Alexandra View Care Home – Roseberry Care Centres
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds68
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2022-09-30
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors talk about the warm atmosphere here, where residents seem comfortable making choices about their daily routines. There's an activities coordinator working Monday to Friday who organises different things for people to enjoy. Some families have noticed how the home's dog brings smiles to residents' faces.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2022-09-30
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the August 2022 inspection. This domain covers care planning, dementia training, healthcare access including GP and specialist referrals, medicines management, and nutrition. The published summary includes no specific observations about how care plans are written, how frequently they are reviewed, or whether families are involved. No detail about dementia training content or completion rates is published. Food quality and mealtime experience are not described.Is this home caring?
The Caring domain was rated Good at the August 2022 inspection. This domain covers staff warmth, dignity, respect, independence, and whether people who live at the home feel valued as individuals. The published summary contains no direct inspector observations of staff interactions, no resident or family quotes, and no specific examples of how dignity is maintained in practice. The Good rating indicates inspectors were satisfied, but the published text does not show the reader why.Is the home responsive?
The Responsive domain was rated Good at the August 2022 inspection. This domain covers whether the home tailors its care to individual needs, whether activities are meaningful and varied, and whether concerns and complaints are handled properly. The published summary includes no detail about what activities are offered, how frequently they run, or whether one-to-one engagement is provided for people who cannot join group activities. No detail about complaints handling or end-of-life planning is published.Is the home well-led?
The Well-Led domain was rated Good at the August 2022 inspection, a significant improvement from the previous rating. The inspection names Mrs Margaret Ann Roe as registered manager and Mrs Jean Thomas as nominated individual, suggesting clear leadership accountability. A Good Well-Led rating implies inspectors were satisfied with governance, oversight, and the culture of the home. No specific detail about manager visibility, staff empowerment, or how the home uses feedback to improve is published.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65, including people living with dementia. For residents with dementia, the focus on individual preferences and maintaining dignity seems particularly important. The structured activities programme helps people stay engaged, and families appreciate being able to join in too. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Alexandra View Care Centre has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful step forward. However, the published inspection text contains very limited specific detail, so this score reflects that improvement trend rather than rich observational evidence.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Visitors talk about the warm atmosphere here, where residents seem comfortable making choices about their daily routines. There's an activities coordinator working Monday to Friday who organises different things for people to enjoy. Some families have noticed how the home's dog brings smiles to residents' faces.
What inspectors have recorded
What stands out is how the care team responds when residents' health changes — families have noticed staff spotting concerns early and getting the right medical help quickly. The management stays visible and involved, and several people have mentioned recent improvements in how the home runs. Though there have been some serious concerns raised about care standards in the past, recent feedback suggests positive changes are taking hold.
How it sits against good practice
If you're considering Alexandra View for someone you love, visiting will give you the clearest picture of whether it feels right for your family.
Worth a visit
Alexandra View Care Centre, on Lilburn Place in Sunderland, was rated Good across all five inspection domains at its assessment in August 2022, having previously been rated Requires Improvement. That improvement across every domain is a genuinely positive sign and suggests the leadership team has addressed earlier concerns. The home is registered for 68 beds and specialises in dementia care, nursing care, and support for both older and younger adults. The main limitation for families reading this report is that the published inspection text is very brief and contains almost no specific observational detail, resident or family quotes, or concrete examples of what Good looks like day to day at this home. Before choosing Alexandra View for your parent, visit in person and ask directly: how many permanent carers are on the dementia unit after 8pm, how often agency staff are used, and whether you can see your parent's care plan and the most recent review date. These are the questions this inspection report cannot answer for you.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Alexandra View Care Home – Roseberry Care Centres measures up against the other homes you’re considering. Free account.
In Their Own Words
How Alexandra View Care Home – Roseberry Care Centres describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where listening to families shapes better care every day
Alexandra View – Expert Care in Sunderland
When families visit Alexandra View Care Centre in Sunderland, they often mention how approachable the team feels. This care home supports adults of all ages, including those living with dementia, in what many describe as a clean, well-maintained environment. The management team makes a point of being available, and families say they genuinely listen when concerns arise.
Who they care for
The home cares for adults both under and over 65, including people living with dementia.
For residents with dementia, the focus on individual preferences and maintaining dignity seems particularly important. The structured activities programme helps people stay engaged, and families appreciate being able to join in too.
“If you're considering Alexandra View for someone you love, visiting will give you the clearest picture of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Alexandra View Care Centre has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful step forward. However, the published inspection text contains very limited specific detail, so this score reflects that improvement trend rather than rich observational evidence.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Visitors talk about the warm atmosphere here, where residents seem comfortable making choices about their daily routines. There's an activities coordinator working Monday to Friday who organises different things for people to enjoy. Some families have noticed how the home's dog brings smiles to residents' faces.
What inspectors have recorded
What stands out is how the care team responds when residents' health changes — families have noticed staff spotting concerns early and getting the right medical help quickly. The management stays visible and involved, and several people have mentioned recent improvements in how the home runs. Though there have been some serious concerns raised about care standards in the past, recent feedback suggests positive changes are taking hold.
How it sits against good practice
If you're considering Alexandra View for someone you love, visiting will give you the clearest picture of whether it feels right for your family.
Worth a visit
Alexandra View Care Centre, on Lilburn Place in Sunderland, was rated Good across all five inspection domains at its assessment in August 2022, having previously been rated Requires Improvement. That improvement across every domain is a genuinely positive sign and suggests the leadership team has addressed earlier concerns. The home is registered for 68 beds and specialises in dementia care, nursing care, and support for both older and younger adults. The main limitation for families reading this report is that the published inspection text is very brief and contains almost no specific observational detail, resident or family quotes, or concrete examples of what Good looks like day to day at this home. Before choosing Alexandra View for your parent, visit in person and ask directly: how many permanent carers are on the dementia unit after 8pm, how often agency staff are used, and whether you can see your parent's care plan and the most recent review date. These are the questions this inspection report cannot answer for you.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Alexandra View Care Home – Roseberry Care Centres measures up against the other homes you’re considering. Free account.
In Their Own Words
How Alexandra View Care Home – Roseberry Care Centres describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where listening to families shapes better care every day
Alexandra View – Expert Care in Sunderland
When families visit Alexandra View Care Centre in Sunderland, they often mention how approachable the team feels. This care home supports adults of all ages, including those living with dementia, in what many describe as a clean, well-maintained environment. The management team makes a point of being available, and families say they genuinely listen when concerns arise.
Who they care for
The home cares for adults both under and over 65, including people living with dementia.
For residents with dementia, the focus on individual preferences and maintaining dignity seems particularly important. The structured activities programme helps people stay engaged, and families appreciate being able to join in too.
Management & ethos
What stands out is how the care team responds when residents' health changes — families have noticed staff spotting concerns early and getting the right medical help quickly. The management stays visible and involved, and several people have mentioned recent improvements in how the home runs. Though there have been some serious concerns raised about care standards in the past, recent feedback suggests positive changes are taking hold.
The home & environment
The building stays clean and tidy, something families consistently appreciate when they visit. Food hygiene standards get particular praise. The environment feels well-kept throughout, creating a pleasant space for residents and their visitors.
“If you're considering Alexandra View for someone you love, visiting will give you the clearest picture of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
