Who they care for

The home supports younger adults under 65 alongside older people, including those living with dementia and those with physical disabilities.

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Who they care for

• {"_thumbnail_id":"378482","county":"Yorkshire","_county":"field_6984c81707f16","postcode":"BD17 7FF","_postcode":"field_6984c857ad520","headline":"Residential home in Shipley: True Peace of Mind","_headline":"field_6984c8d0ad52b","description":"Shipley Manor Care Home is a care home near Shipley in the Yorkshire & Humberside. Supporting families through end-of-life care while working to improve daily standards","_description":"field_6984c901ad530","gmb_name":"Shipley Manor Care Home","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\nSteel Dr, Salts Mill Rd, Shipley BD17 7FF","_gmb_address":"field_6984c936ad533","gmb_phone":"01274 905672","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"4.0","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Supporting families through end-of-life care while working to improve daily standards","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Retirement home","_gmb_business":"field_69a771cc07ed9","copy_intro":"Families choosing Shipley Manor Care Home in Shipley often speak about the genuine friendliness of staff across every department. This Yorkshire home provides care for people over and under 65 with physical disabilities and dementia. Recent experiences show real strength in supporting families through difficult end-of-life journeys, though some have raised concerns about consistency in daily care routines.","_copy_intro":"field_69a7744107eda","copy_management":"When families raise concerns directly with management, they generally find issues get addressed promptly. The home has shown particular compassion during end-of-life care, working closely with families, GPs and hospitals to ensure residents receive dignified support in their final days.","_copy_management":"field_69a7746a07edd","copy_specialisms":"The home supports younger adults under 65 alongside older people, including those living with dementia and those with physical disabilities.","_copy_specialisms":"field_69a7747507ede","copy_closing":"If you're considering Shipley Manor, visiting at different times might give you the clearest picture of daily life there.","_copy_closing":"field_69a7749607ee0","address_1":"Steel Drive","_address_1":"field_6984c77407f13","town_city":"Shipley","_town_city":"field_6984c78607f15","local_authority":"Bradford","_local_authority":"field_6984c86cad522","cqc_report_date":"2025-10-02T19:33:53Z","_cqc_report_date":"field_6984c87aad523","service_type":"Residential home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-13934004689","_cqc_link":"field_6984c886ad524","sitelink":"https:\/\/www.stmarysgroup.co.uk\/shipley-manor\/","_sitelink":"field_6984c8a6ad528","service_provider":"St Marys Care Services Ltd","_service_provider":"field_6984c8adad529","regional_location":"Yorkshire & Humberside","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/lh3.googleusercontent.com\/p\/AF1QipNXSaqpgdSkULqfZaxl2_BGCC6f_V616jL9chOT","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Shipley+Manor+Care+Home\/@53.8363668,-1.7783525,17z\/data=!3m1!4b1!4m6!3m5!1s0x487be58fcec030d1:0xdd51c02882dd02f8!8m2!3d53.8363668!4d-1.7783525!16s%2Fg%2F11jspzbmq1","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"17.0","_star_rating_count":"field_6984c9aaad53b","copy_what_people_say":"Visitors describe feeling welcomed by approachable staff throughout the home, from carers to kitchen teams. Families particularly value being able to join in activities with their relatives, creating moments of connection during visits.","_copy_what_people_say":"field_69a7744a07edb","copy_dementia_":"Staff support people living with dementia, though some families have noted that the consistency of care can vary as your parent's condition progresses.","_copy_dementia_":"field_69a7748807edf","postcode_relationship":"15414","_postcode_relationship":"field_69bb02cad9442","latitude":"53.836247","_latitude":"field_69875b180a63e","longitude":"-1.778429","_longitude":"field_69875b210a63f","gmb_email":"","_gmb_email":"field_6984c985ad538","copy_facilities":"","_copy_facilities":"field_69a7745807edc","review_data":"[Manager Shipley Manor] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: CQC – overall GOOD and 'OUTSTANDING' in caring. That is the most important category to us. It tells us how we look after residents, relatives and the team. What more can a manager ask than have outstanding care delivered to all | [Pauline Mayho] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My mum has been in Shipley Manor for almost 12 months. She has been cared for well and we have been happy with the care provided. When issues have occured that have given us concern the manager has acted promptly to resolve them. It would be hard to find a care home that doesn\u2019t have any issues but at Shipley Manor we have always felt that we have a voice and any issues we have are taken seriously and acted on in a timely manner. This care home has only been open for a year and the manager goes above and beyond to ensure her staff are the best. All the residents that we have contact with appear happy and settled. | [Angela Kemp] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: I was lucky enough to get my Mum in here last November after a long time of caring at home. It is the best decision I could have made. The home is more like a 5star hotel. All of the staff are so helpful and caring, nothing is too much trouble for them and Mum has settled in well. I am confident with the fact that if I had any concerns