MHA The Fairways – Residential & Dementia Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds60
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2019-08-17
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe staff who really get to know residents as individuals. They talk about the kindness shown in daily interactions and how quickly their loved ones settled into life here. There's a consistent theme of residents feeling genuinely at home rather than just cared for.
The eight family priority themes
- Staff warmth55
- Compassion & dignity58
- Cleanliness60
- Activities & engagement52
- Food quality52
- Healthcare58
- Management & leadership42
- Resident happiness55
What inspectors found
Inspected 2019-08-17
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the July 2019 inspection. This domain covers how well staff understand and meet people's needs, including care planning, dementia training, access to healthcare professionals, and food quality. No specific observations, examples, or quotes appear in the published summary. The rating alone indicates that inspectors were satisfied with the standard, but the detail behind that judgement is not available in the published text.Is this home caring?
The Caring domain was rated Good at the July 2019 inspection. This is the domain that most directly reflects whether staff treat your parent with warmth, dignity, and respect. It covers whether residents are addressed by their preferred names, whether privacy is maintained, and whether people are supported to remain as independent as possible. No inspector observations, resident quotes, or family testimony were included in the published summary, so the Good rating is the only evidence available.Is the home responsive?
The Responsive domain was rated Good at the July 2019 inspection. This domain covers whether the home offers meaningful activities, responds to individual preferences, and makes arrangements for end-of-life care. No specific examples of activities, individual engagement programmes, or end-of-life planning appear in the published summary. Given that the home supports people with dementia, physical disabilities, sensory impairments, and mental health conditions, the range and adaptability of activities is particularly important.Is the home well-led?
The Well-led domain was rated Requires Improvement at the July 2019 inspection. This is the one domain that did not improve to Good, even though the home's overall rating moved up. Well-led covers the quality of management, whether staff feel supported and able to raise concerns, whether the home learns from complaints and incidents, and whether governance systems are robust. No specific detail about what was found to be lacking appears in the published summary. The registered manager at the time of inspection was Mr Adam James Baker.
Source: CQC inspection report →
What the evidence base says
The Fairways provides specialist support for sensory impairments, dementia, mental health conditions and physical disabilities. They care for adults over 65, with facilities and expertise to meet complex needs. The home welcomes residents living with dementia, providing specialist care as part of their range of services. Staff work to understand each person's individual needs and preferences. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Fairways scores in the mid-range because the inspection findings are now over five years old, leaving most themes supported by ratings rather than specific observations or testimony. The Requires Improvement rating for well-led pulls the overall picture down and is the single most important thing to explore on a visit.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe staff who really get to know residents as individuals. They talk about the kindness shown in daily interactions and how quickly their loved ones settled into life here. There's a consistent theme of residents feeling genuinely at home rather than just cared for.
What inspectors have recorded
Staff are described as attentive and respectful, keeping families well informed about any changes. During Covid, families felt confident in how infection control was managed, even when visiting was restricted. The team seems to understand the importance of treating each resident with dignity.
How it sits against good practice
For families facing difficult decisions about care, The Fairways offers both practical support and genuine warmth.
Worth a visit
The Fairways, on Malmesbury Road in Chippenham, was rated Good overall at its last inspection in July 2019, having improved from a previous Requires Improvement rating. Four of the five domains (Safe, Effective, Caring, and Responsive) were rated Good, which represents a meaningful step forward. However, the well-led domain was rated Requires Improvement at the same inspection, meaning the management and governance picture was not yet fully resolved when inspectors visited. The published report contains almost no specific detail: no inspector observations, no resident or family quotes, and no concrete examples of what the home does well or where it still needs to improve. The inspection findings are now over five years old. A lot can change in a care home in that time, including the registered manager, the staff team, and the quality of daily life. Before making a decision, visit the home in person, ask to speak with the current manager about what has changed since 2019, and request to see the most recent internal quality reports and any feedback from families.
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In Their Own Words
How MHA The Fairways – Residential & Dementia Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents settle quickly and families find real reassurance
Compassionate Care in Chippenham at The Fairways
When families visit The Fairways in Chippenham, they often mention how content their loved ones seem. This South West care home creates an environment where residents feel settled and families notice the difference. The bright, well-maintained spaces and varied daily activities help create a sense of purpose and engagement.
Who they care for
The Fairways provides specialist support for sensory impairments, dementia, mental health conditions and physical disabilities. They care for adults over 65, with facilities and expertise to meet complex needs.
The home welcomes residents living with dementia, providing specialist care as part of their range of services. Staff work to understand each person's individual needs and preferences.
“For families facing difficult decisions about care, The Fairways offers both practical support and genuine warmth.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Fairways scores in the mid-range because the inspection findings are now over five years old, leaving most themes supported by ratings rather than specific observations or testimony. The Requires Improvement rating for well-led pulls the overall picture down and is the single most important thing to explore on a visit.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe staff who really get to know residents as individuals. They talk about the kindness shown in daily interactions and how quickly their loved ones settled into life here. There's a consistent theme of residents feeling genuinely at home rather than just cared for.
What inspectors have recorded
Staff are described as attentive and respectful, keeping families well informed about any changes. During Covid, families felt confident in how infection control was managed, even when visiting was restricted. The team seems to understand the importance of treating each resident with dignity.
How it sits against good practice
For families facing difficult decisions about care, The Fairways offers both practical support and genuine warmth.
Worth a visit
The Fairways, on Malmesbury Road in Chippenham, was rated Good overall at its last inspection in July 2019, having improved from a previous Requires Improvement rating. Four of the five domains (Safe, Effective, Caring, and Responsive) were rated Good, which represents a meaningful step forward. However, the well-led domain was rated Requires Improvement at the same inspection, meaning the management and governance picture was not yet fully resolved when inspectors visited. The published report contains almost no specific detail: no inspector observations, no resident or family quotes, and no concrete examples of what the home does well or where it still needs to improve. The inspection findings are now over five years old. A lot can change in a care home in that time, including the registered manager, the staff team, and the quality of daily life. Before making a decision, visit the home in person, ask to speak with the current manager about what has changed since 2019, and request to see the most recent internal quality reports and any feedback from families.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how MHA The Fairways – Residential & Dementia Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How MHA The Fairways – Residential & Dementia Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents settle quickly and families find real reassurance
Compassionate Care in Chippenham at The Fairways
When families visit The Fairways in Chippenham, they often mention how content their loved ones seem. This South West care home creates an environment where residents feel settled and families notice the difference. The bright, well-maintained spaces and varied daily activities help create a sense of purpose and engagement.
Who they care for
The Fairways provides specialist support for sensory impairments, dementia, mental health conditions and physical disabilities. They care for adults over 65, with facilities and expertise to meet complex needs.
The home welcomes residents living with dementia, providing specialist care as part of their range of services. Staff work to understand each person's individual needs and preferences.
Management & ethos
Staff are described as attentive and respectful, keeping families well informed about any changes. During Covid, families felt confident in how infection control was managed, even when visiting was restricted. The team seems to understand the importance of treating each resident with dignity.
The home & environment
The home offers impressive facilities including a pool, library, cinema and craft rooms. Families mention the bright, clean environment throughout. Meals get positive mentions too, with good variety and quality that residents appreciate.
“For families facing difficult decisions about care, The Fairways offers both practical support and genuine warmth.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
