Pax Hill Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds98
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2018-12-14
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The nursing teams across Windsor, AMF and Montgomery wards have earned families' trust through their consistent, compassionate approach. People talk about staff who've been here for years, building real relationships with residents and understanding each person's unique needs. One resident chose to stay for twelve years — a testament to the sustained quality of life the home provides.
The eight family priority themes
- Staff warmth72
- Compassion & dignity74
- Cleanliness70
- Activities & engagement85
- Food quality60
- Healthcare72
- Management & leadership74
- Resident happiness72
What inspectors found
Inspected 2018-12-14
Is this home safe?
Is the care effective?
Effective was rated Good at the November 2018 inspection. This domain covers whether staff have the right training, whether care plans are detailed and kept up to date, whether people get access to healthcare professionals, and whether nutrition and hydration are well managed. Dementia is listed as a specialism, so inspectors would have looked for evidence of dementia-specific training as part of the Effective assessment. The published summary does not include specific detail about GP visiting patterns, training content, or how frequently care plans are reviewed. A Good rating here means these components were found to be in place.Is this home caring?
Caring was rated Good at the November 2018 inspection. This domain covers whether staff are kind and compassionate, whether people's dignity and privacy are respected, and whether individuals are supported to maintain independence. A Good rating means inspectors found positive evidence in all three areas. The published inspection summary does not include direct quotes from residents or relatives, nor specific observations such as staff knocking before entering rooms or using preferred names. The Good rating nonetheless indicates that the broad picture of care interactions satisfied inspectors.Is the home responsive?
Responsive was rated Outstanding at the November 2018 inspection. This is the highest rating available and requires inspectors to find strong, specific evidence that the home goes beyond standard practice in tailoring care and activities to individuals. For a home with dementia, physical disability, and mental health specialisms, an Outstanding Responsive rating indicates that inspectors found genuinely personalised activity provision, care that reflected individual histories and preferences, and likely evidence of meaningful engagement even for people with more advanced conditions. The published summary does not reproduce the specific examples that evidenced the Outstanding rating, but the rating itself is the most informative single data point in the inspection.Is the home well-led?
Well-led was rated Good at the November 2018 inspection. The home has a named registered manager, Mrs Wendy Dunford, and a nominated individual, Mr Daanish Zaki, from the operating organisation Danaz Healthcare Limited. A Good Well-led rating means inspectors found functioning governance, a culture where staff could raise concerns, and accountability systems in place. The improvement from a previous Requires Improvement rating across the whole inspection suggests that leadership responded effectively to earlier concerns. The published summary does not include specific examples of governance practice, staff feedback culture, or how the manager is known to and by residents.
Source: CQC inspection report →
What the evidence base says
The home provides specialist care for younger adults under 65 and older residents, including those living with dementia, mental health conditions and physical disabilities. Their experienced teams work across different care needs, from supporting day-to-day living to providing skilled end-of-life care. For residents living with dementia, the long-serving staff bring years of experience in creating a supportive environment. The team understands the importance of consistency and familiar faces in dementia care. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Pax Hill Nursing Home scores well overall, lifted by an Outstanding rating for responsiveness, meaning inspectors found genuinely strong evidence that people have a life here. Scores in food, cleanliness, and some safety areas are cautious because the inspection text available does not include the detailed observations that would justify higher confidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
The nursing teams across Windsor, AMF and Montgomery wards have earned families' trust through their consistent, compassionate approach. People talk about staff who've been here for years, building real relationships with residents and understanding each person's unique needs. One resident chose to stay for twelve years — a testament to the sustained quality of life the home provides.
What inspectors have recorded
The home works closely with external healthcare providers, particularly The Wilson Practice, to ensure residents receive seamless medical care. While families appreciate this joined-up approach and the staff's willingness to discuss any concerns, some have found they needed to be proactive about understanding funding options — the home could be clearer upfront about available financial support like Continuing Healthcare and Funded Nursing Care.
How it sits against good practice
If you're looking for skilled nursing care in Farnham, particularly during life's most challenging transitions, it's worth having a conversation with the team about how they can support your family.