they would be met with professionalism, caring and compassion. I love going down there to see Mum and especially joining in with the many activities put on for the residents. There are far too many names to mention but they all know who they are. Keep up the good work all of you. | [Gosia Dudek] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: My experience of Shipley Manor was not satisfactory neither. I was visiting an elderly close family friend. The entrance area looked lovely but his room soon smelled of urine. He was left to sort out his medication, and his deteriorating health was not given enough attention. Even though the staff were pleasant, he often waited a lengthy period of time for his needs to be met. I soon raised my concerns to his family, who did not live locally, but the manager denied them, suggesting that he was not of sound mind and accused the family of being hostile. I would not wish anyone's loved one to finish their life at Shipley Manor. | [Laurie Alder] 3\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Our Mum was a resident at Shipley Manor for 7 months. We had high expectations matching the high prices and we thought we were paying for exceptional care. The building is lovely, very tastefully decorated, but behind this and the fancy cakes the basic personal care is lacking. Many items of clothing were either lost or ruined in the laundry. Most of the staff are brilliant but there are just not enough of them, especially at night which impacts the care the residents receive (we were allowed to stay in the home when Mum was near the end of her life and we were very grateful for that \u2013 we were there for a week so we witnessed the day to day running of the home). As an example, there were delays acquiring urgent medication and we had to pick it up ourselves. When we looked around we received an enthusiastic spiel from the manager but once she had secured our business she became disinterested and quite frankly patronising. I think Mum was happy when she first went into Shipley Manor, but as her dementia progressed and her needs increased they weren\u2019t really met. If you are considering Shipley Manor for a member of your family, check the staffing levels to make sure the care provided will meet your needs. | [Barbara Hiley] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Both my parents have been residents in this lovely care home. My father died last June having been in it several months. His care was exemplary, he was very happy and was loved by all the staff. My mum still lives there aged 97. We are really pleased with the level of care she receives. All staff from the kitchen staff, cleaners and upto the manager are very friendly, approachable and caring. Any issues (which have been very few and minor) were resolved immediately. The level of care is outstanding. | [Kate Nicoll] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Its taken a while to be able to write a review as my mum passed away in August of last year and there have been many barriers to stop me and my family from moving on. Mum had been diagnosed with Vascular Dementia and the last year was very difficult for my family. Mum passed away peacefully at Shipley Manor Care home. I cannot thank Sharon, Tracey and her team enough for the way they cared for my mum and my family. Mum was only there for 6 weeks. Some of you will have had the nightmare of trying to navigate the care system, especially around local authorities. I don't think I would have got through this without this fantastic team. Right from referral to admission to invoicing and subsequent battles with Leeds City Council, this team have helped make every painful step more bearable. Mum lived in Leeds however we chose Shipley Manor above all others. Mum's GP was in Leeds. There were significant delays in the authorities confirming that mum's place at Shipley Manor was permanent (shan't bore you with the details but it's incompetency at its worst). This resulted in a delay in mum's GP details being transferred over. Transfer only happened because one of the team, Tracey, impressed upon the local GP practice that mum's condition was deteriorating at a rate that we hadn't expected and it was important to transfer her over. At that time, we hadn't realised it was a matter of days before mum would leave us. Without this timely intervention, mum would probably have passed away in hospital and in significant distress and discomfort. Mum was admitted to hospital a week before her passing with a chest infection which turned out to be pneumonia. Mum was discharged from the hospital to the care home as the hospital said there was nothing more they could do. Mum arrived back at the care home and was seen very quickly by the GP that is attached to Shipley Manor. This is the point that it was decided to start end of life medication for mum. Medication started on Sunday and mum passed away early hours of the following Thursday morning. My brother travelled from Suffolk and was able to stay with mum throughout this difficult time. I also stayed with mum. My mum was treated with respect and was able to maintain her dignity in both life and death. We were given private time with mum but there were team members in and out on a regular basis checking on mum and us too. I have seen first hand how incredibly talented and passionate this team is. If anyone wants a personal recommendation from me, please get in touch with Sharon at Shipley Manor and I am happy for her to give you my contact details. I am forever grateful to this team of people for helping me get through the worst time of my life. This help continued for many weeks beyond mum's passing. I have stayed in