The Mews Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds47
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Physical disabilities
- Last inspected2023-12-02
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe staff throughout the home as pleasant and approachable. Management and carers greet visitors immediately on arrival, taking time to help everyone feel comfortable during those first anxious moments.
The eight family priority themes
- Staff warmth60
- Compassion & dignity60
- Cleanliness62
- Activities & engagement58
- Food quality57
- Healthcare60
- Management & leadership65
- Resident happiness58
What inspectors found
Inspected 2023-12-02
Is this home safe?
Is the care effective?
The home was rated Good for effectiveness, which covers training, care planning, healthcare access, and nutritional care. The home lists dementia as a specialism alongside learning disabilities and physical disabilities, suggesting structured staff training is expected across multiple disciplines. A Good rating here indicates inspectors were satisfied that staff had the knowledge and skills to deliver appropriate care and that healthcare needs were being met. No specific examples of training content, GP access arrangements, or care plan quality are available without the full inspection report.Is this home caring?
The home received a Good rating for caring, which covers staff warmth, dignity, respect, and the preservation of independence. This is the domain most directly connected to what families tell us matters most — our review data shows staff warmth (57.3% weight) and compassion and dignity (55.2% weight) are by far the most important themes for families choosing a home. A Good rating indicates inspectors were satisfied that residents were being treated with respect and kindness at the time of the inspection. Without the full report, no direct observations of staff behaviour, resident testimony, or examples of dignity in practice are available.Is the home responsive?
The home was rated Good for responsiveness, which covers how well the home tailors care to individuals, the quality of its activity programme, how it handles complaints, and whether end-of-life care is planned in advance. The home supports people across a wide range of needs, which means responsiveness requires genuine individual assessment rather than a one-size approach. A Good rating indicates inspectors were satisfied with these arrangements. No specific detail about the activity programme, individual engagement plans, or end-of-life planning practices is available without the full inspection report.Is the home well-led?
The home was rated Good for Well-Led at the December 2023 inspection — a significant improvement from the previous Requires Improvement rating in this domain. This indicates inspectors found evidence of stable, accountable leadership with systems in place to monitor quality and drive improvement. The fact that the home has improved across all five domains simultaneously suggests a period of purposeful leadership change rather than piecemeal fixes. Without the full inspection report, the specific governance arrangements, management tenure, or staff culture evidence cannot be confirmed.
Source: CQC inspection report →
What the evidence base says
The Mews provides care for adults both under and over 65, including those living with dementia, learning disabilities, and physical disabilities. For those living with dementia, the home's approach centers on really listening to each person and ensuring they feel heard and cared for throughout their stay. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
This home has achieved a Good rating across all five domains following a previous Requires Improvement — a meaningful improvement — but without the full inspection text, specific evidence cannot be verified, so scores reflect the rating alone rather than observed detail.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families describe staff throughout the home as pleasant and approachable. Management and carers greet visitors immediately on arrival, taking time to help everyone feel comfortable during those first anxious moments.
What inspectors have recorded
What stands out is how the team continues to care about families even after a resident moves on. They maintain contact and offer support — something you don't often see, but which speaks volumes about their genuine concern for the people they serve.
How it sits against good practice
Sometimes the smallest gestures reveal the most about a care home's values — like checking in on a family after their loved one has left.
Worth a visit
This home in New Herrington was rated Good across all five inspection domains in December 2023 — covering safety, effectiveness, care, responsiveness, and leadership. Importantly, this represents a meaningful improvement from a previous Requires Improvement rating, which tells you that management recognised problems and took steps to fix them. The home cares for 47 people with a range of needs including dementia, learning disabilities, and physical disabilities, which requires genuine breadth of expertise. A Good rating after a previous dip is a positive sign of a home that has stabilised and is heading in the right direction. The key limitation of this report is that the full inspection text was not available, which means no specific observations, resident quotes, or detailed evidence could be verified. Every theme score reflects the rating level alone — not confirmed detail. Before placing your mum or dad here, a face-to-face visit matters enormously. When you go, watch how staff interact with residents in corridors — not just when they know they are being observed. Ask the manager directly: how many staff are on the dementia unit after 8pm, and what is your policy on agency staff? The improvement from Requires Improvement is encouraging, but you should understand what specifically changed and whether those changes have held.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Mews Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Mews Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring support through difficult transitions and beyond
Nursing home in New Herrington: True Peace of Mind
When someone you love needs care after a hospital stay, finding the right place feels overwhelming. The Mews Care Home in New Herrington understands this deeply. From the moment families arrive, staff are there to provide comfort and reassurance during what can be an incredibly difficult time.
Who they care for
The Mews provides care for adults both under and over 65, including those living with dementia, learning disabilities, and physical disabilities.
For those living with dementia, the home's approach centers on really listening to each person and ensuring they feel heard and cared for throughout their stay.
“Sometimes the smallest gestures reveal the most about a care home's values — like checking in on a family after their loved one has left.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
This home has achieved a Good rating across all five domains following a previous Requires Improvement — a meaningful improvement — but without the full inspection text, specific evidence cannot be verified, so scores reflect the rating alone rather than observed detail.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families describe staff throughout the home as pleasant and approachable. Management and carers greet visitors immediately on arrival, taking time to help everyone feel comfortable during those first anxious moments.
What inspectors have recorded
What stands out is how the team continues to care about families even after a resident moves on. They maintain contact and offer support — something you don't often see, but which speaks volumes about their genuine concern for the people they serve.
How it sits against good practice
Sometimes the smallest gestures reveal the most about a care home's values — like checking in on a family after their loved one has left.
Worth a visit
This home in New Herrington was rated Good across all five inspection domains in December 2023 — covering safety, effectiveness, care, responsiveness, and leadership. Importantly, this represents a meaningful improvement from a previous Requires Improvement rating, which tells you that management recognised problems and took steps to fix them. The home cares for 47 people with a range of needs including dementia, learning disabilities, and physical disabilities, which requires genuine breadth of expertise. A Good rating after a previous dip is a positive sign of a home that has stabilised and is heading in the right direction. The key limitation of this report is that the full inspection text was not available, which means no specific observations, resident quotes, or detailed evidence could be verified. Every theme score reflects the rating level alone — not confirmed detail. Before placing your mum or dad here, a face-to-face visit matters enormously. When you go, watch how staff interact with residents in corridors — not just when they know they are being observed. Ask the manager directly: how many staff are on the dementia unit after 8pm, and what is your policy on agency staff? The improvement from Requires Improvement is encouraging, but you should understand what specifically changed and whether those changes have held.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Mews Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Mews Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring support through difficult transitions and beyond
Nursing home in New Herrington: True Peace of Mind
When someone you love needs care after a hospital stay, finding the right place feels overwhelming. The Mews Care Home in New Herrington understands this deeply. From the moment families arrive, staff are there to provide comfort and reassurance during what can be an incredibly difficult time.
Who they care for
The Mews provides care for adults both under and over 65, including those living with dementia, learning disabilities, and physical disabilities.
For those living with dementia, the home's approach centers on really listening to each person and ensuring they feel heard and cared for throughout their stay.
Management & ethos
What stands out is how the team continues to care about families even after a resident moves on. They maintain contact and offer support — something you don't often see, but which speaks volumes about their genuine concern for the people they serve.
“Sometimes the smallest gestures reveal the most about a care home's values — like checking in on a family after their loved one has left.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
