The Knowles Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds40
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2024-03-21
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors consistently mention how staff make them feel welcome during visits, taking time to chat and showing real interest in both residents and their families. The atmosphere feels relaxed, with staff appearing genuinely happy in their work.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement68
- Food quality68
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2024-03-21
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the June 2025 inspection. This domain covers care planning, staff training, healthcare access, and how well the home meets the nutritional and health needs of people in its care. The home lists dementia as a specialism, which means inspectors will have looked at whether staff have appropriate dementia-specific training. No specific detail about training content, GP access arrangements, or care plan quality is included in the published summary.Is this home caring?
The Caring domain was rated Good at the June 2025 inspection. This domain covers how staff treat residents, whether dignity and privacy are respected, and whether the people living in the home feel valued and heard. A Good rating means inspectors did not find staff being dismissive, rushed, or disrespectful. The published summary does not include any direct observations of staff interactions, quotes from residents or relatives, or specific examples of how dignity is maintained in practice.Is the home responsive?
The Responsive domain was rated Good at the June 2025 inspection. This domain covers whether care is tailored to individual needs, whether there is a meaningful activity programme, and whether the home responds appropriately when needs change, including at the end of life. The home supports people with dementia across a range of ages and needs. The published summary does not record any specific activity examples, one-to-one engagement arrangements, or end-of-life care detail.Is the home well-led?
The Well-led domain was rated Good at the June 2025 inspection. The home is managed by registered manager Mrs Sonya Marie Kelly and operated by Knowles Care Home Limited, with Mr Abbas Nurmohamad as nominated individual. The home had previously received a Requires Improvement rating, and the recovery to Good across all domains suggests that leadership has addressed whatever issues were identified at the earlier inspection. No detail about the manager's tenure, staff culture, or governance processes is included in the published summary.
Source: CQC inspection report →
What the evidence base says
The home provides specialist dementia care alongside general support for adults both under and over 65. This range allows them to accommodate various care needs within one setting. For residents living with dementia, the home provides dedicated support. Some families have noted concerns about the range of activities available beyond television and music, which is worth discussing when considering placement. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Good at the most recent inspection in June 2025, which is a meaningful improvement from the previous Requires Improvement rating. However, the published report contains very little specific observational detail, so scores reflect positive but general evidence rather than strong, specific confirmed findings.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Visitors consistently mention how staff make them feel welcome during visits, taking time to chat and showing real interest in both residents and their families. The atmosphere feels relaxed, with staff appearing genuinely happy in their work.
What inspectors have recorded
How it sits against good practice
If you're considering The Knowles, visiting in person will give you the clearest sense of whether their approach feels right for your family's needs.
Worth a visit
The Knowles, a 40-bed residential home in Coventry specialising in dementia care for adults of all ages, was rated Good across all five domains at its most recent inspection in June 2025. This is a positive and meaningful result, particularly because the home had previously declined to a Requires Improvement rating and has now recovered. The inspection was carried out in March 2024 under that earlier rating, and the June 2025 assessment marks a clear improvement in the view of inspectors. The main uncertainty here is that the published inspection report contains very little specific detail: no direct observations of care, no resident or relative quotes, and no specific examples of practice. A Good rating tells you that inspectors found no significant concerns, but it does not tell you what day-to-day life looks and feels like for your parent. Before making a decision, visit the home during the day and, if possible, at a mealtime. Ask the registered manager, Mrs Sonya Marie Kelly, how many permanent staff work on the dementia unit and what the night staffing numbers look like. Watch how staff interact with residents in corridors and communal areas. That direct observation will tell you far more than the rating alone.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Knowles Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Knowles Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Warm staff welcome families through challenges in Coventry
Compassionate Care in Coventry at The Knowles
Walking into The Knowles in Coventry, families often comment on the genuine warmth of the staff who greet them. This care home specialises in supporting residents with dementia, as well as those under and over 65. While the building itself may feel like it could use some updating, the friendly atmosphere and approachable staff create a welcoming environment for those navigating difficult care decisions.
Who they care for
The home provides specialist dementia care alongside general support for adults both under and over 65. This range allows them to accommodate various care needs within one setting.
For residents living with dementia, the home provides dedicated support. Some families have noted concerns about the range of activities available beyond television and music, which is worth discussing when considering placement.
“If you're considering The Knowles, visiting in person will give you the clearest sense of whether their approach feels right for your family's needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Good at the most recent inspection in June 2025, which is a meaningful improvement from the previous Requires Improvement rating. However, the published report contains very little specific observational detail, so scores reflect positive but general evidence rather than strong, specific confirmed findings.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Visitors consistently mention how staff make them feel welcome during visits, taking time to chat and showing real interest in both residents and their families. The atmosphere feels relaxed, with staff appearing genuinely happy in their work.
What inspectors have recorded
How it sits against good practice
If you're considering The Knowles, visiting in person will give you the clearest sense of whether their approach feels right for your family's needs.
Worth a visit
The Knowles, a 40-bed residential home in Coventry specialising in dementia care for adults of all ages, was rated Good across all five domains at its most recent inspection in June 2025. This is a positive and meaningful result, particularly because the home had previously declined to a Requires Improvement rating and has now recovered. The inspection was carried out in March 2024 under that earlier rating, and the June 2025 assessment marks a clear improvement in the view of inspectors. The main uncertainty here is that the published inspection report contains very little specific detail: no direct observations of care, no resident or relative quotes, and no specific examples of practice. A Good rating tells you that inspectors found no significant concerns, but it does not tell you what day-to-day life looks and feels like for your parent. Before making a decision, visit the home during the day and, if possible, at a mealtime. Ask the registered manager, Mrs Sonya Marie Kelly, how many permanent staff work on the dementia unit and what the night staffing numbers look like. Watch how staff interact with residents in corridors and communal areas. That direct observation will tell you far more than the rating alone.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Knowles Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Knowles Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Warm staff welcome families through challenges in Coventry
Compassionate Care in Coventry at The Knowles
Walking into The Knowles in Coventry, families often comment on the genuine warmth of the staff who greet them. This care home specialises in supporting residents with dementia, as well as those under and over 65. While the building itself may feel like it could use some updating, the friendly atmosphere and approachable staff create a welcoming environment for those navigating difficult care decisions.
Who they care for
The home provides specialist dementia care alongside general support for adults both under and over 65. This range allows them to accommodate various care needs within one setting.
For residents living with dementia, the home provides dedicated support. Some families have noted concerns about the range of activities available beyond television and music, which is worth discussing when considering placement.
The home & environment
The home maintains good standards of cleanliness throughout, though some feel the building itself could benefit from modernisation. The physical environment is well-kept, even if the décor feels ready for a refresh.
“If you're considering The Knowles, visiting in person will give you the clearest sense of whether their approach feels right for your family's needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