touch with the team and am more than happy to take part in events at the care home. Its such a lovely place to be. | [Lindsey Hill-Mawson] 2\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: 2 stars for the lovely setting and some of the staff, 0 stars for the management and duty of care. My mum was there for a year until we moved her to a smaller much better home. Don\u2019t be deceived by the hotel appearance reception area. My mums room was dusty, unclean and a few times when we visited , there was soiled pads in the bathroom and in her wardrobe, faeces in her bed, and many times no toilet paper available. And trying to find anyone to ask for this basic necessity was near impossible. On the ground floor , there was hardly any staff available. Yes my mum can be difficult, but they just left her to try shower herself, she always had unwashed hair and tried to put shower gel on her face as she thought it was moisturiser. She went out in the sun with it on her face and it burnt badly. Even though she\u2019s diabetic her feet were never checked, they then told us they weren\u2019t allowed to touch them! The final straw was when we checked them and they were disgusting with a fungal infection which needed medical attention. Some of the staff were lovely, just not enough of them and a very defensive manager with a bad attitude. | [Sharon Burton] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Exceptional carers and staff work at Shipley Manor who go above and beyond for those they care for. Residential care is hard and expectations are unrealistic at times but they do an amazing job that others would struggle to do and they always do it with dignity and a smile on their face. Thank you for caring for the lovely residents we have the honour of knowing. | [P Knights] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Beautiful, shiny new building with great facilities, but don\u2019t be deceived, because the warmth, bounce of new carpets and cool fresh scent of plugin air fresheners mask a shockingly poor care home with extremely low standard of care and army of incompetent staff swept up from the job centre. I will never forget the incompetency of junior staff, the arrogance and lack of compassion from the manager. I do hope the CQC do an investigation into how this place is being run, and the lack of skills and competence of their amateur staff. Shambles. I will live the rest of my life regretting ever placing my mother here, witnessing first hand how she was being treated. If your loved one needs care and compassion, look elsewhere. | [123 charliebrown] 1\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: It is hard to not be seduced by the facility itself. It's a spacious modern build with rooms overlooking the canal. Having no experience of assisted living or care etc. we were happy to put my Dad there – no reason to question the care. They had good reviews on their own site. They are too new to have a CQC rating. The staff in general were friendly, the chef was lovely, but after visiting a few times something seemed wrong in my Dad's care. He had cancer and was close to end of life. He was remarkably switched on until the end. His toileting was never taken care of in a satisfactory way (he was left waiting hours and was texting me every day saying how long) which lead to several complications. Staff wanted to help him but there weren't enough of them and it required 2 people. The equipment – chair \/ bed were unsuitable for someone in his condition also lead to medical complications. There were delays in acquiring medication that had been prescribed urgently. The list goes on… I visited one day and his trousers were saturated. I was horrified and remember thinking, if they can't deal with taking someone to the toilet, what will end of life look like? They seemed incredibly short-staffed. When we raised our concerns with the manager the response was defensive, denial and anger. \"It's not true, he's getting confused… \/ we have plenty staff etc. On several occasions we were told that the problem was my Dad for being demanding. We got him out and into somewhere with decades of excellent CQC ratings and where the care was next level. The experienced staff love their work and patients and want the absolute best for them. Everything we had been worrying about was dealt with quickly, efficiently with no fanfare. It is only with hindsight, having now witnessed what proper care looks like, that I had full clarity on the scale of neglect we experienced at Shipley Manor. | [Helen Pomfret] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Can't fault anything at Shipley Manor. Facilities are really modern and clean. Staff are extremely helpful, welcoming and professional and so obviously care about what they do and those they care for. | [Lilian Okwi] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: It's a wonderful place. It's home away from home and I know residents will have a fun filled and fulfilled life. | [David Hoggart] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Lovely home, beautifully presented with very friendly staff team","_review_data":"field_69ca61fad6d61","specialisms":"4","_specialisms":"field_6984c896ad526","specialisms_0_specialism_name":"Caring for adults under 65 yrs","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Dementia","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Caring for adults over 65 yrs","_specialisms_2_specialism_name":"field_69873d768bae1","specialisms_3_specialism_name":"Physical disabilities","_specialisms_3_specialism_name":"field_69873d768bae1","features":"1","_features":"field_6984c9c6ad53e","features_0_featurename":"Friendly\/Welcoming","_features_0_featurename":"field_69873d298bae0","cqcbc_location_id":"1-13934004689","cqcbc_provider_id":"1-11688867503","cqcbc_provider_name":"Shipley