OSJCT Watersmead

What families say

Visitors often notice how engaged residents seem here, initiating conversations and participating in musical events. The approach to care feels personal rather than institutional, with staff taking time to understand what matters to each resident.

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership74
• Resident happiness68

What inspectors found

Inspected 2020-01-16

• Is this home safe?

  Good
  The Safe domain was rated Good at the December 2019 inspection, representing an improvement from the previous Requires Improvement rating. This suggests inspectors found the home had made meaningful progress on the issues identified previously. However, the published text does not include specific observations about staffing levels, medicines management, falls recording, or infection control practices at this home. The home accommodates up to 50 people, including those living with dementia and physical disabilities, both of which carry specific safety considerations. Without more detail in the available text, it is not possible to describe exactly what inspectors observed.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good, covering training, care planning, healthcare access, and nutritional care. This is an improvement from the previous inspection. Dementia is listed as a specialism, which means inspectors would have looked at whether staff have appropriate training and whether care plans reflect the specific needs of people living with dementia. No specific training completion rates, care plan examples, or observations about mealtimes are recorded in the available published text. The named registered manager was in post at the time, and a Good Effective rating typically requires evidence that the manager is supporting staff development.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good. In inspection practice, this domain is assessed through direct observation of staff interactions, conversations with residents and relatives, and review of how dignity and privacy are maintained. The published text for this home does not include specific quotes from residents or relatives, nor does it describe particular interactions that inspectors observed. The improvement from Requires Improvement suggests inspectors found real progress in the quality of human interaction since the previous visit. No information is available about whether preferred names are used, whether residents are rushed, or how staff respond to distress.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good
  The Responsive domain was rated Good, covering activities, individual engagement, and responsiveness to complaints. This domain is where inspectors look at whether the people living in the home have a life that reflects who they are, not just whether their physical needs are met. No specific activities, scheduled programmes, or examples of individual engagement are described in the available published text. The home supports people with dementia and physical disabilities, which means activity provision needs to be adapted to very different levels of ability and mobility. No information about outdoor access, one-to-one engagement, or how the home handles complaints is available.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good, which is the domain most directly linked to the home's trajectory and culture. A named registered manager, Alison Elizabeth Stenning, was in post at the time of inspection, alongside a nominated individual, James Norman Robson. The improvement from Requires Improvement to Good across all domains suggests the leadership team at the time of inspection had driven meaningful change. The home is operated by The Orders of St. John Care Trust, a not-for-profit organisation with a long history in care. No specific details about staff culture, governance systems, or how the manager engages with residents and families are available in the published text.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The home welcomes adults of all ages who need support with dementia or physical disabilities. This means they're experienced with the different challenges younger people with dementia face, as well as those affecting older residents. For residents with dementia, the team focuses on maintaining dignity and choice in daily routines. The memory garden provides a safe outdoor space designed specifically for people living with dementia. All areas worth probing directly during a visit.