Worth a visit
Pax Hill Nursing Home, on the Farnham border of Surrey and Hampshire, was rated Good overall at its last inspection in November 2018, with an Outstanding rating for how well it responds to the individual needs of the people who live there. That Outstanding rating is significant: inspectors only award it when they find strong, specific evidence that a home genuinely tailors care and activities to each person rather than running a one-size approach. The home had previously been rated Requires Improvement, so this inspection represented a meaningful step forward across all five domains. The honest caution for you is that this inspection is now more than six years old, and a review carried out in July 2023 confirmed no immediate concerns but did not reassess the full rating. A great deal can change in a care home over six years, including management, staffing, and culture. When you visit, ask to see the current staffing rota (not a template, the actual rota from last week) so you can check night cover on a 98-bed site. Ask the manager directly about agency staff usage, because consistency of faces matters enormously for your parent, especially if they are living with dementia. Treat the Outstanding Responsive rating as a promising starting point, not a guarantee of what you will find today.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Pax Hill Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Pax Hill Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Compassionate nursing through life's most difficult transitions
Compassionate Care in Farnham at Pax Hill Nursing Home
When families face the hardest moments — whether supporting a loved one through their final days or finding the right long-term care — they need somewhere that combines clinical expertise with genuine compassion. Pax Hill Nursing Home in Farnham brings together experienced nursing teams who understand that care goes far beyond medical needs. Families describe finding both professional skill and emotional support here, with staff who've built their careers caring for residents across the home's different specialist units.
Who they care for
The home provides specialist care for younger adults under 65 and older residents, including those living with dementia, mental health conditions and physical disabilities. Their experienced teams work across different care needs, from supporting day-to-day living to providing skilled end-of-life care.
For residents living with dementia, the long-serving staff bring years of experience in creating a supportive environment. The team understands the importance of consistency and familiar faces in dementia care.
“If you're looking for skilled nursing care in Farnham, particularly during life's most challenging transitions, it's worth having a conversation with the team about how they can support your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Pax Hill Nursing Home scores well overall, lifted by an Outstanding rating for responsiveness, meaning inspectors found genuinely strong evidence that people have a life here. Scores in food, cleanliness, and some safety areas are cautious because the inspection text available does not include the detailed observations that would justify higher confidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
The nursing teams across Windsor, AMF and Montgomery wards have earned families' trust through their consistent, compassionate approach. People talk about staff who've been here for years, building real relationships with residents and understanding each person's unique needs. One resident chose to stay for twelve years — a testament to the sustained quality of life the home provides.
What inspectors have recorded
The home works closely with external healthcare providers, particularly The Wilson Practice, to ensure residents receive seamless medical care. While families appreciate this joined-up approach and the staff's willingness to discuss any concerns, some have found they needed to be proactive about understanding funding options — the home could be clearer upfront about available financial support like Continuing Healthcare and Funded Nursing Care.
How it sits against good practice
If you're looking for skilled nursing care in Farnham, particularly during life's most challenging transitions, it's worth having a conversation with the team about how they can support your family.
Worth a visit
Pax Hill Nursing Home, on the Farnham border of Surrey and Hampshire, was rated Good overall at its last inspection in November 2018, with an Outstanding rating for how well it responds to the individual needs of the people who live there. That Outstanding rating is significant: inspectors only award it when they find strong, specific evidence that a home genuinely tailors care and activities to each person rather than running a one-size approach. The home had previously been rated Requires Improvement, so this inspection represented a meaningful step forward across all five domains. The honest caution for you is that this inspection is now more than six years old, and a review carried out in July 2023 confirmed no immediate concerns but did not reassess the full rating. A great deal can change in a care home over six years, including management, staffing, and culture. When you visit, ask to see the current staffing rota (not a template, the actual rota from last week) so you can check night cover on a 98-bed site. Ask the manager directly about agency staff usage, because consistency of faces matters enormously for your parent, especially if they are living with dementia. Treat the Outstanding Responsive rating as a promising starting point, not a guarantee of what you will find today.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Pax Hill Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Pax Hill Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Compassionate nursing through life's most difficult transitions
Compassionate Care in Farnham at Pax Hill Nursing Home
When families face the hardest moments — whether supporting a loved one through their final days or finding the right long-term care — they need somewhere that combines clinical expertise with genuine compassion. Pax Hill Nursing Home in Farnham brings together experienced nursing teams who understand that care goes far beyond medical needs. Families describe finding both professional skill and emotional support here, with staff who've built their careers caring for residents across the home's different specialist units.
Who they care for
The home provides specialist care for younger adults under 65 and older residents, including those living with dementia, mental health conditions and physical disabilities. Their experienced teams work across different care needs, from supporting day-to-day living to providing skilled end-of-life care.
For residents living with dementia, the long-serving staff bring years of experience in creating a supportive environment. The team understands the importance of consistency and familiar faces in dementia care.
Management & ethos
The home works closely with external healthcare providers, particularly The Wilson Practice, to ensure residents receive seamless medical care. While families appreciate this joined-up approach and the staff's willingness to discuss any concerns, some have found they needed to be proactive about understanding funding options — the home could be clearer upfront about available financial support like Continuing Healthcare and Funded Nursing Care.
“If you're looking for skilled nursing care in Farnham, particularly during life's most challenging transitions, it's worth having a conversation with the team about how they can support your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