Manor Care Home","cqcbc_brand_name":"BRAND North Bay Group","cqcbc_local_authority":"Bradford","cqcbc_address_line1":"Steel Drive","cqcbc_town_city":"Shipley","cqcbc_county":"","cqcbc_region":"Yorkshire & Humberside","cqcbc_postcode":"BD17 7FF","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"01262213108","cqcbc_website":"https:\/\/www.stmarysgroup.co.uk\/shipley-manor\/","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2022-12-16","cqcbc_dormancy":"N","cqcbc_number_of_beds":"66","cqcbc_service_type":"Residential homes","cqcbc_specialisms":"Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Outstanding","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2024-06-20","cqcbc_last_inspection_date":"2024-06-20","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 02:23:14","cqcbc_family_score":"72","cqcbc_score_staff_warmth":"78","cqcbc_score_compassion_dignity":"85","cqcbc_score_resident_happiness":"72","cqcbc_score_cleanliness":"65","cqcbc_score_management_leadership":"70","cqcbc_score_activities_engagement":"65","cqcbc_score_food_quality":"55","cqcbc_score_healthcare":"65","cqcbc_score_explanation":"The Outstanding rating for caring lifts the overall score considerably, reflecting strong evidence of warm, dignified staff interactions. Most other themes score in the mid-range because the published inspection report contains limited specific detail beyond domain-level ratings.","cqcbc_checklist_verified":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"The caring domain was rated Outstanding, which requires inspectors to have found specific, compelling evidence of warm and compassionate staff interactions. This is the strongest verified signal in the report.\",\"source\":\"Inspector assessment, domain rating\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"An Outstanding caring rating requires demonstrated evidence that privacy and dignity are consistently upheld. This is a verified conclusion of the inspection.\",\"source\":\"Inspector assessment, domain rating\"},{\"title\":\"Visible, approachable management\",\"detail\":\"The home is registered with a named manager (Mrs Kirsty Marie Crozier) and a nominated individual, and the well-led domain was rated Good.\",\"source\":\"Registration records, Inspector assessment\"}]","cqcbc_checklist_mentioned":"[{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"The effective domain was rated Good, which suggests care planning meets required standards, but no specific detail about individual care plan content or review frequency is recorded in the published findings.\",\"source\":\"Inspector assessment, domain rating\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"The safe domain was rated Good, indicating inspectors were satisfied with staffing at the time of the assessment, but no specific staffing ratios or shift-by-shift detail is included in the published text.\",\"source\":\"Inspector assessment, domain rating\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"The home is registered to support people living with dementia and the effective domain is rated Good, implying training requirements were met, but no specific dementia training programme or content is described.\",\"source\":\"Inspector assessment, domain rating\"},{\"title\":\"Home learns from incidents\",\"detail\":\"A Good well-led rating suggests governance and learning from incidents are in place, but no specific examples of incident review or improvement actions are recorded.\",\"source\":\"Inspector assessment, domain rating\"},{\"title\":\"Varied activity programme\",\"detail\":\"The responsive domain was rated Good, suggesting activities provision meets required standards, but the report does not describe specific activities, their frequency, or how they are tailored to individuals.\",\"source\":\"Inspector assessment, domain rating\"},{\"title\":\"Good food quality with choice\",\"detail\":\"The effective domain was rated Good. Food quality falls within this domain, but no specific observations about meal choices, dietary support, or resident feedback on food are included in the published text.\",\"source\":\"Inspector assessment, domain rating\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"No specific observations about how staff respond to distress or anxiety are recorded in the published findings. Observe this yourself during a visit, particularly on the dementia unit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Residents not rushed\",\"detail\":\"Not covered in the inspection findings. Watch for the pace of interactions during a visit, particularly at mealtimes and during personal care.\",\"source\":\"Ask the home directly\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"No specific observations about cleanliness or infection control are recorded in the published report. Ask to see the most recent infection control audit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"Not covered in the inspection findings. Ask the manager how the building is adapted for people living with dementia, including signage, lighting, and access to safe walking routes.\",\"source\":\"Ask the home directly\"},{\"title\":\"Families welcomed\",\"detail\":\"Not covered in the published findings. Ask whether there are open visiting hours, how the home communicates with families, and whether families can attend care reviews.\",\"source\":\"Ask the home directly\"},{\"title\":\"End-of-life plans in place\",\"detail\":\"Not covered in the inspection findings. Ask the manager how the home approaches advance care planning and what support is offered to families at end of life.