The Links Care Home – Bupa
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds68
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2023-11-03
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a place where staff really know each resident. They remember visiting relatives by name and share updates without being asked. That personal touch extends to helping new residents settle in during what can be a difficult transition.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement88
- Food quality65
- Healthcare72
- Management & leadership90
- Resident happiness75
What inspectors found
Inspected 2023-11-03
Is this home safe?
Is the care effective?
The Links was rated Good for effectiveness. This domain covers whether staff have the right training, whether care plans reflect each person's individual needs and are reviewed regularly, whether residents have good access to GPs and other health professionals, and whether nutrition and hydration are well managed. The published inspection summary does not contain specific detail on any of these areas beyond the headline Good rating.Is this home caring?
The Links was rated Good for caring. This domain reflects whether inspectors observed staff treating residents with warmth, dignity, and respect, whether residents were addressed by preferred names, whether they were given time rather than rushed, and whether their privacy was protected. No specific observations, quotes from residents, or examples of practice are included in the published inspection summary.Is the home responsive?
The Links was rated Outstanding for responsiveness, which is the highest possible rating and was the area most clearly distinguished by inspectors at this visit. This domain covers whether the home provides meaningful, varied activities tailored to individuals, whether it responds to people's preferences and changing needs, and whether end-of-life care is planned and compassionate. An Outstanding rating here requires inspectors to have found specific, substantive evidence above what is expected, though the published summary does not reproduce those details.Is the home well-led?
The Links was rated Outstanding for leadership, the second of its two Outstanding domains. This domain covers whether the registered manager is visible and known to residents and staff, whether the culture supports staff to speak up, whether governance systems identify and act on problems, and whether the home learns from incidents and complaints. Outstanding leadership requires inspectors to have found a strong and specific evidence base. The registered manager is Mrs Carole Denise Arthur-Briskham, and the nominated individual is Mr Donald Day. The published summary does not reproduce the specific findings that underpinned this rating.
Source: CQC inspection report →
What the evidence base says
The Links supports adults over 65, including those living with dementia, as well as younger adults who need care. Several families whose relatives have Alzheimer's speak about seeing real improvements here. They describe a team that understands dementia care beyond the basics — an approach that's helped their loved ones regain some confidence. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Links scores well overall, lifted by an Outstanding rating for both responsiveness and leadership, which signals strong individual care planning and a management team inspectors found genuinely accountable. Scores for warmth, food, and cleanliness are moderate because the published inspection text does not include the specific observations or testimony that would push them higher.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe a place where staff really know each resident. They remember visiting relatives by name and share updates without being asked. That personal touch extends to helping new residents settle in during what can be a difficult transition.
What inspectors have recorded
What stands out here is how available the team seems to be. Families mention staff who balance professionalism with genuine warmth — people who engage properly with residents rather than just going through the motions.
How it sits against good practice
If you're considering The Links, visiting in person will help you get a feel for whether it's right for your family.
Worth a visit
The Links, at 1 Golf Links Road in Broadstone, was rated Outstanding at its inspection in July 2023, with the report published in November 2023. It improved from a previous rating of Good. Inspectors awarded Outstanding in two domains, responsive care and leadership, alongside Good ratings across safety, effectiveness, and caring. That combination is uncommon and worth taking seriously: it suggests the home not only meets baseline standards but has built something more thoughtful around how it responds to individual people and how it is run. The main limitation here is the inspection text available for this report is brief, which means specific observations, quotes from residents or relatives, and detailed findings across many areas are not included in the published summary. This is not a concern about the home itself, but it does mean you should treat a visit as essential. Ask to see the full inspection report, speak to the registered manager directly, and spend time on the unit where your parent would live, paying attention to how staff interact with residents in corridors and communal spaces, not just in a formal meeting room.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Links Care Home – Bupa measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Links Care Home – Bupa describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families see real progress in dementia care
The Links – Your Trusted nursing home
When someone you love is living with dementia, finding the right support feels overwhelming. The Links in Broadstone understands this journey. Families here talk about seeing genuine improvements in their relatives' confidence and wellbeing — something that matters more than any promise.
Who they care for
The Links supports adults over 65, including those living with dementia, as well as younger adults who need care.
Several families whose relatives have Alzheimer's speak about seeing real improvements here. They describe a team that understands dementia care beyond the basics — an approach that's helped their loved ones regain some confidence.
“If you're considering The Links, visiting in person will help you get a feel for whether it's right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Links scores well overall, lifted by an Outstanding rating for both responsiveness and leadership, which signals strong individual care planning and a management team inspectors found genuinely accountable. Scores for warmth, food, and cleanliness are moderate because the published inspection text does not include the specific observations or testimony that would push them higher.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Families describe a place where staff really know each resident. They remember visiting relatives by name and share updates without being asked. That personal touch extends to helping new residents settle in during what can be a difficult transition.
What inspectors have recorded
What stands out here is how available the team seems to be. Families mention staff who balance professionalism with genuine warmth — people who engage properly with residents rather than just going through the motions.
How it sits against good practice
If you're considering The Links, visiting in person will help you get a feel for whether it's right for your family.
Worth a visit
The Links, at 1 Golf Links Road in Broadstone, was rated Outstanding at its inspection in July 2023, with the report published in November 2023. It improved from a previous rating of Good. Inspectors awarded Outstanding in two domains, responsive care and leadership, alongside Good ratings across safety, effectiveness, and caring. That combination is uncommon and worth taking seriously: it suggests the home not only meets baseline standards but has built something more thoughtful around how it responds to individual people and how it is run. The main limitation here is the inspection text available for this report is brief, which means specific observations, quotes from residents or relatives, and detailed findings across many areas are not included in the published summary. This is not a concern about the home itself, but it does mean you should treat a visit as essential. Ask to see the full inspection report, speak to the registered manager directly, and spend time on the unit where your parent would live, paying attention to how staff interact with residents in corridors and communal spaces, not just in a formal meeting room.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Links Care Home – Bupa measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Links Care Home – Bupa describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families see real progress in dementia care
The Links – Your Trusted nursing home
When someone you love is living with dementia, finding the right support feels overwhelming. The Links in Broadstone understands this journey. Families here talk about seeing genuine improvements in their relatives' confidence and wellbeing — something that matters more than any promise.
Who they care for
The Links supports adults over 65, including those living with dementia, as well as younger adults who need care.
Several families whose relatives have Alzheimer's speak about seeing real improvements here. They describe a team that understands dementia care beyond the basics — an approach that's helped their loved ones regain some confidence.
Management & ethos
What stands out here is how available the team seems to be. Families mention staff who balance professionalism with genuine warmth — people who engage properly with residents rather than just going through the motions.
“If you're considering The Links, visiting in person will help you get a feel for whether it's right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
