New Lodge Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes, Supported housing
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds45
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2021-08-18
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors describe being greeted warmly by staff, and residents speak of a calm atmosphere throughout the home. The communal areas feel light and airy, and people mention forming friendships with other residents through shared activities and social time together.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality60
- Healthcare65
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2021-08-18
Is this home safe?
Is the care effective?
Rowntree Lodge received a Good rating for Effective at its June 2021 inspection. This domain covers training, care planning, access to healthcare professionals, and food quality. The home lists dementia as a specialism, which implies staff should hold relevant training. The published summary does not include specific observations about dementia training content, care plan review processes, GP access arrangements, or mealtimes.Is this home caring?
Rowntree Lodge received a Good rating for Caring at its June 2021 inspection. This domain reflects how staff interact with the people in their care, including warmth, dignity, respect, and support for independence. The published summary records no specific inspector observations, resident quotes, or relative feedback about staff interactions. The rating itself indicates inspectors did not identify concerns, but the evidence behind it is not visible in the published text.Is the home responsive?
Rowntree Lodge received a Good rating for Responsive at its June 2021 inspection. This domain covers how well the home tailors its provision to individual needs, including activities, engagement, and end-of-life care. The home supports people with a wide range of needs including dementia, mental health conditions, and physical disabilities, which means activity provision needs to be genuinely varied and individually adapted. The published summary contains no detail about the activities programme, one-to-one engagement, or end-of-life planning.Is the home well-led?
Rowntree Lodge received a Good rating for Well-led at its June 2021 inspection. The home is run by Joseph Rowntree Housing Trust, a well-established housing and care provider. A named registered manager, Mrs Lucy Emma Atkinson, and a nominated individual, Mr Phillip James William Hopkins, are both recorded. The published summary does not include detail about management visibility, staff culture, governance processes, or how the home responds to concerns and complaints.
Source: CQC inspection report →
What the evidence base says
New Lodge cares for both younger and older adults with various needs, including dementia, mental health conditions, physical disabilities, and sensory impairments. For residents living with dementia, the home's secure perimeter and door access systems provide safety while the structured activities help maintain social connections. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Rowntree Lodge (registered as New Lodge) received a Good rating across all five domains at its June 2021 inspection, but the published report contains limited specific detail, so scores reflect a solid baseline rather than rich evidential depth.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Visitors describe being greeted warmly by staff, and residents speak of a calm atmosphere throughout the home. The communal areas feel light and airy, and people mention forming friendships with other residents through shared activities and social time together.
What inspectors have recorded
The core care team are described as caring and attentive to residents' needs. However, some concerns have been raised about agency staff not always having the right training, and there have been questions about how resident feedback is handled.
How it sits against good practice
If you're considering New Lodge for someone you care about, visiting in person will give you the best sense of whether it feels right.
Worth a visit
Rowntree Lodge, registered as New Lodge and run by Joseph Rowntree Housing Trust in York, was rated Good across all five inspection domains at its June 2021 inspection. The home supports a broad range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment across 45 beds. A formal leadership structure with a named registered manager and nominated individual was confirmed. A subsequent data review in July 2023 found no evidence requiring a change to the rating. The main limitation here is that the published inspection summary contains very little specific detail about what inspectors actually observed. You cannot tell from this report alone how warm the staff are in practice, what mealtimes look like, how the environment is adapted for dementia, or what happens on a night shift. The Good rating is a reassuring baseline, but it is now over three years old. Before making a decision, visit in person and ask the manager directly about night staffing numbers, how families are kept informed, and what one-to-one activity looks like for someone who cannot join a group.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how New Lodge Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How New Lodge Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Friendly staff and pleasant grounds in York's sheltered community
New Lodge – Your Trusted residential home,supported housing
Families visiting New Lodge in York often comment on the warm welcome they receive from staff and the well-kept outdoor spaces. The home provides care for adults of all ages, including those living with dementia, mental health conditions, and physical disabilities. With sheltered apartments featuring kitchenettes and various communal spaces, residents have opportunities to maintain some independence while receiving support.
Who they care for
New Lodge cares for both younger and older adults with various needs, including dementia, mental health conditions, physical disabilities, and sensory impairments.
For residents living with dementia, the home's secure perimeter and door access systems provide safety while the structured activities help maintain social connections.
“If you're considering New Lodge for someone you care about, visiting in person will give you the best sense of whether it feels right.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Rowntree Lodge (registered as New Lodge) received a Good rating across all five domains at its June 2021 inspection, but the published report contains limited specific detail, so scores reflect a solid baseline rather than rich evidential depth.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Visitors describe being greeted warmly by staff, and residents speak of a calm atmosphere throughout the home. The communal areas feel light and airy, and people mention forming friendships with other residents through shared activities and social time together.
What inspectors have recorded
The core care team are described as caring and attentive to residents' needs. However, some concerns have been raised about agency staff not always having the right training, and there have been questions about how resident feedback is handled.
How it sits against good practice
If you're considering New Lodge for someone you care about, visiting in person will give you the best sense of whether it feels right.
Worth a visit
Rowntree Lodge, registered as New Lodge and run by Joseph Rowntree Housing Trust in York, was rated Good across all five inspection domains at its June 2021 inspection. The home supports a broad range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment across 45 beds. A formal leadership structure with a named registered manager and nominated individual was confirmed. A subsequent data review in July 2023 found no evidence requiring a change to the rating. The main limitation here is that the published inspection summary contains very little specific detail about what inspectors actually observed. You cannot tell from this report alone how warm the staff are in practice, what mealtimes look like, how the environment is adapted for dementia, or what happens on a night shift. The Good rating is a reassuring baseline, but it is now over three years old. Before making a decision, visit in person and ask the manager directly about night staffing numbers, how families are kept informed, and what one-to-one activity looks like for someone who cannot join a group.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how New Lodge Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How New Lodge Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Friendly staff and pleasant grounds in York's sheltered community
New Lodge – Your Trusted residential home,supported housing
Families visiting New Lodge in York often comment on the warm welcome they receive from staff and the well-kept outdoor spaces. The home provides care for adults of all ages, including those living with dementia, mental health conditions, and physical disabilities. With sheltered apartments featuring kitchenettes and various communal spaces, residents have opportunities to maintain some independence while receiving support.
Who they care for
New Lodge cares for both younger and older adults with various needs, including dementia, mental health conditions, physical disabilities, and sensory impairments.
For residents living with dementia, the home's secure perimeter and door access systems provide safety while the structured activities help maintain social connections.
Management & ethos
The core care team are described as caring and attentive to residents' needs. However, some concerns have been raised about agency staff not always having the right training, and there have been questions about how resident feedback is handled.
The home & environment
The outdoor spaces at New Lodge include several seating areas where residents can enjoy fresh air and gardens. Inside, there's a garden room, activity room, and TV lounge for different interests. The apartments themselves are spacious with kitchenettes that allow residents to make drinks and snacks for visitors.
“If you're considering New Lodge for someone you care about, visiting in person will give you the best sense of whether it feels right.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