\",\"source\":\"Ask the home directly\"},{\"title\":\"Communication with families\",\"detail\":\"Not covered in the published findings. Ask how the home keeps families informed day-to-day and what happens if your parent's condition changes.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"Not covered in the inspection findings. Ask how often care plans are reviewed and whether families are invited to take part.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"Not covered in the published findings. Ask the manager how many permanent carers are on duty overnight for the 66 beds, and whether agency staff are used on night shifts.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"Not covered in the inspection findings. Ask what proportion of shifts are covered by permanent staff versus agency workers, and whether agency staff are familiar with the people who live here.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"Not covered in the published report. Ask whether your parent would have safe, supported access to outdoor space, and how often people are taken outside.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"Not covered in the inspection findings. Ask what provision exists for your parent if they are unable to participate in group activities, particularly as dementia progresses.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Shipley Manor Care Home, on Steel Drive in Shipley, was assessed in June 2024 and rated Good overall, with an Outstanding rating for caring. That Outstanding rating is significant: inspectors award it only when they find specific, compelling evidence of warmth, compassion, and dignified treatment. The remaining domains, covering safety, effectiveness, responsiveness, and leadership, were all rated Good, suggesting a consistently well-run home with no areas of concern identified at the time of inspection.\n\nThe main limitation of this report is that the published text is brief and contains very little specific detail beyond the domain ratings themselves. There are no direct quotes from people living at the home or their families, no descriptions of specific staff interactions or activities, and no data on staffing ratios or night cover. This means a visit is essential. When you go, pay particular attention to how staff speak to and about your parent, whether the pace of care feels unhurried, and how the environment is adapted for people living with dementia. Ask the manager to show you the actual staffing rota for last week, including night shifts, and to explain what one-to-one support looks like for someone who cannot join group activities.","cqcbc_domain_safe":"{\"found\":\"The safe domain was rated Good at the June 2024 inspection. This means inspectors were satisfied that the home manages risks appropriately, that medicines are handled safely, and that staffing levels were adequate at the time of the visit. The published report does not include specific detail on staffing ratios, night cover arrangements, or agency staff usage. No safeguarding concerns or enforcement actions are recorded.\",\"quotes\":[],\"family_meaning\":\"A Good safety rating provides a reasonable baseline, but for families of people living with dementia it is night-time safety and staffing consistency that matter most. Good Practice research consistently identifies night shifts as the period when safety is most vulnerable, and reliance on agency staff can undermine the continuity that people with dementia need. The published inspection does not tell you how many staff are on overnight for 66 beds, or how often agency workers cover shifts. These are the specific questions you need answered before you make a decision.\",\"evidence_base\":\"The IFF Research and Leeds Beckett rapid evidence review found that night staffing levels and the consistency of staff (permanent versus agency) are among the strongest predictors of safety outcomes for people living with dementia in residential care.\",\"watch_out\":\"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many permanent staff names appear on night shifts compared to agency workers, and ask what the minimum number of staff on duty overnight is for the full 66 beds.\"}","cqcbc_domain_effective":"{\"found\":\"The effective domain was rated Good at the June 2024 inspection. This covers training, care planning, healthcare access, and food. Inspectors were satisfied that staff have the skills and knowledge needed and that care plans meet required standards. The published report does not include specific detail on dementia training content, care plan review frequency, GP access arrangements, or observations about food quality and choice. The home is registered to support people living with dementia, people with physical disabilities, and both younger and older adults.\",\"quotes\":[],\"family_meaning\":\"A Good effective rating tells you that the basics are in place, but it does not tell you whether your parent's care plan will be reviewed regularly and with your input, or whether staff understand the specific way dementia presents for your parent as an individual. Our Good Practice evidence base highlights that care plans should function as living documents, updated frequently and shaped by families, not completed once at admission. Food quality is also a meaningful indicator of genuine care: how a home handles dietary preferences, swallowing difficulties, and the social experience of mealtimes reveals a great deal about its culture. None of this detail is available in the published report, so you will need to ask directly.