Nazareth House Hammersmith
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds95
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2022-09-08
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Those who've visited describe carers who show genuine warmth and respect in their daily interactions with residents. The Catholic ethos and chapel facilities create meaningful spiritual support that many residents and their loved ones clearly value.
The eight family priority themes
- Staff warmth72
- Compassion & dignity74
- Cleanliness65
- Activities & engagement62
- Food quality60
- Healthcare58
- Management & leadership74
- Resident happiness68
What inspectors found
Inspected 2022-09-08
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the June 2022 inspection. This domain covers whether care plans are detailed and personalised, whether staff have the right training, whether residents have access to healthcare professionals including GPs, and whether nutrition and hydration needs are being met. The home lists dementia as a specialism, which means inspectors would have looked at whether dementia-specific training and care approaches were in place. No specific detail about training content, GP access arrangements, or care plan examples is available in the published summary.Is this home caring?
The Caring domain was rated Good at the June 2022 inspection. Inspectors assess this domain by observing how staff interact with residents, whether residents are treated with dignity and respect, whether privacy is maintained, and whether residents are supported to be as independent as possible. A Good rating means the inspection team found satisfactory evidence across these areas. No specific observations, such as whether staff used preferred names, whether residents were rushed, or how staff responded to distress, are recorded in the available published summary.Is the home responsive?
The Responsive domain was rated Good at the June 2022 inspection. This domain covers whether the home provides activities and engagement tailored to individual interests, whether residents' complaints are taken seriously, and whether end-of-life care is planned in advance. The home serves a varied population including people over and under 65 and people living with dementia, which requires a range of activity types and approaches. No specific detail about the activity programme, how individual preferences are recorded, or how complaints are handled is available in the published summary.Is the home well-led?
The Well-led domain was rated Good at the June 2022 inspection. This domain assesses whether the home has a clear and stable management structure, whether staff feel supported to raise concerns, whether the home uses data and feedback to improve, and whether governance systems are robust. The home has a named registered manager and a nominated individual recorded in the inspection. The improvement from an overall Requires Improvement rating to Good suggests that leadership made meaningful changes between inspections. No detail about manager tenure, staff survey findings, or specific governance improvements is available in the published summary.
Source: CQC inspection report →
What the evidence base says
The home provides care for adults both under and over 65, including specialist dementia support. They maintain Catholic pastoral services as part of their care approach. While dementia care is listed among their services, specific details about their approach or facilities for residents living with dementia aren't clear from available information. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Nazareth House Hammersmith scores 72 out of 100, reflecting genuine strengths in caring, responsiveness, and leadership, alongside a real gap in safety that was still rated Requires Improvement at the last inspection and has not been re-inspected since.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Those who've visited describe carers who show genuine warmth and respect in their daily interactions with residents. The Catholic ethos and chapel facilities create meaningful spiritual support that many residents and their loved ones clearly value.
What inspectors have recorded
Communication with families appears to work well in routine circumstances, with relatives reporting regular updates about their loved ones. However, the home's response to serious concerns has been deeply troubling — including attempts to undermine a police investigation after a resident was assaulted.
How it sits against good practice
Given the serious nature of past incidents and ongoing regulatory oversight, families considering Nazareth House should request the latest inspection reports and council placement status before visiting.
Worth a visit
Nazareth House Hammersmith, on Hammersmith Road in West London, was rated Good overall at its inspection in June 2022, an improvement on its previous Requires Improvement rating. Inspectors found the home performing well across Effective, Caring, Responsive, and Well-led domains, with a named registered manager in post and governance structures that satisfied inspectors. The home supports 95 residents, including people living with dementia and adults under 65, and is run by Nazareth Care Charitable Trust. The important caveat for your decision is that the Safe domain was still rated Requires Improvement at this inspection, meaning inspectors identified concerns in the areas of staffing, medicines, falls, or infection control that had not been fully resolved. The published report summary does not specify exactly what those concerns were, so you will need to ask the manager directly what triggered the lower Safe rating and what has been done since. The last inspection was in June 2022, now more than two years ago, so conditions may have changed. On your visit, ask about night staffing numbers, agency staff usage, and what specific safety improvements were made after the inspection.
