Queens Meadow Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes, Rehabilitation (illness/injury)
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds59
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2022-08-27
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families visiting here often comment on seeing their loved ones looking content and well-cared for. The staff seem to understand that small moments of connection matter, taking time to engage with residents throughout the day.
The eight family priority themes
- Staff warmth70
- Compassion & dignity72
- Cleanliness65
- Activities & engagement60
- Food quality55
- Healthcare60
- Management & leadership74
- Resident happiness68
What inspectors found
Inspected 2022-08-27
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the June 2022 inspection. This domain covers how the home assesses people's needs, writes and reviews care plans, supports residents' health through GP and specialist access, and equips staff with the right training. The home specialises in dementia care, which means inspectors would have looked for evidence of dementia-specific training and appropriate care planning. The published summary does not include specific detail about training content, care plan quality, or GP access arrangements.Is this home caring?
The Caring domain was rated Good at the June 2022 inspection. This domain covers how staff treat the people in their care, including warmth, dignity, privacy, and whether residents are supported to maintain their independence. A Good rating here means inspectors were satisfied with what they observed and heard during their visit. The published summary does not include specific observations or quotes from residents or families about how care was experienced.Is the home responsive?
The Responsive domain was rated Good at the June 2022 inspection. This domain covers whether the home provides activities and engagement that are meaningful and tailored to individuals, whether it responds to complaints, and whether it supports people's individuality including at the end of life. The home's dementia specialism means inspectors would have looked for evidence that activities are adapted for people who may not be able to join group sessions. The published summary does not include specific examples of activities offered or how the home approaches individual engagement.Is the home well-led?
The Well-led domain was rated Good at the June 2022 inspection, and the home improved from a previous overall rating of Requires Improvement, which suggests leadership has driven positive change. There is a named registered manager, Miss Rachael Smith, and a named nominated individual, Mrs Mandy Vernon, indicating a structured governance arrangement. The published summary does not provide detail about how long the manager has been in post, how staff are supported, or how the home monitors and responds to quality data. The Safety domain remains at Requires Improvement, which means the leadership team has more to do.
Source: CQC inspection report →
What the evidence base says
The home provides specialist dementia care and supports adults over 65. They have dedicated dementia care facilities on the first floor. With specific dementia care rooms and staff who understand the importance of maintaining routines and connections, the home creates an environment where residents with dementia can feel secure. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Queens Meadow Care Home scores 72 out of 100, reflecting genuine strengths in how staff treat people and how the home is led, offset by an ongoing Requires Improvement rating for safety that families should take seriously before making a decision.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families visiting here often comment on seeing their loved ones looking content and well-cared for. The staff seem to understand that small moments of connection matter, taking time to engage with residents throughout the day.
What inspectors have recorded
The management team maintains an open-door approach that families appreciate. When questions or concerns arise, families find the leadership approachable and willing to listen.
How it sits against good practice
If you'd like to see how Queens Meadow approaches dementia care firsthand, arranging a visit can help you get a feel for whether it might be the right place for your family.
Worth a visit
Queens Meadow Care Home, on Stockton Road in Hartlepool, was rated Good overall at its most recent inspection in June 2022, an improvement from its previous rating of Requires Improvement. Inspectors rated the home Good in four of five domains: Effective, Caring, Responsive, and Well-led. The home is registered to support up to 59 people and specialises in dementia care and care for adults over 65. The registered manager and nominated individual are both named, which points to a stable leadership structure. The most important issue for you to explore before choosing this home is the Requires Improvement rating for Safety, which has not been explained in detail in the published summary available here. Safety covers staffing levels, medicines management, infection control, and how the home manages risk, and it is the area where families consistently tell us they have the greatest concern. The full inspection report, available from the regulator's website, will tell you exactly what the safety concerns were and what the home has done about them since August 2022. On any visit, ask the manager to walk you through what has changed since the inspection, and request to see the current staffing rotas, including overnight shifts.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Queens Meadow Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Queens Meadow Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where staff truly see the person behind the condition
Queens Meadow Care Home – Your Trusted residential home,rehabilitation (illness/injury)
When you're looking for dementia care in Hartlepool, you want to know your loved one will be genuinely cared about, not just cared for. Queens Meadow Care Home focuses on keeping residents engaged and connected, with staff who families describe as committed to making each day meaningful.
Who they care for
The home provides specialist dementia care and supports adults over 65. They have dedicated dementia care facilities on the first floor.
With specific dementia care rooms and staff who understand the importance of maintaining routines and connections, the home creates an environment where residents with dementia can feel secure.
“If you'd like to see how Queens Meadow approaches dementia care firsthand, arranging a visit can help you get a feel for whether it might be the right place for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Queens Meadow Care Home scores 72 out of 100, reflecting genuine strengths in how staff treat people and how the home is led, offset by an ongoing Requires Improvement rating for safety that families should take seriously before making a decision.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families visiting here often comment on seeing their loved ones looking content and well-cared for. The staff seem to understand that small moments of connection matter, taking time to engage with residents throughout the day.
What inspectors have recorded
The management team maintains an open-door approach that families appreciate. When questions or concerns arise, families find the leadership approachable and willing to listen.
How it sits against good practice
If you'd like to see how Queens Meadow approaches dementia care firsthand, arranging a visit can help you get a feel for whether it might be the right place for your family.
Worth a visit
Queens Meadow Care Home, on Stockton Road in Hartlepool, was rated Good overall at its most recent inspection in June 2022, an improvement from its previous rating of Requires Improvement. Inspectors rated the home Good in four of five domains: Effective, Caring, Responsive, and Well-led. The home is registered to support up to 59 people and specialises in dementia care and care for adults over 65. The registered manager and nominated individual are both named, which points to a stable leadership structure. The most important issue for you to explore before choosing this home is the Requires Improvement rating for Safety, which has not been explained in detail in the published summary available here. Safety covers staffing levels, medicines management, infection control, and how the home manages risk, and it is the area where families consistently tell us they have the greatest concern. The full inspection report, available from the regulator's website, will tell you exactly what the safety concerns were and what the home has done about them since August 2022. On any visit, ask the manager to walk you through what has changed since the inspection, and request to see the current staffing rotas, including overnight shifts.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Queens Meadow Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Queens Meadow Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where staff truly see the person behind the condition
Queens Meadow Care Home – Your Trusted residential home,rehabilitation (illness/injury)
When you're looking for dementia care in Hartlepool, you want to know your loved one will be genuinely cared about, not just cared for. Queens Meadow Care Home focuses on keeping residents engaged and connected, with staff who families describe as committed to making each day meaningful.
Who they care for
The home provides specialist dementia care and supports adults over 65. They have dedicated dementia care facilities on the first floor.
With specific dementia care rooms and staff who understand the importance of maintaining routines and connections, the home creates an environment where residents with dementia can feel secure.
Management & ethos
The management team maintains an open-door approach that families appreciate. When questions or concerns arise, families find the leadership approachable and willing to listen.
The home & environment
The home features thoughtful decorative touches that families say add warmth to the environment. These little details help create a more personal atmosphere for residents.
“If you'd like to see how Queens Meadow approaches dementia care firsthand, arranging a visit can help you get a feel for whether it might be the right place for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