\",\"evidence_base\":\"The Leeds Beckett rapid evidence review found that care plans which are co-produced with families and reviewed at least quarterly are associated with better outcomes for people living with dementia, including reduced distress and better nutrition.\",\"watch_out\":\"Ask to see a sample care plan (anonymised if needed) and ask specifically how often plans are reviewed, who is invited to take part in those reviews, and what happens to the plan when your parent's needs change. Also ask whether the home has a dietitian involved and how it handles meals for people with swallowing difficulties.\"}","cqcbc_domain_caring":"{\"found\":\"The caring domain was rated Outstanding at the June 2024 inspection. This is the highest possible rating and requires inspectors to find specific, compelling evidence of genuine warmth, respect, and dignity in the way staff treat the people who live at the home. An Outstanding caring rating is awarded to a small minority of homes inspected nationally. The published report does not reproduce the specific observations or quotes that led to this rating, but the rating itself is a strong positive signal. The home supports people with dementia and physical disabilities alongside older and younger adults.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews, and compassionate treatment appears in 55.2%. An Outstanding caring rating directly addresses both of these. What families describe most often in positive reviews is staff who use preferred names, who move without hurry, and who treat the people they support as individuals rather than tasks. The inspection found exactly this level of care. When you visit, you can check this for yourself: watch how staff speak to your parent during a tour, whether they knock before entering rooms, and whether interactions feel warm or transactional.\",\"evidence_base\":\"The IFF Research and Leeds Beckett evidence review identifies non-verbal communication, including tone, pace, eye contact, and physical touch, as equally important as verbal communication for people living with dementia who may have lost fluent speech. Homes rated Outstanding for caring consistently demonstrate staff who adjust their communication style to each individual.\",\"watch_out\":\"During your visit, ask a member of staff to tell you something specific about one of the people who lives there, something beyond their care needs, such as what they enjoy or what their life was like before. Staff who know the people they support as individuals will answer easily and warmly. Staff who cannot are a warning sign regardless of the inspection rating.\"}","cqcbc_domain_responsive":"{\"found\":\"The responsive domain was rated Good at the June 2024 inspection. This domain covers how well the home tailors its care and activities to individual needs, including for people living with dementia, and how it handles complaints. A Good rating means inspectors were satisfied that the home responds to individual needs appropriately. The published report does not describe specific activities, their frequency, or how they are adapted for people at different stages of dementia. Provision for people who cannot join group activities is not mentioned.\",\"quotes\":[],\"family_meaning\":\"A Good responsive rating is encouraging, but for families it is the detail behind the rating that matters most. Our review data shows that 21.4% of positive reviews specifically mention meaningful activities, and Good Practice research is clear that group activities alone are not sufficient for people in the later stages of dementia. One-to-one engagement, including simple household tasks, music, or reminiscence, makes a real difference to wellbeing. The inspection does not tell you whether Shipley Manor offers this kind of individualised support. A visit, ideally at a time when activities are scheduled, is the best way to assess this.\",\"evidence_base\":\"The Leeds Beckett rapid evidence review found that Montessori-based and everyday-task approaches to activity, such as folding laundry, gardening, or simple cooking tasks, produce measurable reductions in agitation and distress for people with moderate to advanced dementia, even when group activities are no longer accessible to them.\",\"watch_out\":\"Ask the activities coordinator to describe what a typical Tuesday looks like for someone who cannot join group sessions due to advanced dementia. If they can give you a specific, individual answer, that is a positive sign. If they describe only group timetables, ask further about one-to-one provision and how it is staffed.\"}","cqcbc_domain_well_led":"{\"found\":\"The well-led domain was rated Good at the June 2024 inspection. The home is run by St Marys Care Services Ltd, with Mrs Kirsty Marie Crozier registered as manager and a nominated individual in post. A Good well-led rating means inspectors were satisfied with governance, accountability, and the culture of the home at the time of the visit. The published report does not include detail on how long the current manager has been in post, staff turnover rates, or how the home handles feedback and complaints.\",\"quotes\":[],\"family_meaning\":\"Leadership stability is one of the strongest predictors of quality over time. Good Practice research consistently finds that homes with a stable, visible manager, one who staff feel comfortable approaching and who families can actually speak to, maintain their quality more reliably than those with frequent management changes. Our review data shows that 23.4% of positive reviews mention management or leadership by name. The inspection confirms a named manager is in post, but you should ask how long she has been there and whether she is regularly present in the building, including at weekends.