Riccall House
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds18
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2022-11-05
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership75
- Resident happiness68
What inspectors found
Inspected 2022-11-05
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the October 2022 inspection. This domain covers training, care planning, healthcare access, and nutrition. The published summary does not include specific observations about care plan content, GP access arrangements, dementia training programmes, or how food and dietary needs are managed. No concerns were identified. The improvement from the previous Requires Improvement cycle suggests training and care planning practices were strengthened under the current management.Is this home caring?
The Caring domain was rated Good at the October 2022 inspection. This domain covers staff warmth, dignity, respect, and support for independence. The published summary does not include specific inspector observations about how staff interacted with residents, whether preferred names were used, or how privacy was maintained during personal care. No concerns were raised. A Good rating in this domain indicates inspectors did not find evidence of undignified or disrespectful practice.Is the home responsive?
The Responsive domain was rated Good at the October 2022 inspection. This domain covers activities, individual engagement, complaints handling, and end-of-life care. The published summary does not include specific observations about activity programmes, one-to-one engagement for residents who cannot join groups, or how individual preferences are built into daily routines. No concerns were raised. The Good rating indicates inspectors did not find the home to be unresponsive to residents' needs or preferences.Is the home well-led?
The Well-led domain was rated Good at the October 2022 inspection, improving from a previous Requires Improvement rating. The home is run by named owners, Mrs Gillian Conroy and Mr John Conroy, with a named registered manager, Michelle Louise Douglas. Owner-operated homes of this size often have a more visible and consistent leadership presence than larger corporate-run homes. The published summary does not include specific observations about management culture, staff empowerment, governance systems, or how the home acted on feedback from residents and families.
Source: CQC inspection report →
What the evidence base says
The team specialises in dementia care alongside general support for older adults. They understand the unique challenges families face when a loved one needs specialist memory care. Dementia care here means creating an environment where residents feel secure and valued. The team works to maintain dignity and connection throughout each resident's journey. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Riccall House Care Home scores 72 out of 100, reflecting a genuine and positive improvement from its previous Requires Improvement rating to Good across all five inspection domains. The score is held back by limited specific detail in the published report, meaning several areas that matter to families cannot be fully verified from inspection findings alone.
Homes in Yorkshire & Humberside typically score 68–82.Worth a visit
Riccall House Care Home, a small 18-bed home in Riccall near York specialising in dementia care for adults over 65, was rated Good across all five inspection domains at its assessment in October 2022. This is a meaningful improvement from its previous Requires Improvement rating and reflects genuine progress under the current management team led by owners Mrs Gillian Conroy and Mr John Conroy and registered manager Michelle Louise Douglas. A Good rating in every domain is a positive foundation, particularly for a small home where consistency of care tends to depend heavily on a stable, committed team. The main limitation of this report for families is that the published inspection summary contains very little specific detail about day-to-day life at the home. You cannot verify from the published findings alone what the food is like, how staff respond to distress, what activities are available for your parent, or how many staff work at night. On your visit, ask to see last week's actual staffing rota (not a template) and count how many of those names are permanent staff. Ask the manager directly how dementia training is delivered and how recently staff completed it. Sit in a communal area for 20 minutes and watch whether interactions feel unhurried and personal.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Riccall House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Riccall House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Dementia care with genuine warmth near York
Riccall House Care Home – Expert Care in York
When you're looking for dementia care, the little things matter — how staff greet residents, whether there's genuine warmth in daily interactions. Riccall House Care Home in York focuses on caring for adults over 65, with particular expertise in dementia support.
Who they care for
The team specialises in dementia care alongside general support for older adults. They understand the unique challenges families face when a loved one needs specialist memory care.
Dementia care here means creating an environment where residents feel secure and valued. The team works to maintain dignity and connection throughout each resident's journey.
“If you'd like to see how Riccall House approaches dementia care, arranging a visit could help you get a feel for the place.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Riccall House Care Home scores 72 out of 100, reflecting a genuine and positive improvement from its previous Requires Improvement rating to Good across all five inspection domains. The score is held back by limited specific detail in the published report, meaning several areas that matter to families cannot be fully verified from inspection findings alone.
Homes in Yorkshire & Humberside typically score 68–82.Worth a visit
Riccall House Care Home, a small 18-bed home in Riccall near York specialising in dementia care for adults over 65, was rated Good across all five inspection domains at its assessment in October 2022. This is a meaningful improvement from its previous Requires Improvement rating and reflects genuine progress under the current management team led by owners Mrs Gillian Conroy and Mr John Conroy and registered manager Michelle Louise Douglas. A Good rating in every domain is a positive foundation, particularly for a small home where consistency of care tends to depend heavily on a stable, committed team. The main limitation of this report for families is that the published inspection summary contains very little specific detail about day-to-day life at the home. You cannot verify from the published findings alone what the food is like, how staff respond to distress, what activities are available for your parent, or how many staff work at night. On your visit, ask to see last week's actual staffing rota (not a template) and count how many of those names are permanent staff. Ask the manager directly how dementia training is delivered and how recently staff completed it. Sit in a communal area for 20 minutes and watch whether interactions feel unhurried and personal.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Riccall House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Riccall House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Dementia care with genuine warmth near York
Riccall House Care Home – Expert Care in York
When you're looking for dementia care, the little things matter — how staff greet residents, whether there's genuine warmth in daily interactions. Riccall House Care Home in York focuses on caring for adults over 65, with particular expertise in dementia support.
Who they care for
The team specialises in dementia care alongside general support for older adults. They understand the unique challenges families face when a loved one needs specialist memory care.
Dementia care here means creating an environment where residents feel secure and valued. The team works to maintain dignity and connection throughout each resident's journey.
“If you'd like to see how Riccall House approaches dementia care, arranging a visit could help you get a feel for the place.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
