Figbury Lodge
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds80
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2021-05-18
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often find the staff friendly and approachable when they visit. The building itself feels clean and bright, though some describe the atmosphere as rather institutional despite the modern facilities and pleasant staff manner.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership75
- Resident happiness68
What inspectors found
Inspected 2021-05-18
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the May 2025 inspection. This domain covers training, care planning, nutrition and hydration, and access to healthcare professionals including GPs. No specific detail is available in the published text about the content of dementia training, how often care plans are reviewed, or how the home manages GP access for residents. The Good rating implies inspectors found no significant concerns in these areas.Is this home caring?
The Caring domain was rated Good at the May 2025 inspection. This domain covers staff warmth, dignity, respect, and whether residents are supported to maintain independence. No specific inspector observations about staff interactions, use of preferred names, or response to distress are included in the available published text. A Good rating suggests inspectors did not find evidence of poor practice in this area, but the absence of specific observations means the evidence is general rather than detailed.Is the home responsive?
The Responsive domain was rated Good at the May 2025 inspection. This domain covers activities, individual engagement, and end-of-life planning. No specific activities are named in the published text, and there is no detail about one-to-one provision for residents with advanced dementia or about how the home tailors activities to individual histories and interests. A Good rating suggests inspectors found no significant shortfalls, but the evidence base in the published report is very limited.Is the home well-led?
The Well-led domain was rated Good at the May 2025 inspection. A named registered manager, Mrs Kim Elizabeth Harris, is confirmed in post, alongside a nominated individual, Mr Liam Francis Scanlon. The home is operated by Shaw Healthcare (Group) Limited. The improvement from a previous Requires Improvement rating to Good across all five domains is the strongest available evidence of effective leadership, as it suggests governance systems identified problems and produced genuine change. No further detail about management culture, staff empowerment, or quality monitoring processes is available in the published text.
Source: CQC inspection report →
What the evidence base says
The home states it cares for adults over and under 65, including those living with dementia. Despite listing dementia as a specialism, the home has reportedly turned away residents with moderate dementia, citing behavioural concerns. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Figbury Lodge scores 74 out of 100. The home has moved from Requires Improvement to a Good rating across all five domains, which is a meaningful positive step, but the published inspection report contains very limited specific detail, so many scores reflect the rating itself rather than direct observations or testimony.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Visitors often find the staff friendly and approachable when they visit. The building itself feels clean and bright, though some describe the atmosphere as rather institutional despite the modern facilities and pleasant staff manner.
What inspectors have recorded
Several families have reported troubling incidents with pain medication being withheld and difficulties accessing the home for viewings. While some staff clearly provide compassionate care, particularly during end-of-life support, others have been described as dismissive when residents need help with personal care.
How it sits against good practice
Given the serious medication and care concerns raised by families, visiting Figbury Lodge and asking detailed questions about their care practices would be essential.
Worth a visit
Figbury Lodge, a 80-bed nursing home on Mitchell Road in Poole, was rated Good across all five inspection domains at its most recent assessment in May 2025. This is a notable improvement from a previous Requires Improvement rating, and represents the most important signal in the published findings: the home identified what was going wrong and fixed it. The home is registered for dementia care, nursing care, and for both older and younger adults, and has a named registered manager in post. The main limitation of this report is that the published text contains very little specific detail. No inspector observations, resident quotes, or relative testimony are included in the available findings, which means it is not possible to verify the quality of day-to-day care from the published source alone. Before deciding, visit in person and ask to see last week's actual staffing rota (counting permanent versus agency names, especially on night shifts), speak to the registered manager about how the home moved from Requires Improvement to Good, and observe whether staff use your parent's preferred name and move without hurry during your visit.
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In Their Own Words
How Figbury Lodge describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Modern Poole care home with concerning medication practices
Figbury Lodge – Your Trusted nursing home
Figbury Lodge in Poole offers residential care in a modern, purpose-built setting with pleasant gardens. The home specialises in supporting older adults and those living with dementia, though families have raised serious concerns about medication management and care practices that warrant careful consideration.
Who they care for
The home states it cares for adults over and under 65, including those living with dementia.
Despite listing dementia as a specialism, the home has reportedly turned away residents with moderate dementia, citing behavioural concerns.
“Given the serious medication and care concerns raised by families, visiting Figbury Lodge and asking detailed questions about their care practices would be essential.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Figbury Lodge scores 74 out of 100. The home has moved from Requires Improvement to a Good rating across all five domains, which is a meaningful positive step, but the published inspection report contains very limited specific detail, so many scores reflect the rating itself rather than direct observations or testimony.
Homes in South West typically score 68–82.The three-lens summary
What families tell us
Visitors often find the staff friendly and approachable when they visit. The building itself feels clean and bright, though some describe the atmosphere as rather institutional despite the modern facilities and pleasant staff manner.
What inspectors have recorded
Several families have reported troubling incidents with pain medication being withheld and difficulties accessing the home for viewings. While some staff clearly provide compassionate care, particularly during end-of-life support, others have been described as dismissive when residents need help with personal care.
How it sits against good practice
Given the serious medication and care concerns raised by families, visiting Figbury Lodge and asking detailed questions about their care practices would be essential.
Worth a visit
Figbury Lodge, a 80-bed nursing home on Mitchell Road in Poole, was rated Good across all five inspection domains at its most recent assessment in May 2025. This is a notable improvement from a previous Requires Improvement rating, and represents the most important signal in the published findings: the home identified what was going wrong and fixed it. The home is registered for dementia care, nursing care, and for both older and younger adults, and has a named registered manager in post. The main limitation of this report is that the published text contains very little specific detail. No inspector observations, resident quotes, or relative testimony are included in the available findings, which means it is not possible to verify the quality of day-to-day care from the published source alone. Before deciding, visit in person and ask to see last week's actual staffing rota (counting permanent versus agency names, especially on night shifts), speak to the registered manager about how the home moved from Requires Improvement to Good, and observe whether staff use your parent's preferred name and move without hurry during your visit.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Figbury Lodge measures up against the other homes you’re considering. Free account.
In Their Own Words
How Figbury Lodge describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Modern Poole care home with concerning medication practices
Figbury Lodge – Your Trusted nursing home
Figbury Lodge in Poole offers residential care in a modern, purpose-built setting with pleasant gardens. The home specialises in supporting older adults and those living with dementia, though families have raised serious concerns about medication management and care practices that warrant careful consideration.
Who they care for
The home states it cares for adults over and under 65, including those living with dementia.
Despite listing dementia as a specialism, the home has reportedly turned away residents with moderate dementia, citing behavioural concerns.
Management & ethos
Several families have reported troubling incidents with pain medication being withheld and difficulties accessing the home for viewings. While some staff clearly provide compassionate care, particularly during end-of-life support, others have been described as dismissive when residents need help with personal care.
The home & environment
The home maintains its physical spaces well, with bright rooms and gardens that residents can enjoy. Families appreciate the cleanliness throughout the building and note that meals seem to satisfy residents.
“Given the serious medication and care concerns raised by families, visiting Figbury Lodge and asking detailed questions about their care practices would be essential.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