\",\"evidence_base\":\"The IFF Research and Leeds Beckett evidence review found that leadership stability, including manager tenure and a culture in which staff feel empowered to raise concerns, is one of the most reliable predictors of sustained quality in care homes. Homes where staff feel unable to speak up are significantly more likely to experience quality deterioration.\",\"watch_out\":\"Ask the manager directly how long she has been in her current role, and ask two or three carers (separately, not in front of management) whether they feel comfortable raising concerns. The quality of those answers will tell you more about the culture of the home than any document.\"}","cqcbc_ai_generated_date":"2026-05-07 02:23:14","_dcc_cqc_beds":"66","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-06-13 13:55:07","_dcc_web_scan_blocked":"0","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"1","_dcc_web_fees_info":"0","_dcc_web_activities_programme":"0","_dcc_web_staff_profiles":"1","_dcc_web_photo_gallery":"1","_dcc_web_cqc_link":"1","_dcc_web_dementia_mention_reviews":"1","_dcc_web_scan_updated":"2026-06-13 13:55:11","_dcc_score_p1":"70","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"79","_dcc_score_p5":"60","_dcc_composite_score":"62.55","_dcc_score_band":"good","_dcc_score_updated":"2026-06-13 13:55:11","_seopress_titles_title":"Shipley Manor Care Home – Dementia, Residential, Respite & Nursing Home in Shipley, Yorkshire","_seopress_titles_desc":"If you live near Shipley, Yorkshire, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"The safe domain was rated Good at the June 2024 inspection. This means inspectors were satisfied that the home manages risks appropriately, that medicines are handled safely, and that staffing levels were adequate at the time of the visit. The published report does not include specific detail on staffing ratios, night cover arrangements, or agency staff usage. No safeguarding concerns or enforcement actions are recorded.","cqcbc_safe_family_meaning":"A Good safety rating provides a reasonable baseline, but for families of people living with dementia it is night-time safety and staffing consistency that matter most. Good Practice research consistently identifies night shifts as the period when safety is most vulnerable, and reliance on agency staff can undermine the continuity that people with dementia need. The published inspection does not tell you how many staff are on overnight for 66 beds, or how often agency workers cover shifts. These are the specific questions you need answered before you make a decision.","cqcbc_safe_evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing levels and the consistency of staff (permanent versus agency) are among the strongest predictors of safety outcomes for people living with dementia in residential care.","cqcbc_safe_watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many permanent staff names appear on night shifts compared to agency workers, and ask what the minimum number of staff on duty overnight is for the full 66 beds.","cqcbc_effective_found":"The effective domain was rated Good at the June 2024 inspection. This covers training, care planning, healthcare access, and food. Inspectors were satisfied that staff have the skills and knowledge needed and that care plans meet required standards. The published report does not include specific detail on dementia training content, care plan review frequency, GP access arrangements, or observations about food quality and choice. The home is registered to support people living with dementia, people with physical disabilities, and both younger and older adults.","cqcbc_effective_family_meaning":"A Good effective rating tells you that the basics are in place, but it does not tell you whether your parent's care plan will be reviewed regularly and with your input, or whether staff understand the specific way dementia presents for your parent as an individual. Our Good Practice evidence base highlights that care plans should function as living documents, updated frequently and shaped by families, not completed once at admission. Food quality is also a meaningful indicator of genuine care: how a home handles dietary preferences, swallowing difficulties, and the social experience of mealtimes reveals a great deal about its culture. None of this detail is available in the published report, so you will need to ask directly.","cqcbc_effective_evidence_base":"The Leeds Beckett rapid evidence review found that care plans which are co-produced with families and reviewed at least quarterly are associated with better outcomes for people living with dementia, including reduced distress and better nutrition.","cqcbc_effective_watch_out":"Ask to see a sample care plan (anonymised if needed) and ask specifically how often plans are reviewed, who is invited to take part in those reviews, and what happens to the plan when your parent's needs change. Also ask whether the home has a dietitian involved and how it handles meals for people with swallowing difficulties.","cqcbc_caring_found":"The caring domain was rated Outstanding at the June 2024 inspection. This is the highest possible rating and requires inspectors to find specific, compelling evidence of genuine warmth, respect, and dignity in the way staff treat the people who live at the home. An Outstanding caring rating is awarded to a small minority of homes inspected nationally. The published report does not reproduce the specific observations or quotes that led to this rating, but the rating itself is a strong positive signal. The home supports people with dementia and physical disabilities alongside older and younger adults.","cqcbc_caring_family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews, and