Dementia Care Home

St Winefrides

32 St Winefrides Road, Littlehampton, Sussex, BN17 5HA

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
76/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff72 / 100

Staff warmth score

“Well Looked After”78%

of reviewers answered yes

Good to know

  • Registered beds24
  • SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions
  • Last inspected2020-03-19

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

There's something reassuring about how families talk about visiting here. They describe feeling genuinely welcomed, not just tolerated during visiting hours. The atmosphere feels relaxed and inclusive, with relatives comfortable spending time with their loved ones.

The eight family priority themes

  • Staff warmth72
  • Compassion & dignity75
  • Cleanliness70
  • Activities & engagement88
  • Food quality65
  • Healthcare70
  • Management & leadership72
  • Resident happiness78
Section 02

What inspectors found

Inspected 2020-03-19

  • Is this home safe?

    Good
    The Safe domain was rated Good at the January 2020 inspection. This covers medicines management, staffing levels, infection control, and how the home handles incidents such as falls. The published summary does not include specific detail on staffing numbers, agency use, or how incidents are recorded and learned from. A Good rating means inspectors were satisfied that the fundamentals were in place, but it does not mean there are no risks to manage.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the January 2020 inspection. This covers how well the home uses care plans, supports staff training, ensures access to GPs and other health professionals, and manages nutrition and hydration. The home is registered to care for people with dementia, which means inspectors will have looked at dementia-specific training and care planning. The published summary does not describe specific training content, care plan review frequency, or how families are included in reviews.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the January 2020 inspection. This covers how staff interact with residents, whether dignity and privacy are respected, and whether people are supported to remain as independent as possible. A Good rating means inspectors were satisfied with what they observed and heard. The published summary does not include specific observations, such as whether staff knocked before entering rooms or used residents' preferred names, and no direct quotes from residents or relatives are included in the text available.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Outstanding
    The Responsive domain was rated Outstanding at the January 2020 inspection. This is the home's strongest finding and covers how well the home tailors its care and activities to individual needs, how it handles complaints, and how it supports people at the end of life. An Outstanding rating requires inspectors to find clear, specific evidence that goes significantly beyond compliance. The published summary confirms this rating but does not reproduce the specific observations or examples that earned it.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the January 2020 inspection. This covers whether leadership is visible and stable, whether staff feel supported and able to raise concerns, and whether the home has effective governance, including learning from incidents and complaints. The home is operated by Shakti Care Services Ltd and has two registered managers listed alongside a nominated individual. The published summary does not describe management visibility, staff culture, or specific governance processes in detail.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home cares for people over 65, with particular experience in dementia and mental health conditions. Music plays a big part in daily life here, especially for residents with advanced dementia. Staff use familiar songs and movement to reach people when conversation fades, keeping that spark of recognition alive. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

76/ 100

DCC Family Score

The home scores well overall, lifted significantly by an Outstanding rating for responsiveness, which means inspectors found genuinely strong evidence of individualised activities and person-centred engagement. Scores in other areas reflect Good ratings with positive but less detailed evidence in the published findings.

Homes in South East typically score 68–82.

The three-lens summary

Lens 01

What families tell us

There's something reassuring about how families talk about visiting here. They describe feeling genuinely welcomed, not just tolerated during visiting hours. The atmosphere feels relaxed and inclusive, with relatives comfortable spending time with their loved ones.

Lens 02

What inspectors have recorded

Staff here seem to have a knack for remembering what makes each resident tick. Whether it's knowing someone loved to dance or recognizing their favourite songs, these personal touches matter. Families notice how staff adapt their approach as dementia progresses, finding new ways to connect when words become difficult.

Lens 03

How it sits against good practice

Sometimes the smallest moments — a remembered song, a gentle dance — show you everything about how a place cares.

DCC Recommendation

Worth a visit

St Winefrides Residential Home on St Winefrides Road in Littlehampton was rated Good overall at its last inspection in January 2020, with an Outstanding rating for how well it responds to the individual needs of the people who live there. That Outstanding finding is significant: to achieve it, inspectors must find clear, specific evidence of activities and engagement that go well beyond what a standard Good rating requires. The home is registered for adults over 65, dementia, and mental health conditions and has 24 beds. The inspection took place over four years ago, which is the main uncertainty here. The rating was reviewed in July 2023 and no new concerns were identified at that point, but a lot can change in four years, including management, staffing, and culture. Two registered managers are listed, and you should ask which of them is present day to day and how long they have been in post. On your visit, pay particular attention to whether the activity programme that earned the Outstanding rating is still genuinely running, and ask to see the actual rota for last week to check night staffing levels.

The three questions to ask when you visit

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In Their Own Words

How St Winefrides describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What St Winefrides says about itself

Where music and memories keep connection alive through dementia

Compassionate Care in Littlehampton at St Winefrides Residential Home

When someone you love has dementia, finding care that truly understands can feel impossible. St Winefrides in Littlehampton seems to get something fundamental right — that connection matters more than conversation, and joy doesn't need words. Families describe a place where staff notice the small things that make each person who they are.

Care & specialisms

Who they care for

    The home cares for people over 65, with particular experience in dementia and mental health conditions.

    How they describe their dementia care

    Music plays a big part in daily life here, especially for residents with advanced dementia. Staff use familiar songs and movement to reach people when conversation fades, keeping that spark of recognition alive.

    “Sometimes the smallest moments — a remembered song, a gentle dance — show you everything about how a place cares.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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