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In Their Own Words
How Nazareth House Hammersmith describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Catholic care home under close monitoring after serious safeguarding breach
Dedicated nursing home Support in London
Nazareth House in Hammersmith faces ongoing regulatory oversight following a serious incident where a resident was assaulted by staff. The Catholic care home, which supports both younger and older adults including those living with dementia, currently operates under monthly monitoring by the council, health commissioners and CQC. While some families speak warmly of the pastoral care and dedicated staff, prospective residents should be aware of the home's recent safeguarding history.
Who they care for
The home provides care for adults both under and over 65, including specialist dementia support. They maintain Catholic pastoral services as part of their care approach.
While dementia care is listed among their services, specific details about their approach or facilities for residents living with dementia aren't clear from available information.
“Given the serious nature of past incidents and ongoing regulatory oversight, families considering Nazareth House should request the latest inspection reports and council placement status before visiting.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Nazareth House Hammersmith scores 72 out of 100, reflecting genuine strengths in caring, responsiveness, and leadership, alongside a real gap in safety that was still rated Requires Improvement at the last inspection and has not been re-inspected since.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Those who've visited describe carers who show genuine warmth and respect in their daily interactions with residents. The Catholic ethos and chapel facilities create meaningful spiritual support that many residents and their loved ones clearly value.
What inspectors have recorded
Communication with families appears to work well in routine circumstances, with relatives reporting regular updates about their loved ones. However, the home's response to serious concerns has been deeply troubling — including attempts to undermine a police investigation after a resident was assaulted.
How it sits against good practice
Given the serious nature of past incidents and ongoing regulatory oversight, families considering Nazareth House should request the latest inspection reports and council placement status before visiting.
Worth a visit
Nazareth House Hammersmith, on Hammersmith Road in West London, was rated Good overall at its inspection in June 2022, an improvement on its previous Requires Improvement rating. Inspectors found the home performing well across Effective, Caring, Responsive, and Well-led domains, with a named registered manager in post and governance structures that satisfied inspectors. The home supports 95 residents, including people living with dementia and adults under 65, and is run by Nazareth Care Charitable Trust. The important caveat for your decision is that the Safe domain was still rated Requires Improvement at this inspection, meaning inspectors identified concerns in the areas of staffing, medicines, falls, or infection control that had not been fully resolved. The published report summary does not specify exactly what those concerns were, so you will need to ask the manager directly what triggered the lower Safe rating and what has been done since. The last inspection was in June 2022, now more than two years ago, so conditions may have changed. On your visit, ask about night staffing numbers, agency staff usage, and what specific safety improvements were made after the inspection.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Nazareth House Hammersmith measures up against the other homes you’re considering. Free account.
In Their Own Words
How Nazareth House Hammersmith describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Catholic care home under close monitoring after serious safeguarding breach
Dedicated nursing home Support in London
Nazareth House in Hammersmith faces ongoing regulatory oversight following a serious incident where a resident was assaulted by staff. The Catholic care home, which supports both younger and older adults including those living with dementia, currently operates under monthly monitoring by the council, health commissioners and CQC. While some families speak warmly of the pastoral care and dedicated staff, prospective residents should be aware of the home's recent safeguarding history.
Who they care for
The home provides care for adults both under and over 65, including specialist dementia support. They maintain Catholic pastoral services as part of their care approach.
While dementia care is listed among their services, specific details about their approach or facilities for residents living with dementia aren't clear from available information.
Management & ethos
Communication with families appears to work well in routine circumstances, with relatives reporting regular updates about their loved ones. However, the home's response to serious concerns has been deeply troubling — including attempts to undermine a police investigation after a resident was assaulted.
The home & environment
The landscaped gardens offer pleasant outdoor spaces where residents can spend time in good weather. Visitors have mentioned the grounds as one of the home's stronger features, providing peaceful settings away from the main building.
“Given the serious nature of past incidents and ongoing regulatory oversight, families considering Nazareth House should request the latest inspection reports and council placement status before visiting.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
