looking content. Entertainment and trips seem to be regular fixtures, with people noticing how staff know just how to lift someone's spirits when they're having a tough day. There's something reassuring about hearing families describe feeling genuinely welcomed whenever they visit.
What inspectors have recorded
When families have questions or need updates, they describe getting helpful responses quickly. Staff come across as approachable and emotionally in tune with residents, creating an atmosphere where families feel comfortable being involved in daily life. The personal touches — like those handmade birthday cakes — suggest a team that pays attention to what makes each person tick.
How it sits against good practice
Sometimes the measure of a place is in the details — a handmade cake, an open-door policy, or simply knowing someone's having a good day.
Worth a visit
Kingsleigh, on Kingfield Road in Woking, was rated Good at its most recent inspection on 1 December 2020, with Good ratings across all five domains: safe, effective, caring, responsive, and well led. This is a meaningful improvement from a previous rating of Requires Improvement, and a July 2023 review found no evidence requiring a reassessment of that rating. The home is run by Care UK Community Partnerships Ltd and has a registered manager in place. It supports up to 67 people and lists dementia, learning disabilities, mental health conditions, and physical disabilities among its specialisms. The main limitation of this report is that the published inspection text contains almost no specific detail about day-to-day life at Kingsleigh. There are no inspector observations of staff interactions, no resident or family quotes, and no information about staffing ratios, food quality, activities, or the physical environment. A Good rating is reassuring, and the improvement trajectory is positive, but you will need to fill in those gaps yourself. Visit at a mealtime, ask to see last week's actual staffing rota rather than a template, and spend time in a communal area watching how staff move and speak with the people who live there. The questions in the checklist below will help you get the specific answers this inspection does not provide.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Kingsleigh Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How Kingsleigh Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where birthday cakes are handmade and every visit feels welcome
Kingsleigh – Expert Care in Woking
Finding the right care takes more than ticking boxes — it's about discovering somewhere that genuinely understands what matters. Kingsleigh in Woking seems to grasp this, with families describing a place where staff remember the small things that make each day better. The home cares for people with dementia, learning disabilities, mental health conditions and physical disabilities, supporting adults over 65.
Who they care for
The home supports people living with dementia alongside those with learning disabilities, mental health conditions and physical disabilities. This mix of specialisms means staff work with quite complex needs.
For those living with dementia, families mention seeing their relatives engaged in activities and seeming content in their surroundings. Staff appear skilled at reading mood changes and knowing how to provide comfort during difficult moments.
“Sometimes the measure of a place is in the details — a handmade cake, an open-door policy, or simply knowing someone's having a good day.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Kingsleigh holds a Good rating across all five inspection domains, improved from Requires Improvement, which is a meaningful step forward. However, the published inspection text contains very little specific detail, so scores reflect the rating improvement and confirmed Good status rather than direct observations or testimony.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about walking in at different times and finding the same thing — residents joining in activities, chatting with staff, or simply looking content. Entertainment and trips seem to be regular fixtures, with people noticing how staff know just how to lift someone's spirits when they're having a tough day. There's something reassuring about hearing families describe feeling genuinely welcomed whenever they visit.
What inspectors have recorded
When families have questions or need updates, they describe getting helpful responses quickly. Staff come across as approachable and emotionally in tune with residents, creating an atmosphere where families feel comfortable being involved in daily life. The personal touches — like those handmade birthday cakes — suggest a team that pays attention to what makes each person tick.
How it sits against good practice
Sometimes the measure of a place is in the details — a handmade cake, an open-door policy, or simply knowing someone's having a good day.
Worth a visit
Kingsleigh, on Kingfield Road in Woking, was rated Good at its most recent inspection on 1 December 2020, with Good ratings across all five domains: safe, effective, caring, responsive, and well led. This is a meaningful improvement from a previous rating of Requires Improvement, and a July 2023 review found no evidence requiring a reassessment of that rating. The home is run by Care UK Community Partnerships Ltd and has a registered manager in place. It supports up to 67 people and lists dementia, learning disabilities, mental health conditions, and physical disabilities among its specialisms. The main limitation of this report is that the published inspection text contains almost no specific detail about day-to-day life at Kingsleigh. There are no inspector observations of staff interactions, no resident or family quotes, and no information about staffing ratios, food quality, activities, or the physical environment. A Good rating is reassuring, and the improvement trajectory is positive, but you will need to fill in those gaps yourself. Visit at a mealtime, ask to see last week's actual staffing rota rather than a template, and spend time in a communal area watching how staff move and speak with the people who live there. The questions in the checklist below will help you get the specific answers this inspection does not provide.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Kingsleigh Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How Kingsleigh Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where birthday cakes are handmade and every visit feels welcome
Kingsleigh – Expert Care in Woking
Finding the right care takes more than ticking boxes — it's about discovering somewhere that genuinely understands what matters. Kingsleigh in Woking seems to grasp this, with families describing a place where staff remember the small things that make each day better. The home cares for people with dementia, learning disabilities, mental health conditions and physical disabilities, supporting adults over 65.
Who they care for
The home supports people living with dementia alongside those with learning disabilities, mental health conditions and physical disabilities. This mix of specialisms means staff work with quite complex needs.
For those living with dementia, families mention seeing their relatives engaged in activities and seeming content in their surroundings. Staff appear skilled at reading mood changes and knowing how to provide comfort during difficult moments.
Management & ethos
When families have questions or need updates, they describe getting helpful responses quickly. Staff come across as approachable and emotionally in tune with residents, creating an atmosphere where families feel comfortable being involved in daily life. The personal touches — like those handmade birthday cakes — suggest a team that pays attention to what makes each person tick.
“Sometimes the measure of a place is in the details — a handmade cake, an open-door policy, or simply knowing someone's having a good day.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