compassionate treatment appears in 55.2%. An Outstanding caring rating directly addresses both of these. What families describe most often in positive reviews is staff who use preferred names, who move without hurry, and who treat the people they support as individuals rather than tasks. The inspection found exactly this level of care. When you visit, you can check this for yourself: watch how staff speak to your parent during a tour, whether they knock before entering rooms, and whether interactions feel warm or transactional.","cqcbc_caring_evidence_base":"The IFF Research and Leeds Beckett evidence review identifies non-verbal communication, including tone, pace, eye contact, and physical touch, as equally important as verbal communication for people living with dementia who may have lost fluent speech. Homes rated Outstanding for caring consistently demonstrate staff who adjust their communication style to each individual.","cqcbc_caring_watch_out":"During your visit, ask a member of staff to tell you something specific about one of the people who lives there, something beyond their care needs, such as what they enjoy or what their life was like before. Staff who know the people they support as individuals will answer easily and warmly. Staff who cannot are a warning sign regardless of the inspection rating.","cqcbc_responsive_found":"The responsive domain was rated Good at the June 2024 inspection. This domain covers how well the home tailors its care and activities to individual needs, including for people living with dementia, and how it handles complaints. A Good rating means inspectors were satisfied that the home responds to individual needs appropriately. The published report does not describe specific activities, their frequency, or how they are adapted for people at different stages of dementia. Provision for people who cannot join group activities is not mentioned.","cqcbc_responsive_family_meaning":"A Good responsive rating is encouraging, but for families it is the detail behind the rating that matters most. Our review data shows that 21.4% of positive reviews specifically mention meaningful activities, and Good Practice research is clear that group activities alone are not sufficient for people in the later stages of dementia. One-to-one engagement, including simple household tasks, music, or reminiscence, makes a real difference to wellbeing. The inspection does not tell you whether Shipley Manor offers this kind of individualised support. A visit, ideally at a time when activities are scheduled, is the best way to assess this.","cqcbc_responsive_evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and everyday-task approaches to activity, such as folding laundry, gardening, or simple cooking tasks, produce measurable reductions in agitation and distress for people with moderate to advanced dementia, even when group activities are no longer accessible to them.","cqcbc_responsive_watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for someone who cannot join group sessions due to advanced dementia. If they can give you a specific, individual answer, that is a positive sign. If they describe only group timetables, ask further about one-to-one provision and how it is staffed.","cqcbc_well_led_found":"The well-led domain was rated Good at the June 2024 inspection. The home is run by St Marys Care Services Ltd, with Mrs Kirsty Marie Crozier registered as manager and a nominated individual in post. A Good well-led rating means inspectors were satisfied with governance, accountability, and the culture of the home at the time of the visit. The published report does not include detail on how long the current manager has been in post, staff turnover rates, or how the home handles feedback and complaints.","cqcbc_well_led_family_meaning":"Leadership stability is one of the strongest predictors of quality over time. Good Practice research consistently finds that homes with a stable, visible manager, one who staff feel comfortable approaching and who families can actually speak to, maintain their quality more reliably than those with frequent management changes. Our review data shows that 23.4% of positive reviews mention management or leadership by name. The inspection confirms a named manager is in post, but you should ask how long she has been there and whether she is regularly present in the building, including at weekends.","cqcbc_well_led_evidence_base":"The IFF Research and Leeds Beckett evidence review found that leadership stability, including manager tenure and a culture in which staff feel empowered to raise concerns, is one of the most reliable predictors of sustained quality in care homes. Homes where staff feel unable to speak up are significantly more likely to experience quality deterioration.","cqcbc_well_led_watch_out":"Ask the manager directly how long she has been in her current role, and ask two or three carers (separately, not in front of management) whether they feel comfortable raising concerns. The quality of those answers will tell you more about the culture of the home than any document.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-13934004689"}

The home supports younger adults under 65 alongside older people, including those living with dementia and those with physical disabilities.

Management & ethos

When families raise concerns directly with management, they generally find issues get addressed promptly. The home has shown particular compassion during end-of-life care, working closely with families, GPs and hospitals to ensure residents receive dignified support in their final days.

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.